Rebecca Brooker

Sometimes, the conversation is so good and so wide-ranging that I can’t contain it in just one episode. For the first time in over five years, we have a two-part episode on Revision Path, and it’s with the one and only Rebecca Brooker. She is perhaps most well known as the co-founder of Queer Design Club, but Rebecca is also an art director at Ghost Note Agency and founder of her own freelance practice Planthouse Studio.

In the first part of this interview, Rebecca talked about her “year of hustle”, including her work at Ghost Note Agency and the rewards and challenges that come with that. She also talked about growing up in Trinidad, LGBT representation in the Caribbean, and moving to NYC to attend college and study design.

Tune in next week for Part 2 of our conversation!

Transcript

Full Transcript

Maurice Cherry:
All right. So, tell us who you are and what you do.

Rebecca Brooker:
Hi, Maurice, I’m Rebecca. I am a queer graphic designer and art director from Trinidad and Tobago, and I’m currently living in Buenos Aires, Argentina.

Maurice Cherry:
I have been trying to get someone in South America on the show for years. You are the first Black designer in South America that I’ve had on the show, so I’m really excited about that.

Rebecca Brooker:
Yeah. Thank you. I’m excited. It’s actually kind of funny, because I feel like you don’t see that many Black designers in South America, in Argentina, at least. Maybe in some of the more Northern territories, maybe, but in Argentina, I feel like you rarely get to meet other Black designers. I’m not even from here, so even doubly so.

Maurice Cherry:
How has 2022 been going for you so far?

Rebecca Brooker:
It’s been going well for me. It’s definitely been a year of hustle. I have been grinding, working towards a few dreams, and really, just trying to figure out where I want to set myself up for the next couple years. I have a few really good gigs going on and trying to figure out, is this a hustle year and heads down and just do some work, and then next year can be a relaxing year? But 2022 has been very positive so far.

Maurice Cherry:
Are you seeing any big changes this year from last year?

Rebecca Brooker:
Yeah. I think one of the biggest changes is just my personal confidence and value, really. I feel like for the past few years and throughout the pandemic, I was really trying to figure out where I wanted to spend my time, spend my energy. Is it in my organization? Is it in my job? Is it in something else? So, I would say that the biggest shift has just been in that decision-making of what I want to do and how I’m going to move forward with the things on my plate.

Maurice Cherry:
Now, I definitely want to talk about Queer Design Club, which I think most people that are listening to this know you from, but before that, I want to ask you about your current gig. Right now, you’re the art director at Ghost Note Agency. Can you tell me about that?

Rebecca Brooker:
Yeah. So, Ghost Note is a Black-owned agency based in Washington, DC. I met them about a year ago because their creative director, Veronica Corzo-Duchardt, is actually in Queer Design Club. So, at the time I was working at a different agency, and Veronica had posted in our job postings channel and had said, “Oh, this amazing, Black-owned agency that I’m running the creative team at is looking for a senior designer to join the team.” I thought to myself, “Oh damn, that sounds like a cool opportunity.” I looked at their work and I was like, Oh, this is sick.” And so, I messaged Veronica being like, “Hey.” Veronica and I had probably had a digital coffee once before and we were acquaintances, but I messaged them just being like, “Hey, would love to learn more about Ghost Note,” and they were like, “Let’s hop in on informational with some of the team.” When I went into that first interview with them, it was just amazing, the energy in the room, the vibe, just it felt different to any of the other agencies I was working at.

Rebecca Brooker:
I had been, at the time, working at Media.Monks, which is a huge agency that was just a very different culture. So, it wasn’t until I had that first interview at Ghost Note that the potential of going to a different agency entered my mind, and I was like, “Oh wow. This is a really different vibe, it’s a lot cozier. They seem to be growing rapidly. For the first time, it’s a place that I feel like, really, you could bring your culture to.” The reason I said what I said in the beginning about Black designers being in Argentina is because when I moved to Argentina, I felt like the work environment that I was in was very homogenous. The majority of people in Argentina are white, and I wasn’t working with other… Probably just a handful of other people of color in an agency of 100s. So, I was finding it really hard to find diversity and find any semblance of culture, and along comes Ghost Note, which was just the complete opposite. They were all about the culture, which I thought was great.

Rebecca Brooker:
I did an in an initial interview with them for that role, the senior designer. Veronica said to me privately after, they said, “I think you were great, but you should be applying for an art director role. We’re going to open one up, if you’re interested.” I said, “What? I didn’t even start working and y’all going to give me a raise? Damn, okay.” So, I had a second interview and I met more of the team, I met the partners, I met the people who working there at the time, and everyone was just very chill. The day after the interview, Veronica phoned me and said, “I just want to let you know you got the job.” I was just like… This happened over three days, Maurice, it was so fast.

Maurice Cherry:
Wow.

Rebecca Brooker:
My jaw was on the floor, because I wasn’t even really thinking about leaving my job, but now I was really thinking about it, because I was like, “Oh, the opportunity is in front of me. Okay, okay.” So, that was how Ghost Note came around, and I’ve been there for the past year. They’ve gone through incredible growth themselves. The partners are three Black friends that they have been friends since childhood, they have baby pictures together.

Maurice Cherry:
Oh wow.

Rebecca Brooker:
So, they grew up together in DC and all went on to three different life paths, and then later in life reunited to start this agency. They’ve been around for almost 10 years now doing this work. So, it feels really great for the agency to be in a spot where they can really see their growth, we’re getting a lot of bigger clients. Most recently, they actually announced a strategic partnership with Godfrey Dadich Partners, which is… I don’t know if you know that agency, but they have aligned with that and entered the kyu Collective of companies, which I think really turned a new chapter for the agency, as well, just in the potential that we have to create outstanding work. So, it’s been really great to work with people that are like me and people that… Our entire creative team is queer-led, which I think is amazing, we’re majority people of color on staff. It’s just been a total 180 of what I was used to, so I’ve been really enjoying my experience there.

Maurice Cherry:
I like that you refer to it as cozy. You often don’t hear that word when people talk about their work experience.

Rebecca Brooker:
Yeah. I always stray away from using the term like, “Oh my coworkers are my family,” because I don’t like to think that way, but this is one of the first jobs that I would say where I feel really close and a real bond of friendship, more than any other place that I’ve worked, with the team that we have now. I think it’s because we all are striving towards this goal of… We want to work at Ghost Note because we believe we have a unique voice and a voice that not a lot of agencies get to have. So, I feel like we all are bonding by this experience of like, “What is the Ghost Note lens? What is the Ghost Note angle?” They’re hiring Ghost Note because we have a different perspective and we can talk about topics and things that other people can’t.

Rebecca Brooker:
I think that just brings a level of genuineness and authenticity to the people that work there. I feel like we’re trying to build a culture that’s really rooted in our humanity and not necessarily just in, can we make cool stuff? Can we get the biggest clients? We want to do that stuff, too, but it’s really more about bringing our humanness to the work.

Maurice Cherry:
Yeah. It’s a superpower, really, to be able to bring that perspective to the work.

Rebecca Brooker:
Yeah. I definitely see it. I think that we’re smart in the way that they don’t necessarily bill themselves as a social justice agency. It’s not about that at all, but it’s really about using our collective voice and this unique voice that we’ve crafted to be able to create impactful work that benefits other people. For example, one of the recent projects, actually, my first project at Ghost Note, was actually rebranding the Smithsonian’s Anacostia Community Museum in Washington, DC. I don’t know if you’ve ever been there, but ACM is actually the United States’ first community museum. It was the first one that was ever established, and it’s one of the only museums I think, if not the only, to be founded in a historically Black neighborhood of Anacostia, Washington, DC.

Maurice Cherry:
Oh wow.

Rebecca Brooker:
So, when I was first put on this project, I had never heard of ACM. You hear about all the other museums in the Smithsonian’s collection, but never ACM. It was a really unique challenge, because it’s not in Washington, DC itself. It’s not on Capitol Hill on the museum route with the rest of the Smithsonian museums. It’s out of the way, and it’s a different type of work that they’re showing, they’re always showing community-based work. So, a lot of the pieces that we got to interact with were actual historical documents from the community of Anacostia. So, the first baseball that was thrown on their community pitch, photos from families that lived there. ACM has been around and was founded by John Kinard, who had a very unique vision for the town of Anacostia. It was just such a unique project to be able to really meld all of that history and all of that deeply rooted culture of Black history, too, and work on that with a Black team.

Rebecca Brooker:
The strategist that I worked with, Georgie Arimah, who also works at Ghost Note, both of us really had to put heads down and say, “How can we really bring the story and the history and all of these years of deep-rooted community value into the work? How do we turn that into brand equity for ACM?” That felt like a really unique project that I don’t know if I would be able to do with everybody, so I really appreciated just having people who understood. Georgie, actually, at the same time, was moving to Anacostia, so it felt really personal for her. I think that it was just that Ghost Note gets unique opportunities like that because we have that unique skill, superpower, as you put it, to create impact where not every agency could.

Maurice Cherry:
Right. I think it’s also about the fact that the culture really makes the work personal to the people that are working on it in a way that it probably wouldn’t with any other type of agency, so that’s amazing. I did hear about the investment recently from Godfrey Dadich, I’ve heard about them. So, I have a, I guess it’s a funny story, I don’t know. I ran across them… How many years ago was this? This was back when I was working at Glitch, so this was back in 2019. Yeah, this was 2019. We were looking at studios because we were building this lifestyle vertical website or whatever, and I remember I had reached out to them. I reached out to a few places, like them, Pentagram, Ali, a couple of others, just to get quotes and just see what might be available. I remember they had hit me back because they were like, “Oh my God, Jabari’s chair, we’ve heard of you from Revision Path.”

Maurice Cherry:
I was like, “Okay. Yeah, yeah, yeah. That’s great.” But I’m really interested in like this quote, and they mentioned that they had recently done, I think, creative work for Abstract, which is the series on Netflix where they do-

Rebecca Brooker:
Design.

Maurice Cherry:
… it’s documentary episodes of designers. Yeah, yeah, yeah. It was so funny, because this was before the second season came out, and the person there was like, “We’re about to have the second season come out,” and she was like, “And you’ll be surprised about this, we’re featuring two Black designers this season.” I’m like-

Rebecca Brooker:
Oh wow.

Maurice Cherry:
… “Wow. That’s amazing.” Telling me? I don’t know, I thought that was a weird thing to relate to me, like I would be impressed by that. But I’m like, “Wow. You talked to two Black designers, really? That’s great.”

Rebecca Brooker:
Yeah. So, I also hadn’t really known a ton about Godfrey Dadich before the investment. I had heard their name in passing, maybe seen a few things that they produced here or there. I think Abstract is one of the more notable things that they are produced for. But that’s such a wild thing to say, I can’t believe that.

Maurice Cherry:
Yeah. So, with the agency joining the kyu Collective, has that impacted your day-to-day work in any sort of way?

Rebecca Brooker:
Not yet, I think that it’s still… So, they only made the announcement of the investment and the joining a couple months ago, I think in April, early April. So, it hasn’t affected my day-to-day yet. We actually are still, I think, figuring out how best we integrate. But Q recently, actually this week, held this internal collective conference that brought all of their agencies together, so I attended a couple sessions and got to meet a couple people from other agencies, SYPartners, ATร–LYE. It was an interesting experience. In one of the main sessions that I went to, they had over 300 people joining, so it was definitely a big work group. I think we’re still new to the Collective and trying to figure out what are some of the best ways that we could work collaboratively or side-by-side, or really partner with some of the other minds in the kyu Collective. I think that there’s a lot of great companies and probably a lot of really smart people working at those companies. So, I’m excited to see what happens, it’s definitely an unknown path right now, I would say.

Maurice Cherry:
Yeah. So, what does a regular day look like for you when work comes in? You come in on projects as the art director? Talk to me about that.

Rebecca Brooker:
I feel like this is really beneficial information because before I started as an art director, I thought I knew what an art director did, but I feel like we don’t have enough resources out there to tell people exactly what the job is about, so I think this is a great convo. But basically, my day-to-day really looks like, I’m probably on about two to three projects at the same time, it depends on how heavy those projects are. My role right now is half executional and half managerial, so I’m usually talking to clients, making decisions, but also working with the designers, our senior designers and our mid-level designers, to produce work for our campaigns. So, for example, we are, right now, working on a couple campaigns for Nike Chicago, and I am leading the art direction, so I will put together the look, the feel, talk with the client and understand, from the brief, what they’re trying to convey, what assets do we have to work with? Is it a new design system that we need to make? Is it something that we’re picking up from?

Rebecca Brooker:
I, basically, get the work to a place where it is ready and executional for some of the other designers to take it into production. So, a really great example of this is on this Nike project that we’re working on, we’re going to be producing some reels and stuff for the Nike social handle on Instagram. Part of what I’m proposing to Nike is that we’re going to create a GIPHY sticker pack on Instagram, so people can go search Nike Chicago, and they get the stickers on GIPHY and they put them on their stories or whatever. I will probably put together a deck, along with some of my other ideas, pull some references of what those stickers will look like. My job is to really sell that idea to the client before it gets produced, so that the client buys into it. I prep it for the team, we’ll probably have a kickoff and say, “Okay. The client loves this idea of the stickers. Let’s put these into production.”

Rebecca Brooker:
Maybe our senior designer, who is also an amazing illustrator, he’ll help us draw out some shapes, he’ll help us draw out some stuff, maybe we pass it to a different designer who’s going to add some typography to it. It really depends on the project, but my role is usually a little bit higher level, a hybrid of client management and coming up with the overall look and feel of the work before handing it off to some of our other team members to bring it to life.

Maurice Cherry:
What would you say is probably the most challenging part about what you do?

Rebecca Brooker:
That’s a great question. I think one of the most challenging parts is really finding new inspiration all the time. I feel like sometimes when I’m working on multiple projects at the same time, sometimes my ideas tend to blend together, so all three of those projects may end up looking similar. So, I feel like finding inspiration and ways to keep things really distinct and unique in their look and feel of each campaign or each identity is a challenge, because you constantly have to be looking at inspiration, not just on the internet, but, really, all around you and in your world, right?

Maurice Cherry:
Yeah.

Rebecca Brooker:
I’m constantly thinking about how can I take some of the things I see in my everyday, whether it’s some graffiti on the street, whether it’s an old street sign, how can I take things that I see in real life and bring them into my project, so I’m not just lost in this world of Pinterest and Arena and Behance and looking at what’s already out there. I think trying to keep your work original when you’re working at speed and scale is really difficult, sometimes. It’s easy to lean on the internet to just see what else is out there, but I feel sometimes, it could make the work all feel really homogenous.

Maurice Cherry:
Yeah.

Rebecca Brooker:
So, staying inspired, it’s always a challenge.

Maurice Cherry:
That’s so interesting you mentioned that, I was just talking about that a little bit with… At where I work now, we have a creative director, and one of the projects that we have worked on for the past few months is creating a print magazine. So, we’re creating a print magazine from scratch for the company, coming up with the name, the brand, talking to printers. I joked, “I feel like Khadijah James in the first season of Living Single trying to put flavor together,” wrangling contributors and stuff like that. It’s a quarterly magazine, so we have a little bit of breathing room in terms of going from issue to issue. But right now, our first issue came out a couple of months ago, we’re currently in design on the second issue, and we’re starting planning on the third issue.

Rebecca Brooker:
Third issue, that’s great.

Maurice Cherry:
I’ve already mapped out themes for the next six issues. So, up until issue 6, I’ve mapped out themes for that. Even looking at that, we’re looking at these covers and thinking, “Well, do we want this to tell a story?” Because even as we look at the themes itself, so far, the themes are usually around propulsion. The first cover has a jet on it, the second cover, when people see it, it has a city rising up through the clouds. So, everything that we’re doing here is not only about propulsion in some way, but also could tie into a theme of discovery or exploration, which ties into the theme of what we’re trying to do with the tool. Even as we look at that, because the company is named Orbit, so there’s a lot of space imagery and terminology and things that we can pull from, this next issue that we’re doing is all about Web3, which is a bit of a departure, just in terms of it’s a very new topic. Well, I’d say it’s a very buzzy topic.

Maurice Cherry:
I don’t know if it’s necessarily super new, but it’s a pretty buzzy topic, because it’s all wrapped up in the metaverse and Dows and cryptocurrency and blockchain and all that stuff. It can be confusing to just think, “Well, how do we depict something like that?” It’s funny you say looking at inspiration, because we just did a working session recently and we’re looking at creative inspiration and we’re like, “We see this octahedron symbol everywhere, and I want to use that in some kind of way.” I’m like, “Eh, I don’t know. I don’t think we should use that because it’s used everywhere.” It turns out that it’s actually the logo for Ethereum, which is why it’s used so many places, because the person who came up with Web3 is also the founder of Ethereum, so it’s a branding thing, for them, at least.

Maurice Cherry:
But the theme that I think we’re going to settle on, we may change this by the time it actually goes to print, is actually going to be a retrospective from the 1920s to the 2020s in the theme of the movie Metropolis. It’s going to be about the… I forget what the name of the Android is in Metropolis, it’s the Metalnmensch or something like that.

Rebecca Brooker:
Oh, I don’t know.

Maurice Cherry:
So, it’s going to be like a human, but we’re going to have… Well, we’re taking inspiration from that and we’re also taking inspiration from RoboCop, so-

Rebecca Brooker:
Wow. Very different.

Maurice Cherry:
… so it’s going to have a helmet that’s a Oculus helmet, it’s going to have a shoulder plate that’s blockchain, it’s going to have another shoulder plate that’s… So, we’re thinking the person is whomever is on the internet, because Web3 is also very user-centered, and so we’re thinking of all these different aspects of what make up Web3 coming onto a person as an Android thing. It’s interesting, because when we were trying to think of inspiration, a lot of what we saw just all looked the same like, “Oh everything’s purple and blue and there’s the Ethereum logo.” We want to do something different from that, that stands out a bit. Trying to find an inspiration is tough.

Rebecca Brooker:
It’s tough. The thing I’ve been struggling with lately is when you work at an agency sometimes, and this is maybe what I miss about working in-house sometimes, but when you work at an agency, I feel like the speed at which you have to produce ideas, sometimes it’s exhausting. Every month is a different campaign, maybe two campaigns, and you’re constantly churning out ideas. And then what happens when you can’t be creative on demand? What happens in that moment when everyone’s like, “This is your sixth campaign this year, and sorry, but this idea sucks”? You’re like, “Yeah, I’m tired and burnt out.” So, I think that’s something that we’re also just trying to, as an agency, as a world, I guess, I don’t know if this is in other agencies, as well, but I think we’re just trying to find balance sometimes, where we have some downtime to rest and recuperate and generate some new creative ideas. And then other times, we’re working really hard and producing at volume. I think it’s a balance of both things, and part of why I feel like we’re in this moment of the Great Burnout where every…

Rebecca Brooker:
Burnout is a buzzword, and everyone is burning out, everyone is over Zoom, over being on the computer eight hours a day. I think people are right now just looking for some sense of balance in their life, and I think for designers, that can be draining when you have to wake up and produce a new idea every day. So, that’s something I’ve been noodling on for the past couple of months, is just how do we continue to have jobs that require us to exert creative energy, while still being able to find a refill and recuperation for that same creative energy? Is there answer, is there a solution? I don’t know. I feel like we’re all equal [inaudible 00:28:37] capitalism.

Maurice Cherry:
Yeah. Look, it’s hard to pour from an empty cup, especially with everything else that’s going on in the world, political issues, we’ve had an ongoing global health crisis for the past two, almost three years. So many things have taken a toll just on people’s psyche that it’s tough to always try to come up with stuff, whether you’re in a highly creative role, I think, or not. But certainly with what you’re saying, as an art director, it probably is super tough to always have to pour from the well of imagination when the well is running dry.

Rebecca Brooker:
Yeah, yeah. I think that’s not just art directors. I feel like, even as a creative strategist yourself, you probably could relate to that at some level, where just idea generators, I guess, have to constantly be figuring out a way to continue generating ideas or having thoughts about these things. I think it touches everyone on some level. I don’t think it makes my job any different from a creative director’s job or a creative strategist’s job. But I think, generally, it’s a tough world out there to be creative right now, in the midst of everything.

Maurice Cherry:
Absolutely. Well, let’s switch gears here a little bit and talk more about your origin story. I know you were born in Trinidad and Tobago, tell me what it was like growing up there.

Rebecca Brooker:
Yeah. So, I was born in Trinidad, in San Fernando, to be exact. I lived in Trinidad until I was about 18, before I went to college at St. John’s University in New York. I love Trinidad, I love my home. It’s my people, I will always care for them and always support my people. But I think really early on, when I began exploring my sexuality and just my awakening reality that maybe I’m not like my friends, maybe I’m not straight and I don’t know what that means. I think something that still hurts me to this day is just that there is not a lot of LGBTQ representation in the Caribbean. There’s a culture of homophobia, and there’s a culture of very religious-based homophobia, as well, that I think really scarred me. I came out when I was 16 to my parents, and my parents sent me to talk with a nun.

Maurice Cherry:
Wow.

Rebecca Brooker:
At the time, I didn’t have the words to describe that. I guess, in 2022, we would probably describe that as conversion therapy, to some extent. But I remember having this conversation with this nun and going for a couple sessions. One of the things this nun said to me was, “You are feeling this way,” this way being gay, “Because you’re a child of divorce.” That stuck with me all my life, and it always made me feel like as much as you are Trini, this place is maybe not for you. So, it wasn’t until I left Trinidad and went to New York that I felt this ability to own that part of my identity, really, in a culture and a way that didn’t feel harmful, it didn’t feel unsafe. So, growing up in Trinidad as a queer teen was tough for me. I felt like I had to fit in a lot. I felt like I had to wear dresses and wear heels and flat iron my hair and do my nails and my makeup. It all felt like I was just doing this to be friends with my friends.

Rebecca Brooker:
I think now, years later, I don’t feel like any relationship to that part of my identity anymore, this part of myself that needs to present in a more feminine way or be more ladylike to be loved by my people. I think it’s taken me living outside of Trinidad for 10 years to really come to terms with that acceptance that this is a place that made me feel a little bit small in who I could be. So, that is always something that has stuck with me. I would love to return home one day and really find a way or find resources to change that mentality. I have a lot of friends in Trinidad who are doing work to create a space for LGBTQ people, and I want to be able to contribute to that work in the future, because I do think it’s important for people to feel safe when they’re growing up and feel like they can explore who they are and be themselves and not feel like, whether they’re religious or not, that they’re going to get judged. So, that was one of the major reasons that I wanted to leave home.

Maurice Cherry:
I think it’s really important, this point you mentioned about you had to leave in order to see the rest of the world and experience who you are outside of the confines of being in, not just, I would say, a small town, but also just a very closed-minded environment, overall.

Rebecca Brooker:
Yeah. It’s not just a Trinidad problem either, it’s really a Caribbean culture problem, I would say. I know other Caribbean countries also have large percentage of homophobia, Jamaica is rampant with homophobia. You hear it in dance hall, you hear it in the music, you hear it in all different places. It’s almost casual to be homophobic, people joke about it, right?

Maurice Cherry:
Yeah.

Rebecca Brooker:
So, I think that it’s a huge culture shift that we have to make as a society and as a people to be more accepting. It’s funny, because there are a lot of cultural ties to Trinidad that are inherently queer, it’s so funny how we’re selective in the way that we see it. I feel like there are just a lot of different spaces where it’s more okay, then it’s not okay, and then it’s okay in the way that we want you to be. So, it just feels like a culture that is accepting when it’s entertainment, but not when it’s your real life. You could go up on that stage and you could cross dress, you could sing about, you could do what you want, we’ll laugh, we’ll dance. Okay, great. You’re a great performer. But if you went on that stage and actually brought your partner, no.

Rebecca Brooker:
So, I feel like it’s very much a culture of where you have to present a certain way, you have to act a certain way, you keep your business private. That’s how you survive, and that’s tough. I don’t think any LGBTQ identifying people, anybody who feels like they can’t be who they are, should not have to live that way.

Maurice Cherry:
Wow. So much of that, as you mentioned, just reminds me of… I grew up in a small town, I grew up in Selma, Alabama. To that point that you mentioned about how queer people are celebrated when there’s a certain presentational aspect to it, in a way. I remember, in high school, we had gay men in high school and one of them was our head majorette, ironically. One was, he was, I think, in the class above me, he and his sister… Well, sorry, me and his sister were in the same class and he was a class above me, but he also wore a lot of women’s clothes to school. I can’t presume to know what their individual experiences might have been like outside of school, but I know when they were at school, they were always celebrated because of that. It almost in a way felt mocking, I don’t know, but-

Rebecca Brooker:
Mm-hmm. Yes.

Maurice Cherry:
For example, the guy who was the head majorette had his own suit made and everything that was just like the suit that the girls had. At least from what I could tell, nobody said anything, but then I wasn’t close to that person, so I don’t know what other sorts of discrimination or things they might have received. But to be in that small town and to try to express yourself in that way, I can’t imagine how just stifling and confining that can be, and you have to break out, eventually

Rebecca Brooker:
You have to, you have to. I think that was one of, like I said, one of the things that I’m so grateful for is the opportunity to break out. I have so many friends in Trinidad who do identify as LGBTQ, but don’t have, one, the privilege or, two, the resources to get out of that situation, too. I think that’s an important thing to acknowledge here, is that I feel like I got to embrace and explore that part of my identity because I was given this opportunity to leave the country, and travel the world, and find myself, and not feel unsafe with presenting the way I want to present. But there’s so many people in Trinidad who don’t have that same opportunity. I have a really dear friend of mine who I grew up with, know their family, they are super religious. For years, this person has been telling me, secretly, “I’m queer, I’m actually trans, and I want to identify this way, but I live at home and I can’t do that. I can’t dress the way I want to. When my parents go out, I try on different clothes.”

Rebecca Brooker:
It just reinforces this culture that not everybody has that opportunity, so that is part of why I feel really moved to find ways that I can contribute or ways that I can change the narrative about what queer Caribbean culture is, because it’s important that we redefine the context of what queer Caribbean culture is. It’s always been so tied to God and like, “You’re going down the wrong path and God doesn’t like that. Why do you want to change your body when God gave you this beautiful hair and this beautiful, feminine body? Why do you want to identify as a man?” It’s never come from a perspective of this is not a choice that I’m making. My identity is not a choice. I’m not choosing to wake up today and say, “I’ve decided I like girls,” or, “I’ve decided I like boys.” It’s something that you come to that discovery, it really is. It’s there all along, whether you choose to acknowledge it or not, it’s who we are, it’s something that we’re born with.

Rebecca Brooker:
So, I feel that in the Caribbean, there’s always been a sense of homophobia is equivalent with the devil is equivalent with breaking the law of God. It’s never been looked at from a perspective of this is a biological thing that is present in all living beings, to some extent.

Maurice Cherry:
Yeah.

Rebecca Brooker:
So, I feel like it’s just a huge culture shift that we still have to make. Like I said, I think that’s something that we have to accept and work on as a community, not just the queer people, but we need allies and we need people coming together to be able to advocate for those rights.

Maurice Cherry:
Let’s talk about St. John’s University. You mentioned moving away from Trinidad, going to St. John’s in New York City, and you studied graphic design there. Tell me what your time was like there, because I would imagine from the environment that you just described, going to New York City was a complete culture shock.

Rebecca Brooker:
Exactly. Yeah, it was. So, context. People are probably like, “If she’s so against religion, why did she go to a Catholic university?” Well, I can tell you a couple things about that. So, I went to Catholic school all my life, actually, from primary school to secondary school. When I was applying to universities, I had actually, coincidentally, visited St. John’s a couple years before at a conference that I was attending in the States. This wasn’t my first time in New York, either, my grandmother at the time was living in New York, so I was always traveling between Trinidad and New York to visit and was fairly familiar with the city. But when I was applying to universities, I applied to St. John’s just because it was one of the only US college campuses that I’d ever visited. I was like, “All right. I kind of know that place, let me just apply and see what happens.”

Rebecca Brooker:
The other schools I applied to were SCAD and other design schools, because I was like, “I need to go study design and I want to go do it at SCAD. I don’t know what St John’s program is about. They have a graphic design program, but whatever, that’s a throwaway option.” St John’s, coincidentally, came back with almost a full tuition scholarship. On top of that, they were like, “Oh, you’re a Catholic? We’re going to give you an extra scholarship for being Catholic.” I was like, “Damn. For the first time, it came in handy,” I was like, “Okay.” So, that was how I ended up making the decision, because while I did get into SCAD, it was four times the price, my parents were paying this out of pocket. Just the opportunity to go to St. John’s almost for free versus pay money that we definitely didn’t have to go to SCAD and possibly take out loans, it didn’t make sense in that way. So, reluctantly, I chose St. John’s, not knowing.

Rebecca Brooker:
I was like, “Okay, I’m going to have to put my best foot forward, because I don’t know what type of design program they have.” I’ve never heard anybody say, “I got a graphic design degree at St. John’s.” They’re known for law, they’re known for all different other things. So, I was a little bit skeptical, but like I said, it was a new opportunity. In Trinidad, we didn’t have a ton of tertiary education to pursue design. We had a field of art that you could study, but there wasn’t a huge design industry, and there still isn’t a huge design industry in Trinidad to have made it worth staying there. So, I knew that if I wanted to study design, I had to leave. This is sexuality aside, I was just thinking about career-wise, how was I going to pursue design? I had really even gotten into design in high school because I had a cracked version of Photoshop on my computer, and just started making posters. In high school, they asked me, “Oh, do you want to make our school yearbook?” I was like, “Yeah.” Maurice, I designed an entire yearbook in Photoshop.

Maurice Cherry:
Wow.

Rebecca Brooker:
They sent it to the printer and the printer was like, “We cannot print this file. You need to use InDesign,” and I was like, “I don’t know what that is. I’m a graphic designer, I use Photoshop.” The school ended up having to pay the printer to redesign the thing I had designed in a principle way. But I was so convinced, I was like, “This is amazing, I’m a designer. I’m going to do this for the rest of my life.” That was really where my inspiration started, just playing on Photoshop making posters, doing design tutorials from the internet, and teaching myself how to design. So, fast forward, I get into St John’s, start there. I’m honestly really surprised by the design program, I had no expectations. It was a small program, there was no more than 20 of us in my classes, but some of the professors changed just what I thought I knew about graphic design. I knew nothing about graphic design.

Rebecca Brooker:
Here I was, making my yearbook in Photoshop, and you get into your first graphic design class, and I realized, I was like, “Oh wow, I am starting from scratch. I know nothing.” That was an amazing feeling, to be able to go to school and have just the time and the ability to just play and do what you want and learn so much, different techniques, learned from other people in class who were making cool stuff. It was just an eye-opening experience for me. I feel like that was when I really fell in love with design, was when I started really learning it and learning the concepts, learning how to not just make something, but how to really bring an idea to life. To think about a concept and to then bring that to life through design blew my mind, it blew my mind in 2015 when I started school. That was my experience, St John’s was four years, and I came out of it with a ton of connections.

Rebecca Brooker:
My professors were working in the design industry in New York. We were always going to visit different studios and museums and galleries in the city. So, I felt like being in New York really helped me to make the industry connections and the network that I didn’t know I was going to have.

Maurice Cherry:
Yeah. You were there at the right time. In college, not just being a fish out of water coming from another country to the States, but then also relearning what you knew about design, what you thought you knew about design in this program. College is always touted as a time where it’s really transformative, but for you, it really sounds like it was a good starting point for you to build the career that you have now.

Rebecca Brooker:
Definitely, definitely. I think that was part of… Something that always drove me in college, was I think I knew that I didn’t have another option. My backup plan was going back to Trinidad and really figuring out how would I be a designer in Trinidad when I don’t know anything about design, I don’t have any industry contacts, I don’t even know where to begin to do my own design thing, even as a freelancer? So, I feel like it was really a transformational moment for me, where I had to push myself to be some level of successful so that I could stand on my own two feet and I could make this career that I doubted myself, I didn’t even know if I could do. I think that determination, that drive, really, is what gave me the confidence, Maurice, to just ask people anything.

Rebecca Brooker:
I feel like it comes across as outgoing, but I was always just so curious to, “Why did you do that? Why did you make that decision? How did you meet that person? How can I meet that person? What do they do? How do you know them? Is there an idea here?” So, I was just constantly hungry, and I think that hunger is really what led me to getting my first job at BAM as an intern.

Maurice Cherry:
Yeah. I see that after you graduated, you worked as a curatorial assistant at a couple of art galleries and such.

Rebecca Brooker:
Yeah. So, at the time, I had an on campus job at St. John’s in the student art gallery. I took that job because it was a unique opportunity, not just to learn about the art, but one of the early assignments that I would do was design some of the vinyl and design some of the material for an exhibition. So, that was a lot of like, “Okay, we’re going to do an exhibition, let me design the wall text, let me design the logo, let me put together the postcards, the flyers, put these around the campus.” So, I took that job because I wanted some hands-on practice of making stuff that wasn’t just for my classes. I started at the art gallery at St. John’s and I met a contact there, someone who came in once, and this guy was a friend of the curator at the time. He said, “Oh, I have an art gallery in Bushwick,” and I said, “Wow, do you need an intern?” He said, “Yeah, why not?” So, I got this internship at Outlet Gallery in Bushwick and, really, I became the curatorial assistant.

Rebecca Brooker:
It started just like, “Watch the gallery, talk about the work if someone comes in. We have a new show coming up, can you design the poster? Can you design the catalog?” So, I was getting a little bit of design experience, but I was also really, at this time, really into the art, and just learning a lot about art. I felt like there was a lot of similarities between the art world and the design world, just in the way that you present ideas on a page. So, I spent a lot of time in my senior year of college really going to a lot of galleries and really immersing myself and learning a lot about the art world. At one point, had another doubting moment where I was like, “Damn, do I want to become a curator? I don’t know,” and thought about that for a little bit. But art has always had a special place in my heart. I get a lot of inspiration looking at art and finding ways to translate that into design.

Rebecca Brooker:
I think that the two have a lot of overlap and it was something that I just really enjoyed looking at, generally. So, I did the curatorial assistant gig for a couple years, both at the St John’s gallery and the internship in Bushwick, and then I got this internship at the Brooklyn Academy of Music, which was the perfect melting of the two worlds. Now, I was working at BAM and I was actually designing the programming for some of the opera shows, some of the festivals, and the programming that they would have at their venues. That was definitely the first job that I was working on a team with, and I was starting to learn the dynamic of being a designer in the design world, and working with a creative director, working with other designers on the team. I was the intern and just learning even the process of working in a studio, they’re like, “Oh, we have all these softwares, and I’m going to assign you a ticket, and we’re going to change the status.”

Rebecca Brooker:
For the first time, I was like, “Oh my God, you don’t just want to email me the file that you need? Damn, okay.” So, that was really my first experience, as well, with formalized design in a professional sense, outside of the classroom. That was an incredible learning experience for me, just being able to work with some of the best creatives. I think BAM was a great exercise in finding ways to be creative in a design system. They have a very tight design system that they use, and it was the first time I had to learn a design system, it was the first time I had to understand how to be creative within these constraints of the same logo, the same type base, the same everything. I felt like that just unlocked a whole new world for me. So, I worked there. Unfortunately, at this time, I was starting to think about my post-student visa status, and I had to get a job that would sponsor me a work visa.

Rebecca Brooker:
So, after talking to my boss at BAM, he said, “We’re a nonprofit, I don’t think we’re going to be able to sponsor your work visa. I have a friend who runs a team at this company called Compass, and they’re hiring a lot of designers. They’re growing really fast. Why don’t I send your portfolio?” So, I said, “Sounds good, do it,” and he sent it over. The guy from Compass called me and he said, “I’d love to bring you in for an interview.” I met with them, the recruiter that I met there was actually Trini, and she was like, “Oh no, this is a great place to work.” I was like, “Okay, okay, okay. I’m going to work there.” Surprisingly, they gave me an offer. So, I worked at Compass and things were going really well. That was a huge switch, because I was at a nonprofit where budgets were tight, and then I went into this new startup tech company, beautiful building on 5th Avenue, overlooking the city. It was just a different world. I was, again, a fish out of water.

Rebecca Brooker:
I was just not sure what to do and going along with it, but it was a great paying job, it was a bunch of new contacts, and the design work was pretty cool. So, I worked at Compass for a year and they agreed to do my work visa, we got that in place and started moving. In about July of 2018, I hadn’t heard back about my work visa status. A friend of mine at Compass, actually, who we applied at the same time, she had come over to my desk and was like, “Oh, I got my acceptance of my H-1B, did you get yours?” I was like, “No, didn’t get mine at all yet.” She said, “Oh, I’m sure it’s going to come. I’m sure it’s going to come.” So, I emailed my manager, I emailed the lawyers that are handling the case, and I don’t hear back for about two weeks. They come back and they say, “Unfortunately, your application wasn’t picked in the H-1B lottery, and you have three weeks to leave the country.”

Maurice Cherry:
Whoa.

Rebecca Brooker:
I said, “Wait a minute, but usually when you get the denial, you have 60 days to leave the country. Why is it three weeks?” They said, “Oh, I’m sorry. We forgot to inform you earlier-

Maurice Cherry:
Oh God.

Rebecca Brooker:
… that your application had been denied.” So, there was all this time that was just lost between the time of the notice and the time I was notified that I could have been preparing to leave the country. By the time I got the news, they were like, “You basically have three weeks left. You have to leave by the end of August.”

Maurice Cherry:
Wow.

Rebecca Brooker:
I was like, “Oh my God.” That was my whole life turned upside down, Maurice. The next day, Compass was like, “You’re no longer employed here because now that we found out your H-1B is denied, you have to stop working.”

Maurice Cherry:
Damn.

Rebecca Brooker:
I had just signed a new lease a couple months ago with my partner and another roommate, so I was like, “I’m on the hook for at least another eight months on this lease,” just a lot of big life changes. I was like, “Okay. So, I have to go back to Trinidad. What am I going to do? I have $4,000, $5,000 saved in total. I don’t know what that’s going to get me in this next life, but we’re going to find out.” So, I left the States, I went back home to Trinidad. My parents at the time were actually on vacation in Europe. It must have been two or three weeks, maybe a month after I got back to Trinidad, my old boss at Compass called me and he said, “Hey, I want to let you know, we’re about to sign a deal with this agency in Buenos Aires. They need a designer who knows our brand to go down there and help them build a team of 15 production designers.” I was like, “Okay. So, you’re saying I should go do the job?”

Rebecca Brooker:
They were like, “Yeah. We put your name in to go do that, and they’re going to call you.” I was like, “All right.” [inaudible 00:55:14] are done, just a really lucky break and a real opportunity, where my boss from Compass, shout out Jeff Lai, he threw my name in the hat. I was still just one year working there, there were people working at the company years who could have probably done that job, but he took a chance on me, proposing me for that gig, and I ended up getting the job. So, that was the thing that moved me to Argentina at the end of 2018, was this new opportunity with Media.Monks to help them build a team of designers for Compass in Buenos Aires, and help lead that team to understand the brand.

Queer Design Summit 2022

Queer Design Summit - July 7, 2022, 10am PST

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Andrรฉ Elijah

Virtual reality used to be a science fiction trope in the 90s, but now, virtual reality is actual reality! Take it from this week’s guest: the one and only Andrรฉ Elijah. His work building games and doing marketing projects as an immersive director is sought after by brands and celebrities worldwide, including Google, Meta, Snap, Drake, and Beyoncรฉ. And that’s not all!

Our conversation began with a slight nerd-out moment about VR Troopers — shout-out to Michael Hollander! — and then Andrรฉ gave a rundown about AR, VR, the metaverse, and the ins and outs of immersive experiences. He also shared a bit of his origin story as a child actor, Ryerson University grad, and becoming one of the first people in Canada to use RED cameras (which are now a worldwide industry standard). Andrรฉ also gave some great advice for people looking to get into the immersive space.

There’s more than one way to success, and Andrรฉ proves that you don’t have to chase VC funding to do it!

Transcript

Full Transcript

Maurice Cherry:
All right. So, tell us who you are and what you do.

Andrรฉ Elijah:
My name is Andrรฉ Elijah and I’m an immersive director working in augmented reality and virtual reality.

Maurice Cherry:
How has the year been going for you so far? I can hear from in the background that you probably have started off this year with a pretty big announcement.

Andrรฉ Elijah:
Yeah, my twins are born in January. So yeah, I guess you can hear them in the background. I’ve got noise canceling headphones on.

Maurice Cherry:
No, no, no. You’re you’re all good. Congratulations.

Andrรฉ Elijah:
Thanks, dude. Yeah. It’s been a bit of a shift, but no, it’s been good. It’s been good.

Maurice Cherry:
How has it been juggling work and family? Are you sort of finding that balance now?

Andrรฉ Elijah:
No, it requires a really good partner that can take care of things on the home front while I work maniacally at all hours of the day and night.

Maurice Cherry:
Well, let’s jump into that work a little bit. You have a studio, Andrรฉ Elijah Immersive, and you just recently celebrated your five year anniversary. Congratulations on that.

Andrรฉ Elijah:
Thank you, sir.

Maurice Cherry:
Tell me more about it.

Andrรฉ Elijah:
It’s basically a studio where we build everything we want to see in the world. There’s multiple parts to the company. We’re building games. We see games as the major catalyst to enable these new mediums and platforms. And so we want to be there and kind of build the content that we think will sell units and sell headsets and make this augmented reality and virtual reality future pervasive. And then on the flip side, we also work with a number of agencies and brands doing marketing projects, ad campaigns, that sort of thing, building interactive elements of that, or activations, augmented reality activations, metaverse activations, all kinds of stuff. So we’re constantly busy, probably a little bit too busy, some would say, but no complaints. This year’s been absolutely mental. I think I’m really lucky in that I was able to survive this long in this industry.

Andrรฉ Elijah:
A lot of people thought that VR in particular was going to pop off multiple times already and it didn’t and really kind of found its footing during the pandemic. There’s a lot of things that came together. Everything from Oculus Quest 2 or I guess now Meta Quest 2. Everyone being at home with the pandemic and needing something to do, the rise of VR fitness was really another thing that popped off and helped sell headsets and find a user base. And so all these things coalescing at the same time allowed for me to still be here and be in business all these years later. Definitely one of the lucky ones in that regard.

Maurice Cherry:
VR as a technology, I feel like has been trying to pop off since at least, I guess at least the ’90s, right, the mid ’90s.

Andrรฉ Elijah:
Yeah, that’s correct.

Maurice Cherry:
It has tried to gain some footing. The first, and this is probably weird, but the first thing I think of when I think of VR is VR Troopers. That really horrible, horrible show.

Andrรฉ Elijah:
That show. Yeah. In the ’90s it was basically a riff off of the Power Rangers because there was the three VR Troopers. I remember that. There was a TV station called the New VR and they carried VR troopers. Yeah, it was a station based at a Barrie, Ontario.

Maurice Cherry:
Oh wow. So, interesting thing. Do you remember the black guy that was on there that played JB?

Andrรฉ Elijah:
Yes.

Maurice Cherry:
He works in gaming. I’ve had him on the show before.

Andrรฉ Elijah:
What?

Maurice Cherry:
Yeah, yeah.

Andrรฉ Elijah:
That is wild.

Maurice Cherry:
He told me all the behind the scenes. That show is so chopped up. It’s like the video form of, I don’t know, scrapple or something. It’s like a whole bunch of stuff taken from different shows that they cobbled together and it’s wild. It’s not even from one show. It’s from five different shows that they put together to make that show because they have different outfits in VR grid versus when they’re fighting the monsters. And it’s so funny. There’s a video on YouTube, if you want to check it out. There’s a video where the cast got drunk and did a voiceover of one of the episodes. It’s so funny. It’s so funny.

Andrรฉ Elijah:
That is awesome. This makes me really happy to hear, I’m not going to lie. It’s funny because no one knows what the hell VR Troopers is. You can mention Power Rangers and everyone knows that. Occasionally you can mention Masked Rider and people will get that because it’s just Kamen Rider. You mention VR Troopers, no one ever knows what the hell you’re talking about. So, you made me really happy right now.

Maurice Cherry:
Yeah. But to go back to my earlier point, VR has really tried to pop off since then. You had Nintendo with the failed Virtual Boy. You even had video games that had virtual or virtual in it, like Virtual Fighter. There’s been all these attempts to try to make virtual reality really a big thing. And it seems like, as you said now-

Andrรฉ Elijah:
Even the Metal Gear Solid VR missions. And I think it was Metal Gear Solid 2. It was all these simulated missions that were, quote unquote, in VR.

Maurice Cherry:
But even now, as you said, there’s been this perfect storm of I guess the pandemic and the technology becoming at a enough of a consumer price point where it’s starting to become commonplace now.

Andrรฉ Elijah:
Yep. Hundred percent.

Maurice Cherry:
So with your studio, what does a typical day look like for you?

Andrรฉ Elijah:
I don’t really think there is a typical day. It’s everything. So, right now we’ve got multiple VR games in production. One is kind of midway-ish. One is at the tail end and we’re about to go into certification. We’re working on a number of augmented reality projects and advertising campaigns and things like that. So, every day is kind of a mishmash of touching base with my team to see where things are at, play testing our products and projects and giving some feedback there, investigating new technology that we might be called to use in a campaign of some sort or an activation, pitching projects that we ultimately want to build and do. It’s a mishmash. Every day starts early and it goes late, but there’s really no set formula, just whatever we get time to do.

Maurice Cherry:
Yeah. Now we’re talking about VR virtual reality, which again I’m pretty sure most of the audience knows about. But I also just kind of want to level set the conversation because there’s a lot of terms when we talk about these immersive experiences that get thrown around, like AR, XR, the metaverse. Can you give us a couple of definitions of terms that are widely used in this space?

Andrรฉ Elijah:
Yeah. The three that I use are AR, VR, and regrettably metaverse because those are three biggest ones. XR I throw out the window because that just opens up its own can of worms. So, augmented reality is basically digital information overlaid on top of the physical world. So, whether that’s virtual screens that exist in your room, virtual pets that exist in your space and navigate your space that you interact with, things like that. Virtual reality is an entirely virtual space. So, you put on a headset. There is no pass through. You’re not seeing the real world. You are immersed in a fully virtual world with virtual interactions and virtual environments.

Andrรฉ Elijah:
And then we’ve got metaverse, which is basically a think ready player one basically networked experiences with other people in a virtual space. Doesn’t necessarily have to be in VR. You could make a case that Fortnite is a metaverse of its own with the way that people are able to express themselves with various designs and skins and way you can customize yourself. And you’re communicating with people and you have shared tasks and goals or you can just hang out remotely together. I think that’s the perfect example of a metaverse. And so those are really the three that I try and stick to because otherwise you get way too in the weeds with all the different terminology and you lose people.

Maurice Cherry:
Yeah. Why do you regrettably say metaverse?

Andrรฉ Elijah:
Ever since Zuckerberg changed the company’s name, Facebook’s name to Meta, everyone’s been jumping on the metaverse bandwagon. I think in some ways it’s good that we have a shared language finally because if you’ve been working in this space for years, the terminology got pretty hardcore. You had AR, you had VR, you have XR. And then there’s a whole debate online as to what the hell XR even stands for and where the origins of it come from. That’s literally a Twitter battle every other day. And then we’ve got spatial computing, which Magically tried to use to differentiate themselves. And we have Microsoft with Mixed Reality.

Andrรฉ Elijah:
And so there’s all these terms and everyone has their own branded version of the same thing, which made having that common language difficult. So, here’s Zuckerberg blowing $10 billion a year, whatever to make the dream happening. Renames the company Meta in the spirit of the metaverse. And so everyone now is using metaverse for everything. But I just think if you’re building this content, you’re building real time content with networked interactions and expressiveness and personalization, all of things like that. Now we have everyone saying that Web 3 projects are all the metaverse. You buy an NFT and it’s for the metaverse, even though you can’t use that content anywhere else. I saw an article the other day about an audio metaverse and it’s like-

Maurice Cherry:
Oh God.

Andrรฉ Elijah:
Everyone is just… If you do a Google search every day, it’s just nothing but metaverse this metaverse that. And most of it’s bullshit. If people are selling you stuff that will be used in the metaverse, 99% of it can’t be used anywhere because there’s no interoperability with any of the platforms. So it’s kind of disingenuous I find when people use the term metaverse. I think it’s great because it grounds the conversation to a degree. And if anyone with real understanding will know that we’re talking about networked multi-user experiences that are digital. But for the most part, I think it’s become a bit of a hype train thing and I’m waiting for it to die off again.

Maurice Cherry:
It sounds like Meta, Facebook, whatever, they muddied the waters a bit by calling what they’re doing the metaverse because right after that, everyone of course is asking, “Well, what is the metaverse?” But they’re associating the metaverse with Meta and think that everything metaverse related has to do with Meta the company.

Andrรฉ Elijah:
Yeah, that’s true. But I was watching an interview this morning on the Breakfast Club with Charlemagne, and DJ Envy, and Angel Yee. And they had a Ja Rule on there and he was talking about how he’s building a Madison Square Garden for the metaverse. And I’m like, dude, what now? And so then he said two things later, he had said that he was building inside of the platform called the Sandbox, which is a crypto platform. But one Web 3 real time product isn’t the metaverse. He needs a certain level of interoperability between the different platforms and we need to be able to jump to and from them easily before I would ever consider it to be the metaverse. But it’s common parlance now. It’s to the point where 46 year old rappers are dropping the metaverse now in interviews.

Maurice Cherry:
Right. It’s funny. At work where I’m at now, we just released a print magazine and our next issue that we’re doing the theme for it is Web 3. It’s geared towards product communities. And so I’m trying to find what that intersection is going to be between Web 3 and product communities and stuff. But we were initially going to call it metaverse because of that kind of large encompassing, I guess, general definition of it as so many people jump on the bandwagon. But I think narrowing it to Web 3 hopefully will help with that. But I wanted to get those definitions because I think that along with NFTs and DAOs and all that stuff gets thrown in together and people just get confused and I almost feel like that’s on purpose.

Andrรฉ Elijah:
Yeah. I think the running joke right now is if you want to raise a bunch of money, maybe not right now because things are on a downturn, but certainly a couple months ago, if you wanted to raise money, you just say Web 3, metaverse, and DAO and a pitch deck and all of a sudden you’re valued at $50 million. And I was even thinking about doing some stuff in the crypto space and I talked to a couple investors. And honestly, dude, I didn’t have anything solid. It was pretty shaky. The idea that I had and the investors were like, “Yeah, your company, if you started right now, it’s valued at $25 million. I can help you raise $5 million tomorrow.” And it’s like, “Say what? Dude, I don’t even have a deck. I don’t have a company. What are you talking about?”

Andrรฉ Elijah:
I felt a little bit dirty having those conversations. I’m like, you know what, I’m just going to keep on doing this VR AR thing for a minute and just ride this out. But that was the thing. You throw enough of those terms around in a deck and you got a really big valuation and chances are Andreessen Horowitz is going to jump in and value it at a billion dollars, which is those things that was happening. So, it’s interesting.

Maurice Cherry:
So, I was going to ask this question. I’ll still ask it, but I can’t help but notice in your profile picture you have these Snapchat, AR Spectacles. And that’s one way that people can experience these immersive experiences. You also mentioned Meta Quest 2. Are there other ways that people can start to get a sense of what these immersive experiences are about?

Andrรฉ Elijah:
Yeah. So in the case of the spectacles, those are very much developer only or creator only, as Snap’s terminology would be. So, there’s only a handful of people in the world, maybe 600-700 people in the world that have Spectacles right now. They’re early. They’re very cool. I love using them, but they’re really for us to figure out what the capabilities in a lightweight headset need to be for augmented reality to be real and to go mainstream. So, there’s a lot of dialogue between people like myself and Snap to eek out the most performance and have an understanding of how we want to use these things in the first place. I think in the coming years they’ll hit mainstream and you’ll be able to buy them. But right now those glasses are very much for developers to spell out what the future is going to be like.

Andrรฉ Elijah:
In terms of what can you use today to get a sense of what all the stuff is going to be like, Snapchat is huge when it comes to AR. There’s hundreds of millions of active users right now using AR multiple times a day. So, a lot of the marketing projects that my team engages on are all Snap based just because they have a high number of users, the retention is really high, and people just love using the platform. And so my team has built projects for Direct TV and AT&T and Google and probably some others that I can’t even think of right now all on Snap.

Andrรฉ Elijah:
And typically when we get a request for breaking down the project, it always starts off with, “We’re going to target every platform. We’re going to do Spark AR and we’re going to do Web AR so you can hit the stuff in a web browser. And we’re going to do Snap and maybe even a dedicated app.” And two weeks into any of these processes, they’re like, “We’re just going to go to use Snap because they have the highest amount of users, the highest amount of retention, and the capabilities of the platform are dope. So, I think if you want to experience AR right now, Snap is probably the way to go on your phone.

Andrรฉ Elijah:
And if you want to experience virtual reality, Meta Quest 2 is basically the best headset you can get, best platform you can get. It’s a few hundred bucks. You can go to Amazon or Best Buy and pick them up and bring them home. And it’s honestly the best experience that you can get right now all in one standalone headset. You don’t need a computer, which I think VR was really held back for a while by the fact that you needed a gaming computer for the longest time to be able to drive these things. And so here we have a standalone device that’s basically Android phone on your face. And you get really compelling content. You get, if you want to work on your fitness, you got Supernatural, which is probably the best workout app ever. And I’m really into it for the boxing. We’ve got, if you’re into shooters, they’ve remade Resident Evil 4 in VR and it’s only available on the Quest and it’s probably the best VR game I’ve played next to Half-Life: Alyx.

Andrรฉ Elijah:
And so you’ve got all these games that are being able to run in a standalone form factor. And then if you want some of those PC only experiences, then you can connect with a cable or even wirelessly to your PC and have it be a PC headset as well. So I think if you want to get into AR, it’s going to be Snapchat on your phone for the time being. And if you wanted to get into VR, then it’s going to be Meta Quest. And even with the Quest, they’re enabling augmented reality and mixed reality experiences now, too. It’s black and white pass through, but all your content is color. It’s really compelling. It’s really compelling.

Maurice Cherry:
Wow. I have a client that bought me, well, actually I had requested him to get me a Meta Quest 2 instead of paying me a deposit, it’s still in my closet. I haven’t broken it out yet. I need to give a spin.

Andrรฉ Elijah:
Yeah. Well if you open it up, which you need to, we can play together and you can add me and I will onboard you. That’s a promise.

Maurice Cherry:
No, you mentioned-

Andrรฉ Elijah:
[crosstalk 00:19:12].

Maurice Cherry:
All right. You mentioned these earlier clients that you’ve worked with. You said Snap, you mentioned just for some of the others I’m looking at your website here, Uber, Sony, Drake, Beyonce. When you’re working with these brands, are you seeing any specific trends when it comes to the type of immersive experiences they want to create?

Andrรฉ Elijah:
Early days VR was very much driven by hype. So, you basically wanted to have a very basic project. Keep in mind the capabilities when this wave of VR was popping off a few years ago, five years ago, the capabilities weren’t really as fleshed out as they are now. So it was basically you could look around in a headset. If you were lucky, you had motion track controllers. But you’re still tethered to a PC that wasn’t very powerful, especially when it was driving a stereoscopic two views at 90 frames per second. So, you were.

Andrรฉ Elijah:
Limited in what you could do. And early days it was basically let’s build this thing, attach a celeb or a big brand to it, and get press. And so basically you were building projects just to get press because there really was no market to make money. So, you were getting paid to build the experiences and your metric was how many views and how many articles did you get? And I think that did a lot of harm to the industry because weren’t creating anything really of value that stood the test of time. People weren’t getting much utility out of it and it hurt the space. And that’s why when I say I’m one of the lucky ones that’s still around, I mean 90% of my peers have died off in this industry to go to adjacent industries or something completely different because there just was no way to make money in VR for the longest time until the last couple years with the advent of the Quest and Quest 2.

Andrรฉ Elijah:
So, I think now we’re at a point where we have enough data and we have enough users that we can make a go of this, if you do it right, and really create value for people, whether it’s through an entertaining experience, like a game, or something that provides utility, like a workout app that actually helps people with fitness. Maybe it’s a meditation app that helps with people’s personal wellness and that sort of thing. So, I think we’re at a point now where we’re trying to identify what are the opportunities to create value for people? As opposed to what’s this flashy headline that I can get with a celeb or a big brand attached just for shits and giggles? And it’s a very different way of working. That’s why I pitch a lot of projects because I don’t necessarily have all these clients coming to me. But it’s like, “Hey, I see an opportunity because I’m working with the platform. I have some insight as to the numbers or percentage splits of who’s engaged in what kind of content. And I see an opportunity here if we do it right.”

Andrรฉ Elijah:
And I think that’s the key thing is doing it right because you don’t want shovelware. You don’t want to announce something that never gets out the door and you ultimately don’t want to fail the platform. As much shit as they take, Meta’s done a really great job in building a platform that succeeds for the developers and that you know that if you manage to get to that store and they push you in front of their audience, you’ll live to fight another day. You won’t have to close up shop, you can pay your mortgage, everything is good.

Andrรฉ Elijah:
And I think part of that responsibility is creating content that stands the test of time, that shows up and does well for its audience. And ultimately, I say this every time we take on a project, we got to come correct. I don’t want to build a thing that we ship on day one and we forget about it. I don’t want to ship something that people forget about. It’s like come correct, create value for the platform, create value for the users, and then identify the next opportunity, and rinse and repeat. But the key thing is to come correct.

Maurice Cherry:
I’m glad that you mentioned shovelware because first of all, that immediately took my mind back to late ’90s, early 2000s when companies were just starting to get on the internet. And they were making just trash just to say that they had some sort of presence, like Pepsi world or something like that. Where you go and it’s like, “Oh, you can view our latest commercial.” Why would I want to view a commercial? It wasn’t any sort of intent behind it, I guess, outside of it being just another commercial, another ad. But I think that was also because brands then, this was such a new technology and a new space, they didn’t know how to operate within it. I would imagine now with the metaverse, maybe companies are a little smarter about the type of experiences that they want to have, maybe, possibly, not really.

Andrรฉ Elijah:
I don’t want to anyone under the bus, but no. There’s group chats with people and we see the latest headlines every now and then from the Verge or Engadget and we trade it around. We say, “Why does this even exist?” There’s a lot of that going around still. That’s kind of the nature of the beast to a degree. You got these huge multi-billion dollar companies that are trying to create platforms and they want some big names attached and the people that have access to those big names. It’s the traditional agency model in a lot of ways where agencies aren’t really run by creative people. There’s a million levels of abstraction involved and everyone takes a meeting on every little thing and it’s designed by committee and none of it is breathtaking. None of it is new. None of it’s innovative. And the end product hurts.

Andrรฉ Elijah:
So, I think a lot of these projects and products that come out that are associated with a big agency and a big brand, you can probably guess that it’s not going to be the greatest thing ever. But if you have a really small, nimble team, that’s dope at what they do and they’ve studied the space and they’ve worked at it, they’ve put in those hours, and they get a hold of something valuable, like a brand or IP, then they’re going to knock it out of the park. That’s been the game with everything from the internet to we saw what happened in last year with the NFTs and Web 3 and all this stuff. Did we really need a Matrix Avatar project that’s basically just a rebranded version of Unreal’s Meta Humans? No, I don’t think we needed that. So I think, VR, AR none of it’s really all that different. I think you just need the indies kind of lay the groundwork for everyone else to follow. And you just make sure that the indies get their flowers and they get their paycheck so they can live another day.

Maurice Cherry:
That makes a lot of sense. That makes a lot of sense because what you are seeing are a lot of small studios and independent developers trying to stake their claim. And now the larger brands are kind of trying to rush in. And now that they see that, oh, this is something that I think we can be a part of in some way, now they want to try to rush in and get a piece of it. So, that makes sense. But some of these considerations you’re talking about, there’s so much to think about with, quote unquote, the metaverse there’s virtual wellbeing, there’s economics around NFTs and stuff, there’s intellectual property. How do you factor in these other types of considerations within your work? Do you think about that stuff?

Andrรฉ Elijah:
No, I try and limit the scope of what I do to exclude all that or else I wouldn’t get anything done all day. Our business right now on the games front, we’ve got a couple original games that we’re working on and we’ve become the master’s of porting games. So, we have access to the IP. We don’t have to worry about any of that. So, we’re in a good spot there. And then when it comes to the agency side, obviously we’re working with the brands and agencies. So IP again, isn’t really a concern for us because they’re coming to us and saying, “Use our name and do this thing.” So, I think the way I’ve tackled this, we kind of get around all of that. I don’t think I have, as well as the studio’s doing, I don’t think I have enough dollars for all the lawyers that would be involved with everything you’re mentioning.

Maurice Cherry:
That makes sense. Let the big companies sort that out. That’s what they’re paying for, right?

Andrรฉ Elijah:
Exactly.

Maurice Cherry:
Yeah. I love that you’ve got this portion on your site with rejected projects. Why did you decide to show those?

Andrรฉ Elijah:
Yeah, so it’s weird, man. So, a lot of what people do when they’re indie is build products and projects and prototype things. But if you take a look at their portfolios, they only have the finished projects, the sexy ones, the ones that shipped. And you never know about what happened in those three months or four months between them shipping stuff. You never know what the backstory is. You don’t know the genesis of so many of these things. And I found myself for a while not shipping projects and doing a lot of prototyping and having a lot of discussions. And I just wanted an avenue to show it off and put it up as in a way that’s like, “Hey, this is not final. It’s not shipping. It’s not representing anyone. But these are the things that we’re thinking about. These are the conversations that we’re having behind closed doors.” The people that we’re talking to are probably people that you would want to want a product from or at least the conversation with to figure out what this would look like.”

Andrรฉ Elijah:
And ultimately I just said one day, “Fuck it. I’m just going to post all of this stuff sitting on all of these decks and all of these ideas and all these email threads and conversations that I’ve had. Why shouldn’t people know about it? They’re not secret.” I did the work to come up with the idea and get it in front of the right people and pitch them. So, maybe people should know that I’m not just kind of sitting around playing Fortnite all day, but I’m not shipping stuff, but I’m actually trying to get things done. I’m trying to build alignment behind the scenes with big brands and stuff. And so just kind of decided one day I got enough material, let’s do it.

Andrรฉ Elijah:
And to be fair, I’m probably showing only a 10th of the rejected pitches that are pretty decent. Just a matter of I need to find the time to throw all that stuff up. So I think we’ve got, what do we have in there, dude? We’ve got some People stuff. We’ve got Title and RocNation who I was talking to for a while about doing some stuff. I think we got Dead Menace in there. So, there’s enough cool ideas and content in there that it just kind of made sense to put it out there and say, “Hey, yeah, I know all these people.” And if we have something strong, I can take an idea back to them as well. And maybe we’ll do something in the future.

Maurice Cherry:
And it’s probably also just a learning experience, hopefully, for people that are like, “Oh, we just got pitched on a similar project. Maybe we don’t do it this way, or something like that. So it’s kind of a learning tool.

Andrรฉ Elijah:
Yeah. A hundred percent

Maurice Cherry:
Now as these immersive technologies become more readily available, now we’ve got, like you said, Snap Spectacles, we got Meta Quest 2. I’m sure there are going to be more peripherals that come down the line in the years to come. What do you think is going to set each experience apart as these technologies become more readily available?

Andrรฉ Elijah:
I think part of it is understanding the tech and how to make it work and understand the limitations and polish everything that you do. Like I said before, you got to come correct. So when we’re creating these different experiences, some of them are games and some of them are applications, mixed reality applications that add a layer of utility on top of your physical space, your home or whatever. I think user experience is really important. Onboarding users that have never touched a headset before is really important. Letting them feel comfortable and getting them to a point of comfort where they can share with their friends, “Hey, put on this headset and try this thing out.” We need to stop getting away from these high end technologies because this kind of tinkerer space or this hardcore technology space and realize that it’s for everyone. So I think polish and onboarding and taking the ego out of it is really important to grow that adoption.

Maurice Cherry:
Now we’ve talked a lot about your work. We’ve talked for the past 30 minutes about your work. Let’s kind of switch back to the real world. Let’s learn more about Andre Elijah, the person, the man. Tell me about where you grew up.

Andrรฉ Elijah:
Yeah. I grew up in Toronto, middle class family, parents working their asses off to give me a future. Initially wanted to be a child actor and got into that for a little bit. And that kind of kicked off my whole film industry thing. So, did a lot of auditions, was in some commercials and couple small movies and that sort of thing growing up. And really loved the energy of being on set really loved being creative with people. So, that I think set the tone for the rest of my career and seeing how people collaborated and worked under really stressful situations on a set to create something really, really dope.

Andrรฉ Elijah:
And grew out of that a little bit. Just the auditions were a lot with everything I had going on at school. I had a lot of extracurriculars and bands and drama and all that sort of stuff. Kind of aged out and then there was an opportunity when I was in, I think grade eight, seven or eight to do what was called an options program and I sucked at sports. So, it was basically an opportunity to do more creative things. So on top of doing debate, there was an opportunity to be part of the film club. And that piqued my interest immediately. My first time shooting and editing, it was a… My first camera that I used was a Canon and GL1 camera, which is a 3CCD or three chip semi-pro camera from Canon. And my first edit suite was I think Final Cut 3 on a Power Mac G4 with mini DV capture deck and external monitors and all that sort of stuff. So I started, they threw me in the deep end and I got to play with the pro stuff first.

Maurice Cherry:
Wow.

Andrรฉ Elijah:
It was probably seven or eight years before I ever touched iMovie. After I started in Final Cut, I found that whole process of shooting projects and editing them and taking them through post production really, really interesting and fascinating. And I picked it up quick. That just kind of became my thing. And I was always a geek and loved playing with computers. So, the fact that I could create the stuff that people would watch and enjoy while geeking out on these really hardcore computers was a dream from true.

Andrรฉ Elijah:
A lot of the older students, I was grade seventh, grade eight and a lot of the older students that were in grade 11, 12 when they graduated, they went off to work in the big leagues. We had some guys that went off to New York and worked on the Sam Raimi Spider-Man films. We had a couple guys go off to work at visual effects houses. We had some that went off to China and worked in documentary films there. And so I guess they all kind of took me under their wing and I got to see life through their eyes for a while and they onboard me to their projects. So, I was this young kid that was getting really shitty duties on their projects, but it was dope. And eventually I got good at editing. So I became an editor, freelance editor while I was still in high school and all that.

Andrรฉ Elijah:
I ended up working with Radio Television Hong Kong. I was editing some of their documentaries and a buddy of mine that I worked with in the corporate world, we were both moonlighting in the film industry. He ended up going to the American Film Institute. He became a directing fellow there and I edited the three short films that got him accepted into the American Film Institute. So, that kind of set me up. And then I worked at my first agency ever I worked at as a video editor initially cutting together demo reels for them and content for their clients. And then they turned me into a flash developer before flash got killed off by Apple, Steve Jobs, and one letter. They turned me more into a dev than anyone else. And let me see what happened when you press a button and something bounces on a screen. They did that. And I think in a big way kind of set me up to where I’m at now.

Maurice Cherry:
So, you got introduced into tech at a early age, but through media. I think that’s pretty cool.

Andrรฉ Elijah:
Yeah. I really just always love the creative process and being able to geek out to pull that process together. It’s been a lot of fun. It’s been a lot of fun. You see a lot of stuff and yeah, I think the common thread in my career though has been being on the cutting edge of technology. So whether it was the film and using janky ass versions of Final Cut Pro on these ridiculously powerful computers. I did a stint at Canada Pension Plan Investment Board. So, I was a systems analyst for them working on some hardcore service stuff. Years later, after film and agency stuff, working in AR and VR, again, cutting edge of technology. So, I think that’s always been kind of the constant in my life and in my career.

Maurice Cherry:
And now you went to Ryerson University, which I think by the time this interview comes out, people know it’s now Toronto Metropolitan University. But you majored in fine and studio arts as part of their new media program there.

Andrรฉ Elijah:
That’s correct.

Maurice Cherry:
What was your time like there?

Andrรฉ Elijah:
It wasn’t great. I went to Ryerson because the founder of my first agency, he was actually in the first batch of new media graduates at Ryerson. That guy has always been my hero and I love him to death. Shout to Spencer Saunders. I wanted to be like him, so I went to Ryerson and hopped into the new media program over there. And it was very different than when he went to school. I was one of those people, man, I like doing stuff. I don’t really like the theory of things. I like getting my hands dirty. It just didn’t click for me, which is fine. Maybe it clicked for some others, but I like getting my hands dirty. I like building stuff. I like doing the work.

Andrรฉ Elijah:
So, sitting in a class and watching someone code on a projector doesn’t really teach me that much. Hearing about a VHS fine artwork from 20 years prior when we’re doing stuff online didn’t really connect with me. It’s just one of those things. I think that’s been another constant in my life too. I just like doing, I don’t really like the instruction. I Just like getting my hands dirty with the code and seeing how things react when I change things around. So, Ryerson wasn’t really my bag.

Andrรฉ Elijah:
First couple years, I think I was in school full time. And then the last couple years I was working down the street at Canada Pension while I was doing my classes. So, Canada Pension was really cool. They let me slip off to class when I needed to for an hour or two here and then go back to work. So, I start my day early. I’d end it kind of later in the day, probably five, six o’clock. And skip out for, instead of taking lunches or whatever, I’d just go to class. So, at least my last couple years I had real work that I was doing to kind of balance it all out.

Andrรฉ Elijah:
But yeah, go get your degree. That’s the thing that gives you credibility I guess. But I can honestly say, at this point in my career, I don’t think I’ve ever looked back at Ryerson and been like, wow, they set me up for this or everything that I did there led to this. God, no. It was me just kind of downloading Unreal Engine when they announced Unreal Engine 4 and being able to play with those content examples and build my own stuff that really kind of got me here.

Maurice Cherry:
That’s interesting. I have I guess similar experiences to when I was in college. I would imagine that college is still set up this way where your first two years you’re just slammed with classes because you have to take your humanities and all the general stuff before you can really get into your major. And then once you get into your major, there’s not so many classes hopefully. So, you have more time just outside of school to do things. My first year at Morehouse I was ready to go. I was like I don’t know if this is what I want to do. And I stuck it out because eventually I did have part-time jobs. I actually started working in the computer science lab at Morehouse and that’s how I got into, not necessarily how I got into technology. I was into it before then. But I got to spend so much time in the computer lab teaching myself HTML, basic JavaScript, et cetera, reverse engineering webpages, figuring that stuff out on my own that had nothing to do with what I was actually learning in my major courses.

Maurice Cherry:
And so I think if I look back at my time, similar to what you’re saying, I don’t know if I would really recommend it. I could say, “Oh, I went to Morehouse.” And that means something to people in the world. To me, eh, it was okay. It was all right. I got my degree. I got out, no debt. I can say that proudly.

Andrรฉ Elijah:
Key part, right? You got out, you survived, you did it.

Maurice Cherry:
We had our graduation outside. They normally have the graduations outside and it stormed on my graduation, lightning hitting electronics stormed. And I’m sitting there in my cap and gown drenched because the person next to me had an umbrella and he wouldn’t let me get under the umbrella because he’s like, “I don’t know who you are. Our last names just happened to be together in the alphabet. Get away from me.” Yeah, I get what you’re saying.

Andrรฉ Elijah:
At least you went to you graduation though. I skipped mine. So yeah, that tells you everything.

Maurice Cherry:
So after Ryerson, you started out as a freelancer. You were working as a production artist. You were doing a lot of post production work. Was that kind of where the education for you really set in, doing the work?

Andrรฉ Elijah:
Yeah. But even what I was doing half the time there was no template for, there was no real learning other than doing it. So, I was fortunate enough that I got my hands on the first couple RED cameras that ever landed in Canada. So, for the people that don’t know-

Maurice Cherry:
Oh wow.

Andrรฉ Elijah:
Yeah. So that was a big deal. But for people who don’t know, the RED camera was really the first 4K digital camera that film productions could get their hands on. So, it’s from a company called RED and Peter Jackson was the first director that would create a project with them. And it was a short film that he created specifically for the company. And since then, they basically redefined Hollywood and they’re kind of the norm now. And if you watch videos from any of the big YouTubers, like MKBHD, or iJustine, or Jonathan Morrison, any of these people, they all have REDs.

Andrรฉ Elijah:
And back in the day, REDs used to cost as much as a house. So the guy that went off to be a directing fellow at American Film Institute and someone else that I was working with, they both happened to get REDs at launch because they could spend as much as a house on a camera and they were directors. They didn’t want to know how these things worked. They didn’t need to know. So me kind of being the post-production guy and ultimately becoming an onset workflow person, I learned how the camera worked. I learned how to get the footage off the cards, transcode it.

Andrรฉ Elijah:
I could see a camera shooting and know whether or not it was going to die. And in the early days reliability wasn’t that great. And I just became the guy that knew how these damn things worked. And so I was consulting a lot on RED productions. Known as the RED whisperer because I just knew everything about them. I figured it out on the fly. There was no real support network for these things. No one had them. So, we just had to figure it out by the seat of our pants on a really expensive production on set. And so worked with those cameras for years.

Andrรฉ Elijah:
And then that’s kind of what led into me working with Beyonce. So, we were shooting a commercial, a real estate commercial, completely unrelated in New York City. And on the last day of the shoot, I got a message from the director of the Beyonce project saying we’ve got 10 REDs on the floor at a place called Off Hollywood and we don’t know how to set them up. And my partner and I went over there and we got all the cameras on the same firmware version. We set them up so they could do multi-cam shoots. And we got them all up and running at the facility or at the location, which was Roseland Ballroom in New York City, which I think is closed now. And we got those things up and running for four nights and in a day basically.

Maurice Cherry:
Wow.

Andrรฉ Elijah:
For a live via satellite, quote unquote, live via satellite segment for the Michael Jackson tribute concert. We got through that shoot and it was the first 10 RED multicam shoot ever. And we did it for Beyonce and that just kind of we hacked that together. It wasn’t supposed to work and it did. So all of this stuff, it’s you learn by doing. You learn by throwing yourself into really uncomfortable situations and just saying, “Fuck it, let’s just figure it out.” So, that’s kind of led me from thing to thing and it hasn’t failed me yet.

Maurice Cherry:
Now you founded a studio back then, Last Step Studios. And based on what I’ve heard, your current studio evolved out of that over the course of a weekend. How did that happen?

Andrรฉ Elijah:
Yeah, I’ve had multiple studios. I guess, multiple studios under different names. And I keep on using up all the cool names. That’s why it’s Andre Elijah Immersive now because I just can’t come up with any more cool names that should be the name of a company. So in that company, I founded it with another student from Ryerson and we wanted to make video games. And on day one we realized, oh, crap, video games are very expensive to make, very expensive. And we don’t have money because we’re broke students. And so we pivoted immediately to doing architectural visualization work using real time engines. And so it was initially Unreal Engine.

Andrรฉ Elijah:
The work that we were creating in Unreal, it looked cool, it was realistic looking, and we could change material on couches and on walls and stuff. And that impressed some people, but they ultimately came to us for more traditional rendering work or dollhouse renderings and some static renderings, that sort of thing, because game engines was so new to the real estate market. It didn’t really get a lot of pickup. Ultimately, I think we wanted to do different things.

Andrรฉ Elijah:
I saw the demo of the HoloLens. I think it was at E3 where they showed off the Minecraft demo in AR. And I thought that was really kind of awe inspiring. And I wanted to try my hand at making something like that. I didn’t have the computers to do it. I didn’t have the know how to do it. I just wanted to do it. And at the same time, the Oculus Kickstarter had popped off and VR was trying to find its footing with Palmer at the helm. And there was something new and sexy and crazy about it that I really wanted to be part of. And it just reminded me of the same energy of so many other things that I chased over the years, whether it was doing the post production stuff in Final Cut or I was getting hands on time with the RED.

Andrรฉ Elijah:
It was just kind of new and unexplored and I wanted in. And I saw it. I saw it pretty clearly in my head what it could be. And I just figured I had a chance. So, literally two founders kind of going in different directions and we dissolved the company over a weekend. And by Monday my new company was spun up and I started trying to land that kind of work. And so tried to figure out ways to differentiate myself from everyone else. And I didn’t really know what to do. And I had never 3D modeled in my life. I was the engine guy, my old co-founder was the modeler.

Andrรฉ Elijah:
And I figured, you know what, if I’m going to do anything, I’m just going to go build Drake’s house and see what happens. And so I learned to 3D model and I built out Drake’s house, which I think was I don’t remember now. I think it’s 25,000 square feet or something ridiculous like that, his new house. The floor plans have leaked on the BBC. And so I had the floor plans and I built it out. I made a website for it, sent it out to a couple places, a couple media outlets. It wasn’t anything… I didn’t do a full court press for it or anything.

Andrรฉ Elijah:
And all of a sudden everyone picked up this goddamn house and there were stories everywhere. Teen Vogue picked it up and the Verge or Polygon picked it up, everyone. And I got millions of views in record time. And everyone started hitting me up, platforms and technology companies and other brands. And they’re like, “What are you going to do with this thing? Can you do product placement in this house? Can we roll it out to our platform?” Et cetera. And it took on a life of its own for a while there, trying to figure out what it could be.

Andrรฉ Elijah:
And that kind of gave me the legitimacy in a weird way. It was a horrible project technically. My computers were really weak, so I couldn’t render shadows properly. Couldn’t render post processing. My processors were too weak so I couldn’t even bake the shadows. It was God awful. But again, you have a big name, like Drake, who he’s huge now, but he was big then. You take his name and then you add on something crazy like VR and all of a sudden that’s the perfect combination there for some headlines.

Andrรฉ Elijah:
And so from there, I got a bunch of companies and agencies reaching out to me to do some work and then created the first new home sales suite in real estate for Canada off the back of that. And it actually happened to be for Drake’s agency, the agency that represented him for a bunch of stuff and worked with him for a bunch of stuff. They hit me up to do the first new home sales suite in Canada using VR. And so we rolled that out and prospective home buyers actually went into VR in the sales office and checked out their future homes. And so we rolled those out. And I did some stuff out of Miami. And then all of a sudden I’m doing VR for real estate. The thing that I was intending to do with my old co-founder I’m now doing on my own. And from there other companies started reaching, startups started reaching out to me saying, “Can you prototype ideas of ours? Because we don’t have the talent in house.” So, that was a stepping stone.

Andrรฉ Elijah:
And then suddenly bigger companies are more amenable to me working on their stuff or they’re reaching out. Pretty gradual growth until a couple years ago. Epic Games gave me a MegaGrant for an educational project that I’ve been working on called Innocence in the Fire. And that was the first major co-sign that I ever got. And they were really great. And so as soon as I announced, “Hey guys, I got an Epic MegaGrant.” Bam, life went into overdrive and Snap took me in and has been really supportive. And they keep on shining a light on me with different profiles and different features at their conferences and stuff. And then now I’m working with Meta. I’m working with some other companies. So, it’s been, the last couple years have kind of everything’s gone into overdrive, which I really love and appreciate. But yeah, it took a minute and some craftiness to get in position for that in the first place.

Maurice Cherry:
It sounds like things really kind of snowballed after that. I think it was Drizzy Manor, that was what you called it, right?

Andrรฉ Elijah:
Yep, exactly. Yeah.

Maurice Cherry:
Things kind of just snowballed after that. And now you’re also on the AR, VR program advisory board at Vancouver Film School. How has that experience been for you in a way entering back into education? Although not as a student this time, of course.

Andrรฉ Elijah:
Here, we’ve got a school that has some really amazing graduates. We’ve got Neill Blomkamp went there. End of story, Neill Blomkamp, it’s done, it’s a lock. We’ve got this really amazing traditional film school that wants to explore new media and a new platform. And they’ve really crafted amazing programs and talent to foster that growth. So, initially there was a buddy of mine that was teaching there. He had me just give a guest lecture. The students were really into it. They asked really great questions. And I was honestly impressed because I think certainly myself and my peers weren’t solid students like they were when we were younger. Just talking to the staff and the program coordinator, I was like, “Wow, this is legit. And let’s figure it out.” They just kept on calling me back to give talks.

Andrรฉ Elijah:
And for the project that ended up getting the Epic MegaGrant, we actually used some of the students for their thesis project. We let them build a prototype of the game. The work was really great. And so just in conversations of how do you teach the next wave of people how to get into the space and teach them to prepare for the future. That just kind of became the onboarding to bring me in as advisor for the program. And it’s been great. They take our ideas seriously. The students that they have are amazing.

Andrรฉ Elijah:
The talent they have teaching, they’re all practicing professionals. It’s not those who can’t teach. It’s like that’s not the situation here. They’re all professionals in the space. They’re all people I work with in the space doing really dope shit. And so the students are really lucky. I wish all these teachers were at Ryerson when I was there because maybe I’d take something from it. But no, it’s been a really great experience working with the school and seeing the impact that it’s had on these students and seeing where they land after they graduate has been really dope.

Maurice Cherry:
Now you’ve been quoted as saying that your biggest goal for the future is to set the standard for interactive and immersive education. Where does the passion for that goal come from?

Andrรฉ Elijah:
I went to private school when I was a kid and the best we had were VHS’s and DVDs that were horribly boring. And I think that if you’re paying that much in tuition, maybe there should be a better learning experience there. And I think with the accessibility of the Meta Quest or Snap on your phone, the level of access to content has never been more amazing and higher. And I think that if we, instead of doing shooty, shooty games all the time, we tried to engage people in new concepts and ideas and reinforce learnings, I think we’d be further along. So, I just think ultimately that if we were to use all these skills to build something dope, maybe the future has a chance, particularly around climate education.

Andrรฉ Elijah:
We keep on putting people into videos of this is a polar bear dying or this is the world on fire and it hasn’t really made enough of an impact. You just kind of see the trajectory that the world is on. It’s not great. So, I think that if we were to engage people more and actually show them the effects of their actions in a digital environment or in a simulation, that maybe it’ll hit different. The study’s have proven that if you experience things in VR, your retention is way higher. You understand concepts way more clearly in VR. And I think that if we were to use that for some good, maybe the world would be on a better path. So, that’s just one of my weird altruistic things. But I’m hoping that by making these games that are mainstream and onboard more users and get more people there, there’s a viable path to creating really dope immersive content for education. And then maybe we can turn this world around in a decade from now. That’s the hope anyway.

Maurice Cherry:
Now your career to date, as you’ve described it just in this interview, has been extremely prolific. Who are some of the people that have really helped you out over the years, whether there’s been mentors, peers, anyone?

Andrรฉ Elijah:
Everyone, man. I think this whole industry. I would say the immersive industry is more open and friendly and awesome than any other industry I’ve been part of. I think at the heart of it, we’re all a bunch of misfits trying to find our way and trying to lock in and create the future that we all want. And so it’s been ultimately way more collaborative than any other industry I’ve been part of. So, it doesn’t really matter if it’s a major executive at a company that’s doing immersive stuff or it’s a lowly developer that specializes in some weird thing. The whole industry has been really collaborative and really cool. And there’s you basically check your ego at the door. So, to single anyone out would be kind of weird because I’ve literally gone up to the top execs at Meta, formerly Facebook, and been like, “Hey, I really want a meeting with so and so.” And then they send a message and the next day I get a meeting with that person.

Andrรฉ Elijah:
It’s just one of these things. I think VR and AR, I don’t think anyone that’s in it, really in it isn’t a geek. I think we all identify with each other in really profound ways. And so there’s a level of humility involved in the industry that’s been really great. You see inside of industry Slacks and Discord groups and everything. We’re all sharing information. We’re all sharing learnings. We’re all helping refine each other’s pitches and play testing each other’s games and applications. And as much as it’s Andre Elijah Immersive, there’s a lot of people on my team and there’s a lot of people not on my team that have helped out and helped to get us where we are now. So, it’s really one of those things, it takes a village to raise a kid. So, I think we’re no different

Maurice Cherry:
If there’s somebody that’s out there that’s been listening to this and they want to follow in your footsteps, whether it’s I would imagine just getting into this world of AR and VR, what advice would you give them?

Andrรฉ Elijah:
I would say just do it. I don’t want to sound flippant with that, but this is one of those industries where it doesn’t take a whole lot to be able to get in and start building. When I worked in film years ago, you needed more than a Handycam to have a good looking image. You needed more than just iMovie to have a really solid edit and final delivery. You need the color correcting and all that sort of stuff. And so you have all the software and hardware considerations and all that. With AR and VR, you need a not so powerful computer and a $300 headset and you’re off to the races. Game engines are free. Unity and Unreal are free. They have lots of example projects and tutorials online that you can follow to find your footing and start building, but you don’t need a powerful computer because these headsets are all running mobile parts.

Andrรฉ Elijah:
So, you’re not pushing for photorealism for these projects. So I think for under a grand ultimately you can be set up and you can start building. And so I think that removes a lot of the barriers and a lot of the excuses as to why you can’t get into it. So, I would say literally just Google some of your favorite games and how to rebuild some of those mechanics. There’s literally YouTube channels that just show you in Unreal or in Unity how to build mechanics from games that we all play and like. Learning about the interaction systems and how to set up a project and how to compile. This is all stuff that’s available at your fingertips. So I think more than ever in this industry you want to do it. You can just go ahead and do it. You don’t need to ask for permission. There’s no one gate keeping any crazy hardware or software. You can literally just start.

Maurice Cherry:
What do you think you would’ve went into if you didn’t get into this field?

Andrรฉ Elijah:
I asked myself that a lot. For a while I wanted to be an entertainment and intellectual property lawyer. And for a while I wanted to be a robotics engineer. And for a while I also wanted to be a professional jazz trumpet player. I played trumpet for a number of years.

Maurice Cherry:
Nice.

Andrรฉ Elijah:
It was going to be one of those three things.

Maurice Cherry:
Nice. So given how fast all of this is progressing, the technology and everything, where do you see yourself in the next five years? What do you want to be doing?

Andrรฉ Elijah:
I’m going to be shipping a number of games in the next two to three years and then probably go investor. My team members know that I can maintain this pace for a couple more years. They’re all young. They got a lot longer to go and I want to be the first check in on their companies when they go ahead and do their own thing. And I tell them all the time, “I need you guys to bang out these games on these projects and we’re going to do them together. And you’re going to have them to your name and it’s going to be great. And then you’re going to go out and you’re going to do your own thing and you’re going to stomp all over me and it’ll be fun. I just want to be the one to fund you.” So, I really want to be the ones that open some doors for them once they’re done with my stuff and just help the next generation I think.

Andrรฉ Elijah:
I think there’s been this whole thing since early web days, and then you saw the shift to the app store and everything and all these tech companies, there’s a certain progression. And you need to go get your Tech Crunch articles and your press and go get your venture capital and all this sort of stuff. And I think there’s other ways to do that. I think if you’re really good at shipping products and projects that connect with people, there’s a different way forward. And so I just want to impart my wisdom on these people and I know a lot of people and look at my rejected section, I know a lot of people. So if there’s a way for me to open some doors and connect some dots for folks, then I think that’s the position I want to be in a couple years. And not necessarily shipping a project for a brand every month, month and a half and deal with these crazy ass hours. I’m getting old.

Maurice Cherry:
And you got kids!

Andrรฉ Elijah:
And I got kids! I got to watch them grow up and do after school activities with them when they’re older and stuff. So yeah.

Maurice Cherry:
Well just to wrap things up here, where can our audience find out more information about you and your work and everything online?

Andrรฉ Elijah:
Yeah. My website is www.andreelijah.com. And my Twitter is @andreelijah. So if you want some industry hot takes, that’s probably the place to go. And then yeah, my website, that’s where the portfolio lies. And if you want to know the work that we’ve done or the stuff we pitched and rejected section, it’s all there.

Maurice Cherry:
Sounds good. Well, Andre Elijah, I want to thank you so much for coming on the show. Just hearing this, I don’t know, almost this whirlwind of activity that you’ve got going on, not just with what you’re doing now with the studio, but what you plan to do in the future and really how you’ve had this passion to do this for such a long time. I think it really points to the fact that while these technologies, VR for instance, have taken a long time to get off the ground, there’s been this constant steady push by people like you to really push things into the, not just the mainstream, but to the next level to create experiences that in the future we’ll be talking about for years and years to come. So, thank you so much for coming on the show. I appreciate it.

Andrรฉ Elijah:
I appreciate you, dude. Thanks for having me. It was a lot of fun.

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Raven L. Veal, PhD

How do you define yourself? It’s a question a lot of us will wrestle with at some point in life, and according to Raven L. Veal, PhD, understanding the answer to this is a critical part of design. She speaks from experience, too — as both a design lecturer and a strategic design lead, she definitely did not get to this level of success without understanding her truth at a deep level.

We started off with a brief introduction about her work at Citi Ventures, and then explored her lecture work at the University of Texas and what she learns from her students. Raven also talked about her mom as her source of creative inspiration, and shared her thoughts on design research, future tech, the role of art, moral imagination, and spirituality in designing technology. Trailblazers like Raven definitely let me know that we’re in good hands for the future!

Transcript

Full Transcript

Maurice Cherry:
All right. So tell us who you are and what you do.

Raven L. Veal, PhD:
Hi, my name is Raven Veal. I’m based in Austin, Texas, and I am a strategic design lead at Citi Ventures. I am also a lecturer at the University of Texas School of Design and Creative Technologies where I teach for the Masters in Arts and Design for Health program.

Maurice Cherry:
How has 2022 been going for you so far?

Raven L. Veal, PhD:
Oh my gosh, 2022 has just been an influx of emotions. It’s been exciting. It’s been exhausting at times. It’s been a learning experience for me as far as really just wanting to dive into rest and what that looks like, especially when I’ve been so accustomed to a very fast paced hustle, grind culture context.

Raven L. Veal, PhD:
One of my favorite inspirations is Trisha Huey and her Nap Ministry where she says, “Justice looks like a space to rest.” And so I’ve been trying to practice that and lean into that a little bit more. But overall I think 2022 has taught me a lot of important things about myself and others.

Maurice Cherry:
Diving into rest right now sounds so good. I guess, because I’m recording this at the end of a long work day, I’m like, “Oh, diving into rest is… ” I love what they’re doing with the Nap Initiative. I think especially over these past few years, it’s become something that so many people have empathized with over the pandemic.

Raven L. Veal, PhD:
Exactly. A 100%. I love and just honor and respect the work that she’s doing.

Maurice Cherry:
Overall, you mentioned this hustle grind culture, how have you been managing yourself through the pandemic?

Raven L. Veal, PhD:
Yeah, so I think one practical thing that I’ve been trying to do is to schedule for myself moments of joy throughout the day. So I will typically try to block off the first half of my day, it is a privilege I’m able to do this, just for heads downtime. And then I’ll dedicate the latter part of my day to meetings.

Raven L. Veal, PhD:
But even in between, I’ll schedule, maybe 30 minutes or so for a dance break or I’m a woman of faith. So I’ll set aside some time to just pray or to kind of read the Psalms or just do something that is just, or walk my dog, go outside, get away from the screen, but just really try to schedule those pockets of joy and rest throughout my day. Literally, in my calendar, on my to-do list and make it a priority for me.

Maurice Cherry:
I’m the same way. I’ll tell people if it’s not on my calendar, I’m not doing it. I schedule all the time. I’ll do focus time in the morning. I’ll schedule some time after work, if I have it, and I usually try to make it.

Maurice Cherry:
So I have at least one day, and it’s usually Friday, where after 4:00 PM do not disturb is on, don’t call me, don’t talk, that’s my time. You can talk to me on Saturday, but anything after 4:00 PM on Friday, it’s a wrap.

Raven L. Veal, PhD:
Exactly. And claiming just that time for yourself establishing that boundary. So healthy. Yes. Yeah. A 100%

Maurice Cherry:
Now I want to talk about your work at Citi Ventures. I know we can’t kind of go too much into it, but you mentioned you’re a strategic design lead there. Can you talk about what strategic design actually is? What is that?

Raven L. Veal, PhD:
Yeah. So there are a lot of names for this. I was actually talking to a colleague about this. So strategic design, you also hear business or venture design. Some people say design strategy, but essentially it’s the skill of addressing systemic challenges with innovative approaches aligned across several dimensions.

Raven L. Veal, PhD:
So you’ll have business viability. That’s the question of, do we have a distinctive sustainable business strategy? You have user desirability, are we adequately addressing the core need of the community? Technical feasibility, so is the proposed solution possible to create and bring to life? And then I like to add a fourth dimension, which is ethical impact. So how well does this approach optimize good and minimize harm and not just on an individual level, but also a societal and environmental level as well?

Raven L. Veal, PhD:
So the core of actually what I do is research driven, but it’s more so generative and strategic design in the sense that you have to have a really critical and forward thinking eye to provide direction for the team that brings all of those pieces together.

Maurice Cherry:
What would you say just a typical day looks like for you?

Raven L. Veal, PhD:
Yeah, so a typical day at Citi Ventures, it varies a bit, so I may actually be conducting research speaking with stakeholders and one on one interviews. Right now we’re running a diary study on one of our projects. So that may look like making sure that the participants of that specific research study are engaged, analysis, playing back our research findings in creative and engaging ways.

Raven L. Veal, PhD:
We also have, I may be participating in a team meeting that day. I’m a part of two teams. So the Racial Equity Design and Data Initiative, and we have syncs where we come together, discuss what we’re working on, and kind of what the next steps are.

Raven L. Veal, PhD:
And then also I’m a part of the UX Research Team, as well, and we have different meetings where we touch base on methodology. We talk about what’s going on from a current event perspective as it relates to research. And so all of that runs the gamut of a week and I may even touch multiple components of that within a given day.

Maurice Cherry:
It sounds pretty busy, like a lot of research, a lot of meetings, but I guess with something called Citi Ventures it sounds like it is pretty kind of futuristic and forward thinking. So that makes sense.

Raven L. Veal, PhD:
It’s a lot of work, but it’s a lot of fun and I will just shout out to the team because there is an element of flexibility to the day that I feel like is necessary for this type of work. But that also makes it pretty enriching and eliminates some of the burnt outness that you might get from having so many things to do.

Maurice Cherry:
Yeah. Now outside of that work, you mentioned you’re also a lecturer at the University of Texas at Austin for their School of Design and Creative Technologies. How did you first get started there?

Raven L. Veal, PhD:
I first got started last year, actually. The courses that I teach are field work and design. So I taught that in the fall really kind of exploring ethnographic methods of research and design. And then this semester I taught storytelling for presentations. So the context of presenting your work in a meaningful way and you know what?

Raven L. Veal, PhD:
I just have a passion for empowering the next generation of designers and researchers in this space. And it’s actually in the program that I teach for is specifically design and health. And my entire background is in healthcare, public health, psychology, behavioral science. And I think that design has a very powerful place in that industry and all of the students remarkable.

Raven L. Veal, PhD:
I teach both medical students. So it’s Dell Medical students and also current students in that program. But to circle back and answer your question. So I got involved in it last year, just as a way for me to kind of give back in that specific way and inspire aspiring designers.

Maurice Cherry:
Yeah. Design and health is a really big field. I think we look at technology, things like wearables and stuff like that, but really the whole healthcare experience, I would say over the past, I don’t know, maybe 10 or 15 years has really been transformed by design, whether it’s actually designing different apps and programs for people to access services or even just making different interfaces and forms and things easier for people to understand.

Maurice Cherry:
I don’t know if people really kind of think about just how much design plays into health like that?

Raven L. Veal, PhD:
It really is. And healthcare itself is such a relational industry. And I think that in the past, and sometimes currently now, there’s an over emphasis on the emerging technologies and technology in the space, but everything is to the end of how do we, I guess, uplift and optimize the relationships between patients and caregivers, between patients and providers, between providers and payers, it’s very relational oriented.

Raven L. Veal, PhD:
And so it’s really interesting and intriguing, the role of design, in building experiences and technologies to support the optimization of those relationships.

Maurice Cherry:
Yeah. I’d also say even to kind of build trust. If we just think about over the past few years with this pandemic, so much of whether it’s forms or commercials or any sort of advertisements or things that talk about prevention, washing your hands, wearing masks, et cetera, like that, design has really played a very interesting part in, I think, how information has been spread about COVID.

Raven L. Veal, PhD:
I completely agree. And that word comes up a lot, trust, especially kind of with the history of certain communities, our community in this space. I use a term like progressive trust, right? You’re not going to be able to get a 100% of trust back immediately, especially if there have been certain groups that have been wronged in the past, but how can you slowly rebuild that? By being reliable, by being consistent, by being transparent about in the design of the experiences that you’re delivering.

Raven L. Veal, PhD:
So yes, love that word, trust. And I think it’s something that is very pervasive in the industry right now.

Maurice Cherry:
How has it been just kind of teaching during the pandemic?

Raven L. Veal, PhD:
You know what? It’s been interesting. Okay. So in the fall, my course was completely virtual and I think that has its pros and cons. So I guess the pros are it’s immediately accessible. You can essentially roll out bed and like join a Zoom call and be in the class, but there’s no replacement for that kind of in person interaction, especially when I was teaching field work and design that there was still that in person component, right?

Raven L. Veal, PhD:
When you’re doing ethnography, you can do it. There’s such a thing as digital ethnography of course, but really kind of immersing yourselves in the world and environments of those that you’re trying to serve, you have to do that in person.

Raven L. Veal, PhD:
So I would say it was a welcome challenge, again, with both his pros and cons this year, it’s been a little more kind of relaxed in the sense that we’ve been able to meet in person. So yeah, I’ve experienced a gamut of emotions, kind of teaching in both modalities.

Maurice Cherry:
You’re teaching in Texas in the South, I’m here in Georgia, in Atlanta.

Raven L. Veal, PhD:
It is, especially since there aren’t necessarily any, I guess, widespread restrictions or you have to do this, you have to do that. So it’s really kind of up to the professor, or at least in my experience, it has been in terms of what kind of rules or regulations will implement.

Raven L. Veal, PhD:
I tend to err on the side of caution. So when we were meeting in person last fall, I encouraged the use of mask and that we’re safely distanced when we did meet in person. So yeah. I mean, it’s definitely been a challenge in that regard.

Maurice Cherry:
Yeah. What do you learn from the students there? What do they teach you?

Raven L. Veal, PhD:
Ooh, I think they teach me just the need for more tangible and practical modalities of learning, specifically as it relates to design, I’m a professor, well, adjunct professor of practice. So I’m still in industry and then also teaching as well. And when you are kind of in a “lab based setting,” it can err on the side of theory.

Raven L. Veal, PhD:
And I think the students continuously remind me in their kind of engagements and interactions as they’re actively seeking jobs in industry, or as they’re actively engaging patients as in their residencies or what have you that there’s a need for just very tactical practical education.

Raven L. Veal, PhD:
Not just theory, but how do we apply this to kind of what we’re doing? How do we apply this to where it is that we’re trying to go? I think that’s one thing that I’ve learned from them. Also too, that there’s just a diversity of thought and then a diversity of learning styles, not everyone learns the same way.

Raven L. Veal, PhD:
And I think it’s been really interesting to explore creative ways to engage people, how to make design education accessible to different types of learners. As you can imagine, when we’re on Zoom, making sure that you have the closed captioning on, but then how do you engage people who may be easily distracted in that type of setting or environment? So I think that’s the second thing that I’ve learned from the students too.

Maurice Cherry:
Hmm. I want to get more into your background, including this new initiative that you’re working on now, but I want to switch gears here a little bit. I want to talk about just kind of your origin story. Where did you grow up?

Raven L. Veal, PhD:
Yeah, so I grew up, I’m a native Texan, so I grew up in Fort Worth, Funky Town, home of the stockyards, but they coming up. I grew up there. My mom actually, she, oh, I love her so much. She’s my creative inspiration. She had me when she was 16 years old. She did an amazing job even in that context. But yeah, she was kind of my introduction to all things creative.

Raven L. Veal, PhD:
She’s an amazing artist. She can draw, she can sing, even though she doesn’t do it publicly or anything like that. But yeah, that’s kind of where I grew up. My neighborhood, Stop Six, in Fort Worth, Texas down the street from Dunbar High School. I personally went to Arlington Heights High School. It’s kind of weird. It’s Arlington Heights, but it technically is in Fort Worth, not in Arlington, but yeah, I grew up with myself. It was my little brother and sister. There’s like an 11 year gap there, but yeah, that’s where I grew up and a little bit about my context.

Maurice Cherry:
Well, with your mom being a creative, I’d imagine you were probably exposed to a lot of design and art and everything early on, right?

Raven L. Veal, PhD:
Yeah. Definitely a lot of art and musically too. So one thing that people may not know is that I used to rap back in the day.

Maurice Cherry:
Okay.

Raven L. Veal, PhD:
I had a whole bunch of different, don’t ask me to rap, but I used to put together different girl groups. So in high school we had a group called UGQ, so Underground Queens, and if you’re from Houston, UGK, Underground Kings, so it was a ode to them.

Maurice Cherry:
Nice.

Raven L. Veal, PhD:
But yeah, my mom, she was young, right? So we were listening to rap music together. We were listening to Lil Kim together just different creative outlets like that. She taught me how to draw. So I would draw with her and my brother and sister are amazing artists, they’re better than me. They’re amazing artists as well.

Raven L. Veal, PhD:
So yeah, I was always in a very creative space. I have a group of cousins and every year we had what’s called Cousin Camp. So we go down to my aunt’s house, my Aunt Ricky’s house in Pearland, Texas and I would be the cousin that’s putting everyone together to do something fun.

Raven L. Veal, PhD:
Like, “Okay, hey guys, let’s make a play and let’s act it out.” Or, “Hey, let’s create a family award show and let’s act it out.” Or, “Let’s create a song.” We actually did a remake of Tupac song, what is it called? When he’s like, “All I need in this life of sin, is me and my girlfriend.”

Maurice Cherry:
Me and my girlfriend, yeah.

Raven L. Veal, PhD:
We remade that one to like, “All we need in this life of sin, is me and my cousins. So I’m the person in the family like, “Okay, Raven’s always going to kind of get all the cousins and then people together to do something creative.” And I think a lot of that came from my mom and just her just creativity in general. I was really up under her and yeah, just absorbing and observing all that in her.

Maurice Cherry:
That sounds like a lot of fun and growing up around a bunch of cousins and everything like that. That sounds fun.

Raven L. Veal, PhD:
Yeah. Yeah.

Maurice Cherry:
Now, you’re growing up, you’re kind of exposed to all of this stuff. You end up going to Texas A&M< University, starting out in undergrad, you majored in psychology and for your master's, you kind of focused on public health. How was your experience there at Texas A&M? Raven L. Veal, PhD:
Yeah. So A&M was an experience. I did want to be, actually become a psychiatrist until I was like, “Oh, I don’t really want to go to medical school or go down this route.” But yeah, it was pretty engaging. I met a lot of friends there, actually met my husband there. He majored in engineering and we met our junior year.

Raven L. Veal, PhD:
I think the last year or so I took a course in nutrition, I think, it was an elective and my professor, Dr. Joanne Luton, rest in peace. She actually introduced me to the field of public health. And she was like, “Hey, have you ever considered dressing people? Not just on an individual level, but on a population based level.” And that really intrigued me. And so she was very instrumental in me applying to my master’s program in public health.

Raven L. Veal, PhD:
She gave me a full ride, essentially Alan Foundation Fellowship. And yeah, during that time too, I got a certificate in Health Systems and Design as a part of the College of Architecture at A&M. And that was also me trying to tap into my creative side and really understand and explore, how can I use creativity in this space to not just affect people on an individual level, but on a larger kind of population based level?

Raven L. Veal, PhD:
And so that was pretty interesting trying to understand how the design of architecture and space of hospitals, of wellness centers, how that influences health in that way. So I would say overall, my time at A&M was pretty pleasant.

Maurice Cherry:
I mean, it sounds like you were kind of early to the game with kind of bringing that knowledge of merging design and health in this way. So it wasn’t something that, I don’t know, was that kind of the spark for what you’re doing now?

Raven L. Veal, PhD:
I think so. I can’t run from who I am, right? So I’m a creative at heart and I’ve always been trying to, I call it the art of the pivot, how do I, at the same time, support myself and do something that I feel like will make money and keep me afloat, but then it’s also authentic to me?

Raven L. Veal, PhD:
And so I’ve always been on this quest to try to merge both sides of my brain. How do I integrate the creative part of who I am into this space that maybe is not traditionally seen as creative?

Raven L. Veal, PhD:
I don’t know when people think about, or here public health, I don’t think people think creative, I don’t know. But yeah, always trying to, maybe it did start there as far as me trying to merge those worlds.

Maurice Cherry:
Hmm. Now, after A&M you did research work at the University of Texas Health Science Center at Houston for a little over two years. Tell me about your research work there?

Raven L. Veal, PhD:
Yeah. So University of Texas Health Science Center. So that was when I did my PhD program and that kind of funneled up into my dissertation in which I was trying to use data driven technologies in that sense, like smartphone technology to assess mental health, specifically among college students.

Raven L. Veal, PhD:
So obviously, unfortunately, depression is very common among college students. And so I was trying to explore, are there ways of both actively and passively trying to identify for that before it’s too late? And so that’s really what my research work was about. Trying to understand how to leverage some of the geospatial technology in your phone, so you flip it on and it can locate you.

Raven L. Veal, PhD:
But there are ways to kind of use some of that data kind of combined with other forms of data to assess whether or not your behaviors are peculiar, for lack of a better term, to alert or notify other people that you may be in trouble or there may be a need.

Raven L. Veal, PhD:
And also part of that was trying to prototype a potential mobile application that could deliver that type of service as well. And so that’s, I think I have my dissertation linked on my website if anyone’s interested. I wouldn’t imagine, but yeah, that pretty much kind of summarizes some of the research work that I did there.

Maurice Cherry:
Hmm. And so you’re kind of working with tech and design also while you’re doing this research work, it kind of sounds like this was maybe a bit of a breakthrough moment in a way?

Raven L. Veal, PhD:
Absolutely. I do want to kind of shout out one of my main advisors, Dr. Ross Shegog, and he actually was doing some work on usability research work for a specific technology, and I’d never heard of that before. I never heard of being able to do research in that space. And that’s one of the things that inspired the topic for my dissertation. And so he was pretty instrumental in opening up that world.

Raven L. Veal, PhD:
Like, “Hey, there are these emerging technologies that are starting to be used in this space.” Specifically the healthcare industry, how do we ensure that they are safe and effective and impactful for end users? And that really inspired me, and intrigued me, especially as I saw a lot of these emerging trends with tech happening in healthcare.

Raven L. Veal, PhD:
So I would say that definitely served as a breakthrough in helping me to pivot my work and my intention from academia into industry.

Maurice Cherry:
I’m curious, what do you think about this new class of wearables that are out here as it relates to healthcare or public health? Of course you have things like Apple Watches, but I’ve seen sensory rings, I’ve seen sunglasses, I’ve seen pendants. What are your thoughts on this kind of new class of health tech wearables?

Raven L. Veal, PhD:
There’s a lot of conversation around wearables, especially as it relates to engagement, how often people are actually using them, the actual design of them that when you kind of get into the wearables or getting into the fashion space. So being able to design them in such a way that people want to wear them on a consistent basis, so you can get that consistent data. And then also, yeah, the quality of the data itself and what you’re using for.

Raven L. Veal, PhD:
There’s a lot of talk and exploration around data transparency and data ownership, consumers being able to own the data that are being used, not just to provide services to you individually, but are typically aggregated in data to inform other things. But we may not always hear about that. It’s called data capitalism. And there’s a lot of research around that just in terms of the ethics of that.

Raven L. Veal, PhD:
But yeah, there’s a lot, you just let me know how deep to go, but I think in general it can be useful. I think about, my grandparents, again, rest in peace, and how there could be utility in that sense, especially as a caregiver and you want to make sure that they’re okay.

Raven L. Veal, PhD:
I can see just from a preventive standpoint, I think Apple Watch is kind of working on things that can prevent certain things from happening, heart attacks or things like that. So I think there’s a lot of utility there. I would just be mindful again, of both the accessibility and then the ethics around the design, and transparency of what you’re doing.

Maurice Cherry:
Yeah. That makes a lot of sense. I think about my mom, I think probably still wears her Fitbit, even though I don’t know if Fitbit is still in now with Apple Watch? I would imagine it probably is, but I think it’s interesting because now we’re sort of approaching this space where you have these types of wearables across generations, right?

Maurice Cherry:
I think it was one thing when they first came out with things like Fitbit, et cetera, or pedometers, for example, that were pretty high tech, but low tech compared to what we would see out of the Apple Watch that can detect your heartbeat or see if you had a fall or something like that.

Maurice Cherry:
Something that I also think about with this as it relates to kind of health tech are kind of, I guess, I don’t know, I guess end cases. And when I say end cases, I’m thinking what happens if you’re using a wearable from a company that has your health data, and then the company goes under? Where does your health data go? Does it just vanish into the ether?

Maurice Cherry:
I’m thinking of like the internet of things and how sometimes I just heard about this company Insteon that used to do a bunch of smart bulbs and things like that. And then the company went under and now people are just kind of stuck with this hardware that they can’t update that no longer works. It’s just obsolescence due to bankruptcy.

Raven L. Veal, PhD:
Oh, wow. Yeah.

Maurice Cherry:
I don’t know. I’m just curious about that. What the ethics are behind that sort of stuff. I don’t know if that’s something that is kind of part of what you think about when it comes to design and health?

Raven L. Veal, PhD:
Yeah. I think that data ownership is a really huge thing. I even think about companies, it’s not necessarily a wearable, but just 23andMe where you’re…

Maurice Cherry:
Oh, yeah.

Raven L. Veal, PhD:
… Giving your genetic data and information. And then they’re turning around using it in clinical trials and oftentimes be, well, most of the times, being compensated for that, but then you don’t either see or know that’s even happening.

Raven L. Veal, PhD:
And so I think that there’s a lot of both conversation and action around, how do we, again, kind of empower, data empowerment, how do we both make these kind of privacy and confidentiality agreements terms and conditions, more salient for people? So they’re not just checking a box and they know what’s actually going on with their data.

Raven L. Veal, PhD:
And then how do we follow up and enforce, like you said, what happens if the company goes over? What happens to the data that should be clearly outlined and then communicated back to the consumer. People should be clearly able to opt out if they do not want their data used in that context for, or to opt in, but it should be very clear.

Raven L. Veal, PhD:
And transparency is a really, really huge thing. I think we haven’t had that, especially in this industry in the past, healthcare itself is very paternalistic. And so I think that, I’m hopeful and optimistic, that’s currently changing and I do see efforts in ways that’s changing too.

Maurice Cherry:
Now you’ve held down a lot of other research jobs and fellowships. I want to talk about your work that you did at IBM as a design researcher. I first heard you speak during last year’s State of Black Design. Talk to me about that?

Raven L. Veal, PhD:
Yeah, so I love my IBM family. When I was there I mainly worked on the clinical development side, so leading and conducting research to produce insights for that. I also, during my time there, and this is what I spoke about at the State of Black Design conference, but the IBM Racial Equity and Design Initiative. And so while I was there, just worked with an amazing group of talented people, including Nigel Prentice, and a bunch of others, I don’t want to go run the list of the gamut, but they know who they are.

Raven L. Veal, PhD:
And yeah, just had the privilege of being able to help to lead the development and publication of a leadership guide for design managers. And really that’s kind of looking at how do you help cultivate a culture within the organization for Black designers and other designers of color where they not only want to come here, but they want to stay here.

Raven L. Veal, PhD:
And so that’s kind of essentially what that guide tries to lay out and provoke and design managers and leaders who read it. But yeah, my time there was, I’m so grateful. Shout out to Jodi Cutler. I think she’s now at HEB. And also Rob Pierce.

Raven L. Veal, PhD:
I don’t know. I really love my IBM family. I miss them. And I love that they’re continuing the work. My time there was a joy, nothing but good things to say.

Maurice Cherry:
How is your work now as a strategic design lead different from your earlier work as a design researcher?

Raven L. Veal, PhD:
Yes. I think my work now is a lot more generative in the sense that it’s almost before we even have a product or something to create, it’s really more about the problem finding and the problem scoping.

Raven L. Veal, PhD:
Whereas my work at IBM was more so evaluative research. So we have an existing legacy platform or product, how is it currently working? What can we do to improve it? And now it’s like, “Okay, here’s this larger issue, what aspect of the issue are we trying to solve?” So I would say that’s the main difference kind of going from more evaluative design research to more generative research and strategy

Maurice Cherry:
In your opinion, what role does art, spirituality, and the moral imagination play in the design of future technology?

Raven L. Veal, PhD:
On a personal level I believe that the greatest innovations in society kind of stem from internal and cultural transformation. And one of my personal beliefs is that our inner world shapes our outer world.

Raven L. Veal, PhD:
So in other words, who we are as people, our world views, our character, what we define as right and wrong, all of our biases, both good and bad, that influences what we choose to bring into the world. And so, because of that, I think that introspection, or introspective research, is a critical part of design and should be a required part of the process.

Raven L. Veal, PhD:
And this can look like I’m recalling Dr. Lesley-Ann Noel. She has this really amazing exercise to help teams identify their positionality and core elements of their identity. So your race, ethnicity, your socioeconomic status, your marital status, and how that shapes how you work together, both what’s present and the gaps.

Raven L. Veal, PhD:
But in addition to that, I’m also a woman of faith, and I grew up in the church, primarily Baptist, we’re here down South. So my belief in God is a huge part of my identity. And because of that, I strongly believe that design is very spiritual, in the way that you’re taking something intangible and materializing it.

Raven L. Veal, PhD:
So two other things that I’m exploring are the power of art and then moral imagination as it relates to design. Now with art, a lot of designers actually come from the art world, and art itself is so powerful just for expressing who we are and then also who we aspire to be, individually and culturally.

Raven L. Veal, PhD:
And I think we can also learn a lot from artists. I think about how storytelling is such a huge part of design and you have Nigerian novelist, Chinua Achebe. He’s so profound in the way that he tells stories.

Raven L. Veal, PhD:
What if we were to take, not take in an extractive stance, but be inspired by the way that he tells stories and use that when we’re designing? I think about digital ethnography and what we could learn from photographers Gordon Parks, who said, “With the eye sees is its own what the heart can perceive is a very different matter.”

Raven L. Veal, PhD:
So that’s what I think about in terms of art and how we can integrate that into the design process as a way of both understanding who we are and our identities more, and then also being aspirational in who we want to be.

Raven L. Veal, PhD:
And then with moral imagination, I think that in and of itself is just our ability to look beyond profit, to understand what we’re designing affects the values, the beliefs, the behaviors of society. How do we imagine the greatest good. How do we define that good?

Raven L. Veal, PhD:
And so, yeah, I’m really interested in exploring how do we do that? Both applying moral imagination to the process and the way that we design, and then also to the output in what we design.,

Maurice Cherry:
That’s fascinating. Wow. How did you sort of, I guess, work to kind of create all this, is this just like a culmination of your work? You mentioned being a woman of faith, how does this all sort of come together?

Raven L. Veal, PhD:
Oh gosh. Yeah. I think it’s just me trying to be who I am, growing more into who I am and allowing, not compartmentalizing my life, and just trying to be fully me all the time. And so when we talk about inclusion, even when we talk about there’s a lot of conversation just around ethics and the initiative that we’re working on right now is around racial equity. And one thing that I find myself asking a lot is like, “Whose ethics are we talking about?” One and then two, I guess, what would it look like to put love at the center of design?

Raven L. Veal, PhD:
There’s a lot of critique right now around design thinking and human center design. I think a lot of that, for me at least, kind of boils down to this prioritization of profit over real human needs and environmental needs, but what would it look like to really center love in our design process?

Raven L. Veal, PhD:
And a lot of talks about the ethics and equity, to me, it boils down to that and really unpacking what that is and then what that looks like for everyone and everything involved.

Raven L. Veal, PhD:
And yeah, that’s something, it’s a question I’m still exploring. I do not have it all figured out, but it is something that I feel like I’m pulling on more and it’s tugging at me more too.

Maurice Cherry:
Speaking of this kind of pull, you talked about, a little bit earlier, this new initiative that you’re working on and it’s something that’s new, separate from your work at Citi Ventures and separate from your teaching work at the University of Texas. Can you tell us a little bit about it?

Raven L. Veal, PhD:
Yes. So Nexar Creative, so it’s essentially a learning studio for world changing designers, and we’re really trying to reimagine design education by engaging current design professionals across the globe in these virtual arenas and our arenas are shaped around design skills, service design, strategic design, UX Research, many of which are increasingly in demand.

Raven L. Veal, PhD:
And then afterwards, those who complete the program will receive NFT certificate. That’s like a non fungible token that really signifies that you’ve done the work. And so our first arena is around the discipline of strategic design. So in other words, applying design in order to increase an organizations innovative and competitive qualities, especially when you’re thinking about systemic challenges, like a healthcare education, a climate change, and this year’s challenge theme was how might we reimagine maternal care for Black mothers and their families?

Raven L. Veal, PhD:
And for our inaugural cohort, we had nine Black women from across the globe like Tanzania and Nigeria, France, England, United States really kind of both learn a strategic design while trying to tackle and kind of approach this challenge in a very responsible and ethical and a compassionate way.

Raven L. Veal, PhD:
So that’s in a nutshell what we’re trying to do. It’s an eight week fully remote challenge, really trying to reimagine an online course, make it really engaging in that way. And yeah, super excited about it.

Maurice Cherry:
Nice. At this point in your career, how do you define success?

Raven L. Veal, PhD:
Oh, man, I love this question because I’m often revisiting this question. I would say when I was younger, success was very much, “Okay, how much money am I making? Do I have this and that?.” Very material? And I think now I’m trying to measure success by my growth. And then also too, how much I am able to love and serve those around me?

Raven L. Veal, PhD:
One of my favorite scriptures is that perfect love, cast out all fear. And so this year I’m trying to love, it won’t be perfect, but I’m just trying to love and serve as much as I can and be fearless in that, be really bold and fearless in loving people as I learn what love is to people.

Raven L. Veal, PhD:
So for me, that’s what success is, kind of comparing myself to myself last year to this year. Am I growing in love? Am I growing as a person? Am I growing in the way that I’m able to serve other people? So I would say that’s how I’m defining success right now.

Maurice Cherry:
If you could sit down with your teenage self, you could sit down with the Underground Queen herself, what would you want to tell her?

Raven L. Veal, PhD:
Oh my goodness. I would tell her to put out her solo album.

Maurice Cherry:
Okay.

Raven L. Veal, PhD:
That’s the first thing I would say, “Put out the solo album. You got skills.” But secondly, I just, I know this is super corny, but just to really be yourself and I, oh my gosh. Every time I heard people say that I was like, “Ugh, can you give me something else?” But it really is true. I feel like I’m returning, even in the process of success and growth, a lot of that is returning kind of to myself. It’s a lot of unlearning.

Raven L. Veal, PhD:
And so, yeah, I would definitely say like, “Really be true to who you are. Don’t change for anyone or anything.” Well, change is necessary, but don’t change for negative reasons or what have you. Just try to be as authentic to you as you can be.

Maurice Cherry:
And to kind of flip it a bit, for people that are listening, what advice do you want to give them? If they’re listening to your story and they want to follow in your footsteps or they want kind of learn more about strategic design and stuff, what would you tell them?

Raven L. Veal, PhD:
I am super open. If you want to ping me directly, I’m available on LinkedIn. I’m also on ADP list if anyone wants to chat that way. But yeah, also I would say just get a head start by kind of Googling up strategic design and also too, just find ways if you can, in your current work or in volunteer opportunities to integrate yourself or start thinking about those more generative questions, questioning in a productive way, the direction of the products or the experiences or the things that you’re working on. Just as an initial start to understanding that specific discipline.

Maurice Cherry:
Where do you see yourself in the next five years? What do you want the next chapter of your story to be?

Raven L. Veal, PhD:
Ooh, I would love ideally to be, well, one I, with the organization I’m a part of now with Citi Ventures, I’d love to help support the initiative that the Racial Equity Design and Data Initiative for that to really be impactful both to Citi itself, and then also externally.

Raven L. Veal, PhD:
Two, I would love it if I could really take what I’m trying to build with Nexar Creative and impact many different cohorts with my passion and mission to cultivate world changing designers.

Raven L. Veal, PhD:
And then lastly, I’d love to be a mom. I’d love to just start building my own family and really leaning into that building of community around myself. So I would say that’s kind of where I’d see myself in five years.

Maurice Cherry:
All right. Well, just to wrap things up, where can our audience find out more information about you and about your work and everything online?

Raven L. Veal, PhD:
Yeah. So I’d say the easiest thing to do is to go to my website, ravenveal.com and then that should link you to everything else, all my social media, an overview of the projects that I work on, all of that. So hit me up there and would love to chat.

Maurice Cherry:
Sounds good. Well, Raven Veal, I’m going to thank you so, so much for coming on the show. One, I think, for just illustrating the work that you do. I can really tell that you have this kind of innate passion for it. And also with it coming at such an important time, I think just in human history. It’s super important to hear about design researchers and strategic design doing this kind of work.

Maurice Cherry:
But also just showing that this is a path that’s possible for someone to take. You had mentioned kind of before we recorded about people being able to kind of create and sort of recreate themselves. And I think what you’ve shown definitely throughout just telling your story is how you’ve been able to build yourself up to be the expert that you are today.

Maurice Cherry:
So thank you so much for coming on the show. I appreciate it.

Raven L. Veal, PhD:
Thank you. Appreciate it.

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Chip Gross

Atlanta is a city known for many things: the food, the music, the culture. The traffic! But I don’t know if Atlanta’s really ever been seen as a design city like one would see New York or Chicago. That reputation is rapidly changing though, and that’s thanks to Chip Gross. Chip is the managing director for Work & Co’s newest office in Atlanta, and with over 20 years of experience under his belt, he’s helping the city be recognized as a destination for design talent.

We started off talking about his new position, including how it differs from his past roles, as well as the challenges of setting up a new office during a pandemic. Chip also spoke about growing up throughout New England and attending UPenn, starting his career in Chicago, and then moving to Atlanta for grad school. We also talked about Chip’s experiences at IBM, iXL, Brighthouse, and AKQA, and how those prepared him for what he’s doing now. Chip has put in the work and now it’s time for him to take center stage!

Transcript

Full Transcript

Maurice Cherry:
All right. So tell us who you are and what you do.

Chip Gross:
I’m Chip Gross. I’m the Atlanta Managing Director for Work & Co.

Maurice Cherry:
Now, how has 2022 been going for you so far? I know you started off this year … Mentioning Work & Co, you started off with some pretty big news.

Chip Gross:
Right. Yeah. No, it’s been a really dynamic time and really exciting at the same perspective. I mean, starting off in January, I guess I decided to make a bit of a change and join Work & Co as we were making a decision to come into Atlanta and establish a space and a studio here. And from there, the excitement has been palpable. The response has been really positive. I think Atlanta in many ways has been awaiting more opportunities to have a company that focuses on digital product design. So it’s been nothing but good news and hopefully more good news as we roll through more of the year. But it’s been a lot of fun so far.

Maurice Cherry:
Yeah. I was curious when I heard about Work & Co opening an office down here, I mean, I was excited first of all, but then also curious. Why set up a presence here in Atlanta? Because as people may or may not know, it’s headquartered in Brooklyn, but you’ve got offices all over the world. What about Atlanta was significant enough for Work & Co to say we want an office here?

Chip Gross:
Well, I think there’s a few different reasons for us to look at Atlanta as a place that we wanted to put a space or a studio. One of them is … You’ll see from the different places that we’re located, because we’ve got eight offices globally. That includes, like you mentioned, Brooklyn.We’ve got Portland. We announced LA at the same time we announced Atlanta. And then we also have Copenhagen, Belgrade, and we also have Rio and San Paulo. So one of the things that I think is a unifying factor around the places that we put our studios, our offices is we want to be a place where we can find really great talent. And Atlanta’s a place that I think has been underrepresented for a long time in terms of the experienced digital talent that exists here. And having previously been involved in establishing a studio in Atlanta have no doubt that there’s a lot of really great designers and technologists and product managers that have been looking for an opportunity to work for a company like ours.

Chip Gross:
And then in addition, I think one of the other aspects of where we put offices is also in many ways not looking at where we can build collections of clients, but actually where we can also build an amplified culture. So whether it’s Copenhagen or Brooklyn or Portland or LA, in many ways these are centers of culture. And Atlanta is very much in that same perspective. I mean, we literally have a sitcom named after us that’s been getting a lot of people really excited about what Atlanta’s about. I mean, we’re the cradle of the civil rights movement. All the social activism around that. We’ve got this outsized impact on music and media. And all those things we feel like are a really rich kind of collection of advantages that I think are really uniquely Atlanta. And yeah, we have, being in Atlanta, this saying about Atlanta influencing everything, and we really do take that to heart. And we think Atlanta is a perfect place for us to position a studio and have a presence.

Maurice Cherry:
How has it been so far adjusting to this new role, especially with not just coming into the company, but also establishing an office here during a pandemic?

Chip Gross:
It’s been different from other times when we’ve … Or at least when I’ve been involved in doing this type of a new studio implementation. I think in many ways we’ve seen this as an opportunity to think about what does it really mean to create a post pandemic studio. And think about creating an environment in a place where people don’t necessarily have to be, but they want to be. And creating an environment where people are excited to come and collaborate. Because you can kind of see as I’m talking I really struggle with even calling it an office. And I really think about this more in terms of creating a space for all of our different team members to be able to collaborate together. And I really lean more heavily in calling it a studio because it’s a place of creation.

Chip Gross:
So whether you’re creating a design or you’re creating a collection of code, we want to create a place where people feel that they can come and be part of something bigger and also do it in a way that also creates impact, not just for the companies that we’re working with, but also the communities that we’re established within. And also being in Atlanta, I think we want to make sure that we’re building a studio that also looks and feels like Atlanta, that really does amplify and build off of all the rich culture and diversity and capability that’s here. And I think that’s a really powerful thing for us to be able to tap and one of the things that gets me really excited when I think about the possibilities here.

Maurice Cherry:
Well, let’s dig into that a little bit more. Talk to me more about your work at Work & Co as managing director. What does an average day look like for you, with your team, with your direct reports, et cetera?

Chip Gross:
Yeah. Well, it’s still early days for us and we’re still in the process of building more of the team. But I guess if there is an average day, because so much of it is defined by what’s happening in the course of a particular set of projects that we may be involved in. Because we’re establishing ourselves with … I mean, we’ve been in the Atlanta market for the last two years so we’ve had people that have been here, but now starting to figure out where we physically want be located within the city. We’re in the process of finding that right place for us to have a physical location. Right now we’re pretty close to some space in the west Midtown area. And we have been looking at that area because it’s a very dynamic and vibrant part of the city.

Chip Gross:
It’s in close proximity to all of these great academic institutions, whether it be Georgia Tech, Georgia State, it’s not too far from Emory. We also have close proximity to the Atlanta University Center. So as we want to become part of the broader Atlanta community, it really gives us a really nice foothold there. So on any day, we’re in the process of vetting and looking at possible locations to build out the studio. In many cases, we’re doing interviews and trying to find more great team members to bring on to the Atlanta team. There’s been a lot of really great interest and excitement from the business community here to learn more about Work & Co and the work that we do and the types of digital product capability that we can bring. So a day for me could be sitting down with a candidate and talking to them about all the potential that we have and the things that we’re trying to bring into the market. It could be sitting down and talking with potential clients. Also ensuring that our team also has a chance to get together and build some of that culture and community that we really think is going to be critical.

Chip Gross:
So I guess for lack of a better way to describe it, in some ways it’s unpredictable, but in many ways it’s helping to help us drive this objective of having a really strong presence and even more visibility within the Atlanta community.

Maurice Cherry:
Okay. So the Atlanta office is hiring. Okay. That’s-

Chip Gross:
It definitely is hiring. We have been hiring. So if there are folks that are interested in getting involved in a company that very singularly is focused on digital product design and development, Work & Co is a great place to look at.

Maurice Cherry:
All right. And of course, for folks who are probably regular listeners of the show, they know that Work & Co also has posted many positions on our job board. Hopefully we’ll get a chance to expand that to include the Atlanta office as well. I know this isn’t your first time leading a studio. You were a studio lead at AKQA. Before Work & Co you were managing director at BrightHouse.

Chip Gross:
Right.

Maurice Cherry:
When you look back at those two and then look at what you’re doing now, what makes Work & Co a different experience?

Chip Gross:
Well, in many ways, what excited me about Work & Co is the fact that we’re very singularly focused on digital product design and development. I mean, when you think about even our name, Work & Co, the intent behind the name is focusing on the work that you do and the company you keep. So when we talk about the work, it really is focused on a company that doesn’t do or try to do everything across the spectrum of digital advertising and other dimensions of the digital ecosystem. We really are focused on designing and building and shipping products that we think will transform companies and by extension the world. The founding of Work & Co is very much built on this premise of stripping away things that we felt were not necessarily critical in the aim of doing this work of designing and building digital products.

Chip Gross:
So the co side of it, in terms of the company, was really intentionally developed so that we could ensure that we have the right tools and the right abilities to help create the right environment for creativity to flourish. And you’ll see that even … If you come in and you work with Work & Co you’ll see that we’ve really tried to ensure that we don’t have people focused on things that take them away from the time it takes to really do the type of level of digital product work that we do. We don’t do, for example, time sheets. We’ve been doing this long enough for nine years now, where we’ve got a really definite and definitive methodology for how we do the work. So we’re able to have teams that are dedicated to a particular project and don’t spread ourselves across three or four things at once where we’re not able to have everybody really focused on what’s most critical to developing this particular product for this particular client.

Chip Gross:
And I think a lot of the work that we’ve been able to produce really speaks for itself, whether it’s building an omnichannel experience for Ikea and helping them figure out what their first eCommerce app should look like, whether it’s working with Apple and thinking about what’s the in-store experience. And when you think about what today at Apple is, a lot of that was conceptualized by Work & Co. And then we’ve also obviously spent time working with a wide range of clients in helping them to develop products that we think are game changers and able to help transform the ways that they deliver their services to their users.

Maurice Cherry:
Now, you mentioned some pretty big names there. I’m curious, how do you approach a new project? Like say a client, they go to Work & Co’s website, they email you. What does that process look like to get started with a project?

Chip Gross:
One of the things that I would definitely say is having been at a number of different digital shops, one of the things I’ve been really impressed with the process at Work & Co is it really does begin with understanding is this work that we think is going to be shippable. Because as you saw when we talked about kind of the importance of the work side of things, not only want to design and think about how we can create beautiful and dynamic and amazing digital products, but we also want to make sure that they’re ones that actually come and live in the world. So when we talk about shipping, over the nine years that we’ve been in existence, we’ve shipped over 300 different products. So the beginning of our process is really trying to understand, is this going to be meaningful work? Are our teams going to be excited about engaging on this work?

Chip Gross:
Is it going to be work that’s meaningful and is going to have impact? And it doesn’t always necessarily mean it’s going to be the most lucrative work for Work & Co every time. We’ve done work with Planned Parenthood. We did a chat bot that was ranked as one of the hundred top innovations the year that we developed it with Planned Parenthood. We’ve done work with … We just released breastcancer.org. We’ve thought about what are the things that are important for us to be able to invest our team’s time in? And candidly, in the business development process, we generally have a pretty solid stream of work that’s coming in. Whether it’s just through, like you mentioned, the email channels or we have past clients that refer us for work that they think might be worthwhile for us to take a look at.

Chip Gross:
In some cases, it’s a friend of a friend of a friend that knows the type of work that we do. But many cases, we have a lot more work to vet than we end up actually doing, because we really want to be thoughtful and purposeful about the work that we decide to actually proceed with. So once we get to that point, we want to make sure that we shepherd the work through the company and the same level of care, ensuring that whether it’s something that’s going to be starting with strategy and working itself into design and then potentially into development. We get all the different stakeholders involved, looking at the work, making sure that we’re asking the right questions and then building out a scope with product management leading it so that the people that are actually delivering the work are the people that are actually scoping the work, which in other agencies that I’ve worked in hasn’t always been the case and in some cases it’s really led to some problematic projects as a result.

Chip Gross:
So again, because we’re so singularly focused in developing digital product and shipping it, we’re able to be really, really thoughtful and intentional about how we actually move the work into the company. And we build the right team that’s going to really be passionate and excited about the work. And then we also make sure that we’re working collaboratively with the client as we do the work. So we have a saying within Work & Co that we do prototypes and not presentations. And the ways that we actually create and concept the work is through the process of creation and iteration. So we’re not going away thinking about what this could be, and then coming back to the client and showing them something that’s in process. They’re actually working with us in some cases in the Figma files. Seeing it evolve and become this conceptual product and then eventually a detailed design product. And then eventually a product that goes out and lives in the world and helps them be transformative and engaging with their users as a result.

Maurice Cherry:
Now, I feel like even with all of that that you mentioned, it’s super important to have something like that here in Atlanta. And we’ll get more into your background, but I know just from starting out here as a designer and working my way in different companies and stuff, I don’t know, the Atlanta design scene has been different from what you may see in New York or Silicon Valley in terms of that level of focus, not necessarily I would say on product, but certainly not in the ways that you’ve just described it with Work & Co. It almost seems to be a bit more, I don’t want to say transactional. Actually the word that I’m looking for is behind. It feels a little like Atlanta sometimes … And I’m making a gross generalization here from my vantage point, but sometimes it has felt a little behind. And I’ve heard this even from other Atlanta design professionals I’ve had on the show, from friends of mine and colleagues are just like, Atlanta is not there yet in terms of it being a design city like where you would have that sort of variety, maybe with, like I said, Silicon Valley or New York City or something.

Chip Gross:
I would actually disagree with that hypothesis because I think in many ways Atlanta has been very much … And I’m talking into the context of digital product design and development. Yeah. We’ve had a number of agencies here and in some cases, what I think gets overshadowed is there’s a lot of great campaign work and there’s a number of more traditional advertising agencies that have been above the radar. But for as long as I’ve been in Atlanta and in this space, I think there’s been a lot of really great work that gets developed or designed in Atlanta, but maybe it’s out of an agency that is primarily based in another geography. So a lot of the talent in Atlanta, candidly, doesn’t get the same shine that it might get in another city like Chicago or New York or Silicon Valley, just because the work is kind of used coming out of those places, when in many cases, some of the design or the development work is actually happening in Atlanta.

Chip Gross:
So that’s another reason why for us having a actual studio space here will really allow us to showcase and amplify the Work & Co level work that can be done and produced out of Atlanta and also contribute to the work that we’re doing across all of our different geographies. I mean, again, one of the reasons that we’re here is because we think and we’ve seen so much talent that doesn’t necessarily get a chance to engage on work that happens in Copenhagen, for example, or work that may also take flight initially in Rio de Janeiro or San Paulo. So in many ways, we really do believe that making this connection between the level of work that Work & Co does with the level of talent that we know exists in Atlanta, we think is very much a marriage made in heaven.

Maurice Cherry:
Atlanta talent does not necessarily get the same shine. I totally agree with that. Again, I’m basing it off of my viewpoint of, again, like I said, you’ve been here and you’ve certainly seen much more in the creative community, but I definitely have felt it. I’m not disagreeing with you from what you’re saying, because I do know that there are several people that may have started out here as design students or started out as designers and then they just felt the opportunity wasn’t here so they had to go somewhere else. Or they go somewhere else and do well and then now Atlanta wants to claim that in some kind of way. It’s an interesting kind of thing, but I hope that with Work & Co being here, they’ll help to really bolster what you said earlier about the creative community here.

Chip Gross:
I think so. And I think the secret is definitely getting out. I mean, you hear about a new company every week that’s decided to build a presence in Atlanta. Whether it’s Nike or Airbnb, BlackRock or Visa. I mean, all these companies are now coming to the realization that Atlanta really does have something attractive and unique and diverse and something that they can’t necessarily find as easily in other parts of the country or albeit the world.

Maurice Cherry:
Yeah. Speaking of which, let’s talk about where you grew up, which was not Atlanta. You’re originally from Delaware. Talk to me about growing up there.

Chip Gross:
Yeah. It’s not a place that a lot of people necessarily claim to be from. Shout out Joe Biden and Aubrey Plaza as two other Delawareans. But yeah, I mean, I was originally born in Delaware and grew up in Delaware for about the first nine years of my life. My dad actually worked for a insurance company. So as a result, we moved around a good bit. But Delaware was really interesting just because during the time that I was there, Delaware was going through a bit of a awakening itself. And one of the most, I guess, formative experiences that I had was when I was in elementary school and Carter had gone through the process of the busing between suburban and urban areas. And I actually … My family had moved from the downtown area of Delaware into the suburbs. And then I actually had the unique experience of being one of the few black students who actually was living in more of a suburban area, but was being bused into an urban area to help bring better sense of diversity to the in town schools.

Chip Gross:
And it was a really amazing experience and I think it really helped underscore and gave me some perspective on just some of the disparities that exist between both sides of it. Whether folks that were living in the urban communities or even the folks that were living in suburban areas that just didn’t have the same level of awareness of what it meant to be different. And also the importance of being able to have an appreciation for navigating different types of environments. Whether you were a black student in a white environment or a white student in a black environment, it was a tremendously eyeopening experience and I think something that also gave me a lot of desire to always try and find common ground as I grew up and lived in different places over time. So after the nine years in Delaware, I moved from Delaware to New Jersey, a fairly rural area of New Jersey. Spent a few years there.

Chip Gross:
Then my parents actually moved from New Jersey to Baltimore, and I had a different experience there when I lived in the suburbs of Baltimore. Then we actually moved from Baltimore to New York City. That was the beginning of high school for me. New York in the mid ’80s was a pretty interesting place to spend time. I think that was another just opportunity for me just to see the importance of diversity and living among a community that was comprised of everything from white Catholics to Dominicans, to Puerto Ricans, to Haitians, Jamaicans. It really gave me a love of that type of environment. And then ironically, my parents moved from New York City to the western suburbs of Chicago. And if anyone out there knows what Naperville and Lyle are like as part of DuPage County, I think it’s probably … At the time when I moved there, it was like 95 or 97% white.

Chip Gross:
So I almost went into culture shock going from Stuyvesant Town, lower east side of Manhattan to the suburbs of Chicago in an environment where I was literally … I think I was maybe one of two African Americans in my senior class. I don’t think there were any black females in my senior class. That was definitely a very interesting period of time. And I think I learned how to deal with a good bit of solitude, but also learned to stand up for myself. I think it helped me develop a certain level and awareness of self that I wouldn’t have otherwise had if I had remained in one place my entire life.

Maurice Cherry:
So your family kind of did the whole New England tour. Would have thrown in Connecticut, you’d had the tri-state area pretty much.

Chip Gross:
Just about, yeah. And then of course, after high school I actually went to Philly. So I think I decided that Chicago was great, but it was nice to get back on the east coast.

Maurice Cherry:
Okay. Talk to me about your time in Philadelphia. You were at the University of Pennsylvania.

Chip Gross:
Yeah. Yeah. That was another formative experience for me, because if you remember … And I guess I’m dating myself. Yeah. I was there in the late ’80s going into the early ’90s so there was this whole kind of black African American awakening. We were dealing with everything from the Rodney King incidents with the LAPD and we had some protests related to that. While I was there, some of my classmates and I actually started a African American newspaper. So I had a chance to get involved in the creation of media and helping to create a voice for the black community at Penn. One of the first times I think we got a chance as an African American organization to celebrate Kwanza. And it was just a chance for us to really kind of say we’re here and we’re a vibrant part of the community.

Chip Gross:
I remember going to dances and listening to Public Enemy and all of the great beginnings of hip hop music and rap that in many ways were a signifier for just the importance of culture during that period of time. Yeah. I think also being at Penn, it also gave me a lot more confidence knowing that I could definitely hold my own with the best and the brightest, so to speak within the university and also had a chance to just develop some really great friendships that I have to this day. So it was a really great experience and opportunity for me.

Maurice Cherry:
I bet it was fun too, wasn’t it?

Chip Gross:
It was a blast. I mean, I probably don’t want to incriminate myself on this-

Maurice Cherry:
No, no, no.

Chip Gross:
Podcast. But we had a phenomenal time and I don’t think I would’ve changed anything about that time at Penn. It was a really great time.

Maurice Cherry:
Now, after you graduated from Penn, you were working at Hewett as a consultant, which eventually is what brought you down here to Atlanta, right?

Chip Gross:
Exactly. Yeah. And I mean, to give the listeners context, coming out in the early ’90s, there was no worldwide web. So at the time when I went to work for Hewett, I actually kind of stumbled into the technology side of things because Hewett was basically a consultancy that helped companies set up and establish benefits and managed 401k plans. And they had actually had a solution that was mainframe based and they were migrating it to a client server environment. And in the process of getting involved in that, I really became that much more enamored and interested in technology. That’s what kind of peaked my interest in wanting to … Even though I had focused in economics at Penn, I always had kind of a love of technology. I mean, when I was younger, I played around with Atari game systems and Commodore 64s and all of that just started to become not much more interesting to me. So there was an opportunity to actually go from Chicago where I was working to Atlanta, because that’s where they were migrating this new technology system. And never been to the south, had always heard good things about Atlanta and decided that’s where I wanted to go ahead and try to see what Atlanta was like. And ironically, I came down here and just never left.

Maurice Cherry:
I mean, you came down here in culturally what I think just had to be such a rich time. I mean, you mentioned everything that was going on in Philly, but then you come down here to Atlanta and I’m not just talking about Freaknik, although Freaknik is I guess part of the cultural ambiance of the ’90s in Atlanta. But even to just step back and look at where black America was during that time. I mean, we mentioned music. New Jack swing, hiphop, et cetera. But then also the LA riots. And this is a time, as you mentioned, before the internet. How did you feel as a black man navigating through the world at that time?

Chip Gross:
I mean, as a black man in Atlanta, it was just such a welcoming environment to be quite honest. I mean, I don’t know if everybody has the same feeling. But whenever you’re somewhere else and you fly into Atlanta, the minute you get off the plane and you walk into the terminal, you can just feel the embrace of blackness throughout the airport. And I think that just extends to the city. As an African American, Atlanta really is in many ways that proverbial Mecca, because the city is … Depending on where you draw the boundaries, whether it’s the city proper or the metro Atlanta area, it’s majority black or just about majority black. Just the amount of culture and just the sense of belonging is really something that you just don’t get in other cities to the same dimension that you get in Atlanta.

Chip Gross:
So being able to come down here … And again, the context of Atlanta, this was right as the Olympics were happening. So the world was really focused on Atlanta. There had been an amazing amount of investment in building up the city, preparing for all of these people descending on it from all across the world. You mentioned all of the different cultural aspects of Atlanta were also at play. For me again, it was just another validation of the importance of being in an environment and a community that’s supportive and really embraces you. That’s one of the reasons why I think I’ve stayed so long and that I’ve grown a family here is it really helps to give you a sense of a support system. And it just gives you a sense of love and inclusion that I just don’t think you necessarily find as much in other places, especially as a person of color.

Maurice Cherry:
That’s very true. I mean, back pre pandemic when I would travel for the show or I would travel for work, nothing to me was more comforting than flying back into Atlanta, coming into the airport. And then you’re taking the elevator up to baggage claim and you see the black girl with her arms stretched out in a hug. I hear they put her back. I know they took it down for a while because they put up this digital screen, but I heard that they put her back up there. But it’s just like this embrace like welcome home. And so many people I have talked to that don’t live here do not understand. They’re like, Atlanta’s this, Atlanta’s that, Atlanta’s a party city, blah, blah, blah, blah, blah. I’m like, I feel so at home and comfortable in myself and in my culture in Atlanta than anywhere else. I mean, granted, I’ve been here for a long time, but there’s a comfort here that lets you know this is where you can always come home.

Chip Gross:
Yeah. It’s palpable. I mean you really do feel it as you move throughout the city. And I think that’s one of the reasons why there is so many transplants to Atlanta because when people come down and they get a feel for that aspect of Southern hospitality, but also that sense of you can be from a lot of other places but still feel at home in Atlanta. And I think it’s something that a lot of people really connect to.

Maurice Cherry:
Yeah. Now it’s 1995. You’re in Atlanta. You’re about to get your MBA from Emory. Tell me about that time.

Chip Gross:
For me, one of the things I realized as I was working with Hewett was that in order for me to, I think reach my fuller potential, whether I was going to focus on business or technology, was to go and invest and get the MBA. Because I really think it gave me a better and deeper appreciation of what it means to not only build and run businesses, but also all the skills that you need to become a really good leader and be able to help work across different types of teens and groups. I mean, MBA classes are generally case based. So you’re always getting an appreciation of what it means to work as a team. And I think that’s actually experience that has really helped me as I’ve worked through different agencies and when I’ve been on the client side. It’s that ability to kind of cross over and build strong relationships as well as be able to think about not only what’s a great product experience, but also what’s the broader ecosystem that these products need to live within and having an appreciation for how something’s going to generate revenue, how something’s actually going to functionally work and operate. Understanding what it means to, if you’re working on a FinTech project, understand all the different dimensions of managing assets and dealing with financial systems and cash management, all those underlying processes.

Chip Gross:
So for me, I think the value of the MBA was really just being able to understand how businesses work, how you build the best teams, how you develop the greatest ways of people being able to build really great products as a result. Because they’re inspired and they’re also investing in the importance of culture and collaboration. So that took me over to Emory to go and go through the MBA program. It’s something, again, was another formative experience for me and I think it gave me some of the resilience I needed to have as we were starting to reach the beginning of the 2000s and the world was starting to get a better appreciation for what the web and digital actually meant.

Maurice Cherry:
Yeah. That’s a really peak time when the worldwide web was starting to really kind of become something that is more and more commonplace. I mean, I remember I was in high school going into college right around that time. Actually in 2000 I was in college. But I was in college during that time in undergrad and I remember I was studying at Morehouse. I was studying computer science. And I was telling my advisor that I wanted to be a web designer because I had been reverse engineering websites since I was in high school, trying to teach myself HTML and figure it out. And I really wanted to pursue that. And at the time, I mean, again, this is 2000, I didn’t know that there was a difference between web design and studying computer science. I thought, well, it’s all on the computer.

Maurice Cherry:
It’s all on the computer. It’s the same thing, right? And I remember him telling me vividly that, “The internet is just a fad. If this is what you want to do, we don’t do that here. We study programming for mainframes.” And all this sort of stuff. And I ended up switching my major to math after that. But it’s really hard I think now, especially in 2022, to realize that 20 something years ago, the internet was such a completely different place than what it is now. I mean, the way that technology has grown and changed and evolved the world. But back then, it really was something that not a lot of people really knew about and were doing. But at this time you were working with an interactive agency, right? You were working at iXL.

Chip Gross:
And actually even before then. I mean, when I came out of business school, I actually went to IBM. I went into the management consulting side of it. But very quickly thereafter, we kind of evolved into this whole question of what is e-business and what does the web mean in the context of helping companies engage digitally? And it was a fun time because IBM was willing to invest in an internal agency that they call the Arts Cafe for those who remember that time in IBM. And it was kind of this place where we had these quirky designers. And I think at one point we had a three legged dog that was in the studio and we worked on things like the Masters and the Grammys. It was a really great time of exploration, beginning to think about what it meant to create websites and presence on the web.

Chip Gross:
And then starting to think about, well, not only doing brochureware and marketing on the web, but how do you actually create wholesale businesses where you then start to get into eCommerce and all the different ways that digital evolved out of that? So for me, being at IBM was a great entry into this whole area of digital e-business and it also gave me an appreciation for what it means to actually build product at scale and build things that have global implications. And you have to think about language and you have to think about the impact of launching products and different geographies with different rules and regulations. And it was the thing that really got me excited and passionate about digital.

Maurice Cherry:
Wow. Brochureware. I have not heard that term in forever. Wow.

Chip Gross:
Good reason for that. Yeah.

Maurice Cherry:
Yeah. No, but to your point, I mean eCommerce and so many things now that we completely take for granted over the web were just such new things. Like companies trying to figure out how can I conduct business on the internet? Because before … I don’t know. Maybe before the 2000s, the internet was essentially a library for the most part. It was basically for research. You would find different university websites or you just find encyclopedias or things like that. It did not have a lot of entertainment value. I know that there were brands that were starting to figure it out because then also you’ve got technology like Shockwave and Real Player that we’re starting to bring media into this space. It’s funny. When I do presentations, I have this slide and it shows, I think it’s like a Pepsi world from 1999. And it shows the full matrixy experience but then it has something on the bottom that’s like to take the slow lane. If you have less than a 56.6 kilobit modem or something like that, take the slow lane. And people were like, “What does that mean?” Because everything now is like the fast lane with broadband and stuff. But the internet was just such a interesting place. And companies were really trying to figure out how can I be a part of it in some sort of way?

Chip Gross:
Oh, for sure. And I think that’s where you started to see the birth of different digital companies. A lot of them were really driven by who was actually footing the bill. Because you’d have the very technical consultancies that would engage with the CIO or the CTO. And then you’d have the traditional advertising agencies that might be engaging with the CMO. And as a result, you started to see your usual suspects start to move into digital advertising and experience at the very minimal level. And then you also had kind of the C-suite. The CEO and the chief strategy officer who might be engaging with a consultancy like a McKenzie or a BCG or a Bain and then starting to come into digital, trying to determine, okay, well strategically where’s the value that digital can bring. And I think that’s where you started to see this morphing of companies into this patchwork of different types of digital entities that were all trying to figure out what’s the right way to come at digital at that time. It was a really, really dynamic time to be watching it all emerge and unfold.

Maurice Cherry:
Yeah. Because things just changed so quickly. And to your point, like you said, there were a lot of people really just trying to figure it out. This is something completely new in a very nascent field. Nobody is “an expert” on it yet. Everyone’s just trying to figure it out.

Chip Gross:
Absolutely.

Maurice Cherry:
So you’ve had such a storied career here in Atlanta. I’m not going to go through all of the experiences, but I will list them out so people can get a sense of … I’m going to unfurl the scroll so people can see what your pedigree is.

Chip Gross:
Show how old I am.

Maurice Cherry:
No, no, no, no. You’ve mentioned IBM. We talked about iXL. But you were at Interland, you were at UPS, Razorfish, SapientNitro, Hearst Autos, and then of course earlier we mentioned a AKQA and BrightHouse. When you look back at all of those past experiences, what would you say are the most valuable things that you learned about yourself?

Chip Gross:
All of them had their learnings and takeaways. I think if you go back to iXL, which in some ways you could argue is one of the first digital agencies that really just kind of staked its claim around digital. I think in some ways it became a little bit indicative of just all of the excitement around what digital could be, but also the crashing reality of going at digital and not understanding the underlying business realities of what it means to run an agency as well as what it means to understand what the marketplace was able to bear. I mean, I think iXL in particular was an interesting experience because there was so much potential and it grew so quickly into so many different areas of focus that it almost just collapsed under the weight of trying to do too many things at once.

Chip Gross:
And it was humbling for me because it was one of the first times I actually went through a layoff. That was right around the 2000 with the Y2K and the implosion of dotcoms. And I just never forget the time where I’d gone through the layoff and I had to go home and tell my wife who was pregnant at the time that I had just been laid off. And I think that experience for me, one, you always remember a situation like that, but also having gotten through it helped me realize the importance of resiliency and that nothing’s promised and that you’re going to take risks in this world and in some cases the risks aren’t going to necessarily work out the way you expect, but you learn from them. And it wasn’t the last layoff I went through. As a result, I think it made me stronger having gone through it. But it also didn’t dim my passion and desire to be part of the digital landscape.

Chip Gross:
So like you mentioned, from there, I went to Interland, which actually went through its own acquisition and ups and downs and dealt with my second layoff there. But then I got to UPS and it was a really great time for UPS where they were trying to take digital and embed it in all the different processes that they use in delivering packages. So I got to work on integrating UPS technology and Yahoo and eBay. Got a chance to work on what they called their enterprise release process where you’re doing digital implementations and new feature and product improvements across the entire UPS enterprise. So that also gave me an understanding of the importance of having everybody across the enterprise involved in digital transformation. You were making decisions that could literally lead to billions of dollars in revenue if things didn’t come together the right way.

Chip Gross:
So I think that was maybe another example of where I learned a lot from going through that experience. And then AKQA I think was another really formative one just because I got a chance to start up a studio from the ground up. I was the first employee in Atlanta for AKQA and at the time that I left, we were 33 or 34 people. We had some really great products to look back and point to. And it was a really great way, again, for me to have this confidence of being able to build a team, build a studio, create an environment where we could really do some phenomenal digital product work and also feel like you really were able to show what you could do when there was just, again, that high level of uncertainty of what the future might bring. So I really look back and cherish that experience. And I think that’s what also gave me that much more confidence now coming to Work & Co of being able to know how to create something and build it and also do it in a way that really builds a great environment for creativity.

Maurice Cherry:
So your career has really grown and blossomed in the same kind of trajectory as I think Atlanta has grown, not just as a tech hub and a well known startup city, but also as a design city. And you’re bringing that here with this new Work & Co office and then building off of all the work that you’ve done. If there’s somebody that’s out there listening that wants to follow in your footsteps, what advice would you give them?

Chip Gross:
I think what I would say is one, obviously the earlier points around resilience and once you find that there’s something that you’re passionate about, not letting short term setbacks change your desire to be able to pursue them. And I think one of the other things that I think has been really valuable for me is to also have great examples that I can look to of people that have been down that road before and have in some ways inspired me to continue on doing the work that I’m doing. I think for someone that wants to break into the digital product space, I think there’s also a good point to be made in terms of all the different ways that you can be part of this company without necessarily being a designer. For Work & Co in particular, in many ways it proverbially takes a village to build really great products and to be able to ship them.

Chip Gross:
So that includes having great strategists, great product managers, great technologists. You had Reese on earlier. You have great writers. And then you also need all that infrastructure, whether it be HR or recruiters, marketers, PR. So even though we’re very much focused on digital product design and development, we have to have all those different skills and capabilities in order to be successful. So one of the things I think that’s really important is for people to have exposure and visibility to this area and this type of work. And I think one of the most unfortunate things for a lot of African Americans is they don’t even know that this exists as a career. That you can be a managing director or you can be a great designer or you can be a great technologist and work in this environment. I think it’s just kind of a shame that there aren’t more venues like this podcast and like some of the other things that are out there to just give high schoolers and middle schoolers who are coming up an understanding and appreciation for what digital product design is all about.

Chip Gross:
So that may be a little bit of a tangential answer to your question, but I think more than anything else, you’ve got to work your network. Usually there’s a friend of a friend who knows somebody at a company that you want to get involved in. And I think you’ve got to be able to have the confidence and courage to be able to work your network, as well as recognize that you may have to take a somewhat … You’ve got to come in sometimes through the side door versus the front door and find a way that … If you’ve been working in customer service, there might be a way that you could use that to get into the operations side of an agency. And then by doing that, get exposed to other areas that you might want to actually grow into and be able to take courses and develop skills from that standpoint. I’ve worked with some great designers that actually started off being developers and that they really saw that integration and the intersection between technology and creativity and were able to grow into more senior roles over time. So I’d say those are some of the points of advice that I would probably give to someone thinking about this particular industry.

Maurice Cherry:
Now, I feel like I know what the answer to this is going to be, but I’ll ask it. But what are you the most excited about at the moment?

Chip Gross:
There’s a couple things that I’m really excited about. I mean one … And yeah, maybe it’s the silver lining of the pandemic, but now that we’ve been through two years of basically self isolation, the level of digitization of every different aspect of our lives. Something that we couldn’t have even imagined a couple years ago. The fact that we can do almost every aspect of whether it’s healthcare or managing finances or running a business or engaging with colleagues via Zoom and things like that. We’ve basically gone through arguably five to 10 years of digital evolution in the span of two. So one of the things that excites me, and one of the reasons why I think it’s such a great time for Work & Co is the fact that if you really look at all the different developments that have come to play in the last two years, there’s a digital product designer and a digital product technologist and a product manager behind almost everything that you can think of that’s emerged over the last two years.

Chip Gross:
So it’s a really great time to be able to work in this industry and to help create what the next wave of digital innovations and advancements are going to be. So that’s one of the really, I think, important things that really gets me excited about where we are right now. And I mean, literally society is remaking itself before our eyes and it’s remaking itself with this veneer and this kind of core of digital from every different aspect of it. And I think so many of the folks that are coming into the space now, their wildest dreams are probably underestimating exactly what’s going to play out in the next 10 years.

Maurice Cherry:
Who are some of the folks that have influenced you over the years? I mean, going from Philly to Atlanta, and again, the long career that you’ve had here, who are some of the people that have really helped you out as mentors or as peers?

Chip Gross:
How I would answer that is a few different positions. I mean, one, I think from an inspiration standpoint, I mean my mother and father are at the core of it. I mean, my dad, he was raised kind of the later years of his elementary and high school life by an aunt. He grew up in Delaware. And if you know anything about Delaware in the ’50s and the ’60s, I mean, it was a pretty segregated place. My mom actually used to get up in the morning and look across the street at a school that she couldn’t go to because of the color of her skin. So for them to be able to create the opportunity for me to be where I am, I think is something that I always just take as a point of inspiration that no matter where you are currently, with the right support and the right inspiration, you can really go anywhere.

Chip Gross:
So start with that in terms of those who inspired me. And I think we maybe didn’t talk about it too much, but we really underestimate the importance of representation. Just how important it can be to see somebody in a role that you never envisioned yourself in. And the example I’ll give you is when I was at IBM, I was in the media and technology group within IBM at the time. And we were at this conference in IBM. They generally had these big sales conferences where they get together people from all over the country. And I think we were at Disney at the time. We were in this big conference room. They were having different presentations, but then they had this one section of the conference where they had an executive come out and the executive was actually John Thompson, who is currently … I think he’s lead director at Microsoft.

Chip Gross:
And I remember being in the audience and seeing John Thompson walk out on stage. And if you know anything about John Thompson, I mean, really inspirational. He’s almost the same demeanor as like a Barack Obama in terms of how he talks and just how engaging he can be. And I remember just being transfixed by him walking out on stage, being who he was and being just so moved by the fact that there was this guy who looked like me, in some cases kind of talked a little bit like how I talk, and he was running a major part of IBM’s business. And then he went on to become CEO of Symantec. And I think people don’t always realize just how important a incident like that can be. I mean, I never got a chance to really talk to John Thompson. I only saw him for a very short period of time, but that experience for me was something that told me that, yeah, I can be a managing director. I can start a studio.

Chip Gross:
I can do all the things that I see everybody else doing because he’s already done it. He’s been there and he’s been able to achieve in an environment that probably wasn’t very favorable to him being successful. So that’s how I would probably answer the question about mentors. And then wherever I’ve been, whether it’s at BCG, I had Jim Lowry and Justin Dean who were great role models for me as a managing director. When I was at UPS, I had Joycelyn Pearson, who was my boss, a dynamic and phenomenal leader. Those are the things that I think helped me get through those tough times and it helped show me the importance of seeing and knowing from seeing that you can be that person and be successful in any type of environment.

Maurice Cherry:
Now, where do you think your life would’ve gone if you hadn’t started working in the creative field?

Chip Gross:
For me, it goes back to that point around exposure. Because I’ve always had an interest in creativity and design. Had I been exposed earlier to architecture as a field, I think candidly, I might have actually gone into that as a career. But growing up, you just didn’t have that level of exposure to the wide range of fields that are available that tap on the creative side of the brain. I remember when I was at Razorfish and we started to look at some of the other parts of the business and the media side of the business. And you walk into these media agencies and you would see kind of a sea of white faces and in many cases a sea of white female faces. And some of it was a result of people being exposed to things and recognizing that these are places that actually existed that you could have careers. And I think for a lot of African Americans and people of color, they don’t necessarily have exposure to some of these different fields and areas of possible careers. And as a result, we don’t necessarily get a chance to develop as big of a body of leaders and representatives in those companies and in those industries.

Maurice Cherry:
What do you want your legacy to be

Chip Gross:
For me, I think it actually goes back to this question of purpose. And when I was at BCG, I was in a part of BCG called BrightHouse and we spent a lot of time with organizations talking about purpose. And I think when you first come out of school, a lot of your focus is on what do I need to do to show that I can be successful and how can I achieve and show my achievements? And I think now where I am in my life, it’s actually less about let me do things to prove what I can do versus actually what can I do to actually help drive and leave a legacy behind. So when I was at BrightHouse, we talked a lot about personal purpose. We went through some exercises and I ended up with my personal purpose being to live into lead with optimism. When it comes to legacy, I think if I can be an example that other people look to and see that it’s possible to be a managing director or to be successful in being kind of a quasi entrepreneur and to bring new things into being, that I think gets to my answer around legacy. Being able to help empower others to understand and be optimistic about what they can become and not feel like they’re limited by where they may be at a certain point in time.

Maurice Cherry:
Just to wrap things up here, where can our audience find out more information about you, about your work, about Work & Co? Where can they find that online?

Chip Gross:
Well, they can definitely find out more about Work & Co at work.co, which is our website. And I think it’s a great way to see the wide range of work that we do, the different types of careers that we have, as well as the capabilities that we have in house. And if people want to learn more about me, obviously there’s LinkedIn, which is a great way to connect and get a better understanding of some of the different things that I’ve been involved in, both on the professional side as well as I’ve been involved in some non-for-profit organizations too. Like there’s one that I’m involved with now called Redefine Ed. And it’s actually a non-for-profit focused on improving educational outcomes for Atlanta public school students. So that’s another passion of mine and a place that you can learn more about me and how I’m involved in the community.

Maurice Cherry:
Nothing about the cars?

Chip Gross:
Well, I am a car enthusiast, so you’ve done your research. And I do like to tinker with automobiles. I haven’t had as much time most recently, but I’ve spent some time working on everything from a Pontiac Fiero to a Porsche 944. I mean, right now I’m playing around with a BMW. So yes, I do like to get my hands dirty and kind of take my mind off the day to day by just figuring out how things work and making them work better.

Maurice Cherry:
Sounds good. Sounds good. Chip Gross, I want to thank you so much for coming on the show. One, just for sharing the passion that you have behind building this new studio, this new branch of Work & Co here in Atlanta, but also to show just how much perseverance you’ve had throughout your entire career, how much you’ve brought to the Atlanta creative community. I’m really excited to see where a Work & Co really comes from here. But then of course, I’m really just … As you talked before about visibility and representation, it’s good for someone like me to see someone like you doing what you’re doing. And I hope for people that are listening that they are proud to see that as well. So thank you so much for coming on the show. I appreciate it.

Chip Gross:
Oh, it’s been my pleasure and I really enjoyed it and hopefully gave some people some inspiration to come and be part of this whole world of digital product design and development.

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Alexandria Batchelor

The thrilling part about entrepreneurship is following your dreams while pursuing your passions. That’s definitely the case for illustrator and creative director Alexandria Batchelor. As the head of her own company, Foxee Design, Alexandria uses her skills in graphic design, branding and illustration to not only provide killer work for her clients, but to also redefine standards in the industry within art and design that represents minorities (primarily Black women). Now that’s change worth supporting!

We kicked off our conversation talking about plans for the summer, and Alexandria talked about how she named her company, some of her notable clientele and collaborators, and the best kinds of clients for her to work with on projects. She also spoke about an upcoming book she worked on with noted authors Tananarive Due and Steven Barnes, and shared some secrets and advice on creativity and self-motivation.

If you’re looking to get a dose of inspiration, then this episode is the one for you. Enjoy!

Transcript

Full Transcript

Maurice Cherry:
All right. Tell us who you are and what you do.

Alexandria Batchelor:
Hi, everyone. My name is Alexandria Batchelor, AKA Foxee Design. I am currently the CEO and creative director of Foxee Design. Completely self employed right now, and I am a designer, but I specialize in branding illustration and comic production specifically. That’s me in a nutshell.

Maurice Cherry:
How is the year going for you so far?

Alexandria Batchelor:
It’s going really well actually. Lots of good projects are coming in. I’ve actually started subcontracting. That’s where I’ve started leveling up where I have acknowledged that I can’t do it all by myself. One of my mentors taught me that he kind of taught or ingrained this mentality of looking out for your community and your network and taking on all the talented people that you know and spreading the wealth, because I am tired. This year I am focusing on self care and that’s why I bring it in like, oh, you have some time? All right, I’ve got two projects for you here, and I’ve got this much money and I’ve got this for you and this for you. That’s kind of how I started managing my business this year. It’s already working quite well, so good start so far.

Maurice Cherry:
That’s a great start so far. I’m telling you, and for people that are out there listening that might be running one person shops, the minute that you get into subcontracting, you will feel like you have unlocked the cheat code. Wait a minute. I can do this self employment thing. Once you build that network or that collective, you’re like, oh, I got this.

Alexandria Batchelor:
I know. That’s not sustainable. Not if you want to be happy and be a real person, because I like reality. Let’s stay rooted in it.

Maurice Cherry:
Well, and also with subcontracting, it can also help you to even just expand your services. If there’s something that a client may want that you know someone in your network has the capacity to handle, it just kind of makes you appear more well rounded, so good for you. That’s good.

Alexandria Batchelor:
Right. Thank you. I can’t wait to continue to build. I just actually recruited one of my old design confidants from college as well as one of my old interns who are both my friends still to be my right and my left hand for my company, so that was a big move where I’m like, I told one of them, I’m like, you’re my successor. The other one is just stepping up to the plate, so it’s just really nice to have people I really trust my business with and I could only be thrilled to imagine how they would run my company one day when I have to go expand to new horizons. Still come back to Foxee because that’s where my heart is.

Maurice Cherry:
That’s amazing. I guess with that, do you have any plans for the summer?

Alexandria Batchelor:
Yes. I’m going on vacation. I don’t vacation often, so yes. Actually summer, well starting off with my birthday, my birthday’s next month. May babies, Tauruses. Any Tauruses in the house? I’m going to Alabama because you were talking about the south, but my family’s from Alabama and I’m visiting my grandma for my birthday. We’re going to hang out in Atlanta for a bit, so that’s going to be really fun. Then in June, I’m spending the month in California because I’m also going to be speaking at VidCon, which is exciting, but most of it I’m going to be relaxing, but yes. I’ll have my first major speaking engagement in person. I don’t think I’ve nervous yet, but as we get closer, I’m going to be a ball of nerves.

Maurice Cherry:
You’ll be fine. VidCon is one of those conferences that everyone’s going to have a camera, of course. It’s a video conference, VidCon, but you’ll be fine. I think there’s enough energy at that kind of event where everyone wants to see you do well.

Alexandria Batchelor:
That’s true. It’ll be good vibes. As long as there are good vibes, I’ll thrive.

Maurice Cherry:
Okay. I’m curious, where in Alabama will you be visiting?

Alexandria Batchelor:
Nobody knows where this is, so I’ll be surprised if you know. It’s called Elba. Elba, Alabama in Coffee County.

Maurice Cherry:
Okay. I too am from Alabama.

Alexandria Batchelor:
Really?

Maurice Cherry:
Yeah.

Alexandria Batchelor:
Oh my goodness. I.

Maurice Cherry:
I’m from Selma in Dallas County. I’ve heard of Elba though.

Alexandria Batchelor:
Oh, really?

Maurice Cherry:
Yeah.

Alexandria Batchelor:
Oh my gosh. You’re the first person who’s ever heard of where my family’s from. That’s amazing.

Maurice Cherry:
People will come to me and name random cities in Alabama, like Utah or Boaz or something. I was like, yeah. I’ve heard of that. Really? I’m like, yeah. I grew up in Selma, from Alabama, south central Alabama. Yeah. Nice. Alabama in the summer is hot.

Alexandria Batchelor:
It’s going to be brutal, yeah. Well, May, so that’s not too bad.

Maurice Cherry:
That’s not too bad. Yeah.

Alexandria Batchelor:
Yeah. My grandma wants us back later in the summer in August, so I think I might die. I don’t know if I could do that.

Maurice Cherry:
Yeah. August is Alabama is brutal, but the thing about visiting small towns in Alabama like that is it just strips everything away, like technology, wifi, cable. Selma is not a big city. Even when I go back home to visit my mom, she’s got cable and she has internet, but like it’s not the cable and internet I have at home. In terms of the entire environment, it just kind of strips everything away and forces you to be still for a while.

Alexandria Batchelor:
Nice. Yeah. That’s exactly what I’m looking for to unplug, kind of reconvene with nature. My grandma’s got this cute little vegetable garden that I want to see and just kind of learn about the land, because we own land too. It’s low key our inheritance eventually, so I just want to get back to my roots and what better time to do it than for my birthday? I’m really excited.

Maurice Cherry:
Nice. Let’s talk about Foxee Design. I know you’ve been freelancing for a long time now, but tell the people more about Foxee Design.

Alexandria Batchelor:
Foxee Design, I wanted to figure out a nice alias that really represented me, and we started branding ourselves in college, but everybody was kind of doing… no shade to people who just use their name. That’s a very legitimate brand because your name actually holds a lot of meaning. I’m big into name etymology, so I love learning the meaning behind everything, but I just wanted something more than just like A and B.

Alexandria Batchelor:
I just realized my hair became a really big signifier and symbol in my life because I used to have chemically straightened hair up until I was like 18. Right when I was in college, I did a big chop and I went natural and that was the first time I had had natural hair in my life. That’s why the hair kind of became a big thing. I have a beauty mark, like the Marilyn Monroe beauty mark and the lips and I’m like, you know what? Maybe this is the visual I want to represent my brand.

Alexandria Batchelor:
Then Foxee, the name, kind of came about because… actually, it’s from Foxy Brown, the Pam Grier movie from the 70s, but I learned about that from Quentin Tarantino’s iteration of it, Jackie Brown and Pam Grier again. I was like, oh, I’m in love with this movie. It was my favorite Quentin Tarantino movie. It just really resonated with me, so I was like, well, this character is so cool because she’s re-contextualizing black female sexuality and she’s kind of making the black woman a very powerful force to be reckoned with in Hollywood. I’m like, I want to do that in the design industry. This was before where are the black designers, which we were just talking about too, where I’m just like, I just want to be myself and be this very strong black woman without any consequence and have it resonate with my work. It doesn’t always need to be about my work, but it’s always rooted in it because it’s a part of me.

Alexandria Batchelor:
That’s why it kind of was a little sexy. At times I would ask my friends like, should I have done something a little more palatable, but I just kind of leaned into it and I really want to embody this persona where… if you see me, I’m very naturalista, like Tom boy, but I can have those moments where I step out. It feels like an alter ego to an extent as well, but I like stepping into this alter ego because I’m this authority in the brand space and the design space and the illustration space and I get to know what I’m talking about and feel really empowered behind the knowledge that I’ve accrued over time. That’s kind of how Foxee came about and the meaning behind my whole business.

Maurice Cherry:
I love that. I love that there’s so much intention behind it.

Alexandria Batchelor:
Yes. Always have intention behind the work I do.

Maurice Cherry:
Now you specialize in, you mentioned, graphic design, you mentioned illustration or comics and branding. What specifically drew you to branding? I’ve been finding, I’d say probably on the show within the past year or so, a lot more designers getting into branding, but what draws you to it?

Alexandria Batchelor:
I look at branding as storytelling. I realize illustration, comics and branding are all storytelling mediums for me that are my favorite mediums. I also write a little bit and my mom is a writer, so I have that in my blood. There’s something about branding that I feel like can be missed where you just think it’s a logo, but it’s much more than that. You’re telling someone’s story. I think it’s more of the owner. You go back to the owner, you find out even more about the business, and that actually influences a lot of decisions, like what colors. Is this based on your favorite colors? Is this just tied to how that color represents the specialty that we’re trying to brand? What is this interest, this hobby? Did you like skiing? Is that why you wanted to make something related to skiing?

Alexandria Batchelor:
I think brands always go back to the first person who came with that idea, and I love learning about people and understanding the attention behind all of the things that we are drawn to. That’s why I really like branding, because it’s kind of like decoding and getting to know someone. It’s kind of personal, because I know recent years people are trying to separate the personal brand and the business brand. I actually think it can be both. It’s one logo. One brand can, I believe, represent both personal and business. That’s how I do it. I don’t have a separate page. It’s all at one.

Alexandria Batchelor:
I am a person, I am my business, but I can also be just the person that can just be the business. I can be like, okay, I’m taking a mental health day and I go to the spa. I feel like when you try to split, it’s hard to navigate, so I love creating this space where you can feel like your work isn’t necessarily your life, but it is an important part of your life and it can still be a representation of you, your will, your passion. That’s why I love branding.

Maurice Cherry:
I love that. That’s a great way to put it. I see now branding and storytelling and it’s something I’ve definitely seen with a lot of small companies are trying to get into it, or I think they’re trying to get into branding because they’re starting to see it now as more than just a logo. They’ll come to a designer, I need a logo, but the logo should hopefully tell the story of your business or why you’re doing your business or something. It’s not just something generic that you just slap together and say, this is what my business is. It’s this logo.

Alexandria Batchelor:
Right. It’s Papyrus type. No, I’m just kidding. I’m literally always walking around like, I don’t like that, I love that. My dad’s like, stop working. I’m like, I can’t help it, dad. The whole world is design. Oh, man.

Maurice Cherry:
Talk to me about how you approach a new project that comes into Foxee Design.

Alexandria Batchelor:
I’m a big process person, like process junkie over here. I love how you got from point A to point B. I learned that a lot of clients and even designers are only about the final product. When I was getting introduced to this culture of design, I would notice that designers would hoard their designs until they were ready to share it and it would be more finalized and clients would just be like, I don’t get what this concept is. Just give me the final product. This was in college I reached this theory. I was like, I think there’s a gap in understanding, because actually my college major, it’s not graphic design. It’s communication design, so I quite literally can design communication, and I realized there was a gap in communication between the designer and the client.

Alexandria Batchelor:
I made my process very transparent. I start with a sketch. I’ll give a couple rounds of sketches and I’ll share it with the client. I’m like, what do you think? This isn’t obviously what it’s going to look like in the final stage, but these are just some ideas to get from point A to point B. Do you like this? What do you like about that? What do you like about this? We can combine those ideas and see if they work. I can tell you why they might not work. Let’s try this instead. When you bring the client in and involve them, you just get a much more successful design.

Alexandria Batchelor:
I’ve definitely had projects that have fallen through, obviously. No one’s perfect, but when the projects really go to the finish line, I’ve always had very high success rates. People are like, I didn’t even know this is what I wanted. I’m like, exactly, because the client always wants to be like, hey, I trust you. Just do whatever you want. I’m like, no. This is your business. You have to do work too, so I give them homework. I’m like, fill out this brand brief, answer all these questions. Some people are like, I never thought to answer all these questions about my business. I’m like, well, you’ve got to think about some extra stuff before maybe we even start your logo, because I always start with the logo if we’re doing a big brand project, because it’s an easy starting point but there’s way more to that. Especially if you want to be a musician or if you want to be on YouTube.

Alexandria Batchelor:
There’s a lot of other deliverables that go around the logo. I’ll give you colors and type bases to work with, even if that’s what you lead me with, but there’s always more than just a logo. Yes. I make my clients work just as hard as me, and that’s why I think I work really well with people and now they appreciate the process. They’ll always walk away like, I learned something about design today, and I’m like, that’s amazing. I’ve got teaching in my blood.

Maurice Cherry:
I think that’s a good way to approach it. Back when I started my studio, which was… what year is this? 2022. Back when I started in my studio in the olden days of the inter… no, I’m kidding, but back in the late 2000s or so, there was this really big push and maybe it’s still this way now, I don’t know, but there was almost this dichotomy that was set up between designer/entrepreneurs and clients where the designer is always right and the client is always wrong and there was this whole thing about clients from hell. Clients from hell.

Alexandria Batchelor:
I remember that blog.

Maurice Cherry:
Yeah. Not to say that they don’t exist. They do exist. But also I think it’s up to the designer to vet the people that are coming in.

Alexandria Batchelor:
Absolutely.

Maurice Cherry:
I think if you’re doing a good job of that and they know that you’re educating them along with doing the work that you don’t run into many clients from hell after a while. They know to kind of stay away, but that education portion is super important. I think clients want to know sort of what they’re paying for, of course. They’re not just paying for hopefully a set of hands. They want someone that can illustrate, especially if it’s for their business and its brand. I would hope that they would want to be involved in it.

Alexandria Batchelor:
Me too. Yeah. Someone, I can’t remember who, but there was four types of clients. You have the smart involved client, you have the smart, lazy client, you have the… sorry to say dumb, but the dumb involved client and the dumb and lazy client. I think the worst one they said was the dumb involved one because they want to be all up in your business but aren’t listening or anything. It’s interesting that there are types of clients out there, but you have to know how to deal with them. If someone is more the uneducated one who wants to be involved, that’s great. You shouldn’t see that as a loss. You should be like, no, this is a learning moment. You want to be involved, but you’re not listening to me and I’m the authority. You paid for this.

Alexandria Batchelor:
Also, sometimes that’s where I take an L. If you don’t want to listen to me, then we’ll go with what you want. It might not be the right decision, but because you don’t want to listen to the specialists that you hired, then we’ll just go and do what you want to do. I think as I got older I started to be less precious with my work because yes, I’m here to guide you. I’m here to be like a salesperson. I’m here to persuade you, but sometimes if they just don’t want to listen, then that’s fine. I paid you to do what you want me to do and that’s that. I think a lot of younger designers get really hellbent on like, well, they’re not doing this. They’re not do it. I’m like yeah, I know that stinks, but put all that energy in your own work then.

Maurice Cherry:
Design, at the end of the day, for what it’s worth, especially as an entrepreneur, it’s a service industry, so you are serving the client in that way. Honestly, just because you did the work doesn’t mean you have to put it on your portfolio. There is a lot of work that I’ve done for horrible clients that will never see the light of day for me.

Alexandria Batchelor:
Right. I get you there, or I’ll put the one that they should have picked in my portfolio. I’m like, this is the nice version that we just left from ground zero, and it’s a dream, but this is the reality it should have been, so I get that.

Maurice Cherry:
You mentioned earlier about subcontracting and having people as you’re left and right hand. What does a typical day look like for you?

Alexandria Batchelor:
Oh my goodness. I’m in a decompression mode right now, so it’s a little different. Sometimes I’ll be gaming all day while also working, so I balance it out, which is kind of hilarious, but other days… I’m a Switch girl, so I’m playing the new Kirby game. Nobody’s paying me to promote this, but it’s really good. It’s beautiful. That’s been nice to feel restorative, especially if I have a stacked day, but I go through my emails. Also, email anxiety is so real. Some days I just put them off, but I try to have admin days where I can focus and respond as I go so they don’t build up, because if I’m away from my email for at least a week, I will have at least 200 emails and that is not fun to go through. Yes. That’s real. Email, admin stuff, I’ll go through any contracts that I have and get them signed and sent over, because I always collect deposits or I have regular income where I’ll have to give bills and stuff. So I’ll send in my invoices then. That’s the business side of things.

Alexandria Batchelor:
Then some days I like to blog in the mornings, especially if I worked too much the past day. I’ll just be writing my memoir, which is a little passion project I have going on, so I’ll spend time either doing that. This morning I spent embroidering, so I’ve been trying to get back to traditional art because I want to spend less time on my computer. Yes. I’ve been wanting to paint more, so in the coming days I’ll get back to painting. I like to play as much as I work with even my art because it’s my passion and my job, but traditional is where I’m steering, so I like being able to balance that throughout the day. Then I’ll work on a project here or there. I’ve usually got several going on.

Alexandria Batchelor:
Some days I’m like, I’m not working on this project or I’ll have to prioritize which one, like they need this one urgently or this deadline or this sub-task deadline is due this day, so that’s how I organize my tasks. Then I try to not work into the evening. Then I unwind with some anime and food. That’s what a day looks like for me.

Maurice Cherry:
I love that you said I like to play as much as I work and that you kind of weave that into your work day. That’s pretty cool. I like that. I think it’s a good way, one, to just get through the day, but then as an entrepreneur, I think it can be so easy to fall into that trap of just work, work, work, work, work, because everything has to depend on you. Incorporating those moments of play like that into the work is a good strategy.

Alexandria Batchelor:
Yes. This is very new too, because I was work, work, work, work, work, and then I crash, crash, crash, crash, crash. Now I’m like, okay. I have to make sure I am relaxing. I want to bring back yoga and meditation into my routine, because I also was doing that because self-care is just so important. That’s what I’m trying to stress as much as I’m trying to make money. I’m good. I think that’s also important to have financial literacy when you’re in these spaces and to be able to save and not worry about going check to check. That’s where I’m like, you know what? I’ve worked hard enough to be like, I can relax. It’s going to be okay.

Maurice Cherry:
That’s a good place to be.

Alexandria Batchelor:
Yeah. It takes time. I think everyone can get there, but even if you are living check to check, still put a few bucks aside to get a facial from Walgreens. One of those things to just do the mini. I love doing like those really home care days. I’ll put my feet in like some Epsom salt or whatever and soak, so you can do it in a very affordable way too. I suggest that as well.

Maurice Cherry:
I like that. I first heard about you about a year or so ago from YouTube. I think I told you this before we started recording. I was randomly watching videos. I was letting the YouTube algorithm guide what I watch next and I ended up on this… I guess the best way to describe it would be maybe an anime discussion channel. Not necessarily review, but more like discussion. This anime discussion channel called Beyond The Bot. Can you talk about how you became a part of that?

Alexandria Batchelor:
Sure. Actually it goes back to my history at Frederator. We actually got laid off during the pandemic too. It happened to a bunch of different companies. I have no disclaimer. There’s no shade. I wouldn’t be the designer I am today without that company. I have much respect for Frederator, but we just couldn’t afford to keep all of us on after the pandemic hit. If it didn’t hit, we probably would still be there, to be honest with you. That crew wanted to keep a channel that we started at Frederator called, Get in the Robot. That had to pause production because we had lost our jobs, so we evolved it.

Maurice Cherry:
I watched Get in the Robot. I didn’t know that was the succession. Look at that.

Alexandria Batchelor:
Right. Here we go. Full circle.

Maurice Cherry:
Full circle.

Alexandria Batchelor:
I knew we’d get there. Yes. We just evolved it to the next stage with Beyond the Bot. We did it completely independent. We were crowd funded. We had a lot of really great opportunities to us. Then they were like, all right. Come on board, because we literally took the whole old team from Frederator and just started this because we just needed extra work and the fans were helping us pay and keep it alive. We got a couple hundred bucks a month working on it and we just kept the joy alive because that channel meant a lot to us, like Get in the Robot, and then Beyond the Bot was a new baby that helped us be able to do even more than we wanted to do without corporate constraints.

Maurice Cherry:
For people that want to check it out, you should really go to YouTube, search for it. If you’re into anime, I wouldn’t even say just modern anime, like My Hero Academia or whatever because you all have talked about stuff with Sailor Moon and Dragon Ball Z and stuff. If you’re an anime fan of any stripe, definitely check it out.

Alexandria Batchelor:
Yes. We do deep cuts. I think we did a Neon Evangelion Genesis video. We’ve done a Cardcaptor Sakura video, so even the ones you’ve never heard of, we were talking about that stuff.

Maurice Cherry:
Nice. What are the best types of clients for you to work with? I know you’ve worked with, you mentioned Frederator is a place that you’ve worked at before, and we’ll go through the rest of your work history, but you’ve worked for some publications and other publishing studios. What are the best types of clients for Foxee Design though?

Alexandria Batchelor:
I love working with YouTubers. YouTubers are where it’s at because everybody is getting on that. I’m even trying to get on YouTube. I would love to be able to be like, come follow me at Foxee. Content will come this year, I promise, but yes. I love the YouTube space. That’s kind of what Frederator did too. We were kind of cornering the mark. They were kind of the first people really doing what they’re doing on YouTube. A lot of these clients that have reached out to me are like, I’m inspired by Get in the Robot. I’m inspired by this. We’ve kind of set a domino effect of these new big YouTubers who focus on anime or cartoon industries or video games. Well, there were other people like [inaudible 00:30:17].

Alexandria Batchelor:
All those different names, but YouTube is the place to be. There’s kind of a lot of not so great branding on there, so I would like to save YouTubers. That’s also why VidCon is a great space for me to speak at. I can’t wait to connect with a lot of people who might need a new brand. Either a brand refresh, a whole rebrand, or just a brand in general, but I think YouTube is a great spot because there’s a lot of authentic personalities that… the algorithm serves up authenticities. They love when you are just yourself and you have a good niche and you have a good hook. If people have those good ideas and just need a good brand, then they’re a great fit for me because I can help visualize that and help build their brand on YouTube.

Alexandria Batchelor:
Those are my ideal clients, but I’ve worked with musicians. Back when I was living in Buffalo, my first set of clients were local rappers who would charge $50 album covers. I’m like, the come up is real. I’ve worked with musicians, but I don’t charge $50 for album covers anymore. I’m all about indie. I listen to indie music. I love like indie films, so anything independent and not discovered by the world, it just feels more special. You were one of the first few fans to get access. When you see someone blow up, you’re like, I was following them when Spotify didn’t even exist. It just feels like an achievement to be able to be in those spaces. I think it’s high honor, especially if you’re a designer in those spaces to work with those kind of artists who are doing their thing, because it’s solely based on passion. Of course they want to be famous and they want money, but they are 100% driven by passion, and passionate clients. Ideal clients are just anybody with a dream and a lot of passion, and money too.

Maurice Cherry:
Yeah. There’s a guy I design… not design. Sorry. I had him on the show… was it last year? I’ve been doing this for so long I really have to think, like when did I interview this person? It was last year. This guy, Chris Burnett, he started out doing some designs for Odd Future. He loved the music and lucked into becoming their creative director for a while, did work with Tyler and with Frank and them. I’m like, wow. To be able to come in at that level, whether it’s a musician or even with what you’re talking about with a YouTube channel or something like that, to get in on the ground floor of working with another passionate creative is amazing. That’s the best. It’s the best. It’s so good, because that energy is there. They’re doing their thing. You’re doing your thing. It’s so good. It’s so good.

Alexandria Batchelor:
So good. Glad you agree.

Maurice Cherry:
Let’s switch gears here a little bit. I know we’ve talked a lot about your work, but let’s talk more about you. Where did you grow up?

Alexandria Batchelor:
Me, I grew up in the Hudson Valley in New York. A little town. I don’t know if you all know Fishkill. More like the Poughkeepsie area. I’m just throwing out general terms because this is so specific. It’s like the greater New York City area. I know some people are going to be like, what? Then other people are like, what the heck is that? It’s near Beacon. Beacon’s also really nice. I don’t know. Good. It’s the upstate New York area kind of, but not really. It’s very white, which is fine. That experience made me very comfortable being in predominantly white spaces, which actually helped me out in corporate and college, although my college program, our class, there was a lot of diversity there, which was surprising because it was Buffalo, but anyway. Yeah. I grew up in a predominantly white area in the suburbs and I lived there my… that’s not true. I was a baby in Mount Kisco, so I barely re remember that, but remembering the growing up experience, I grew up in that other area that I ranted about that half of the people listening will probably not know.

Maurice Cherry:
When did you know that creating art was something you wanted to do for a living?

Alexandria Batchelor:
Probably when I was five. I was always drawing, especially when we hung out with the family. I was always curled up on the couch just doodling. I still have my doodles. I have a great archive. I’m excited to go through it, like through recent revelations and deeper understanding of my work, but I have stuff from when I was really young still in my possession, but I always knew. Yeah. I’m an archivist, which is a fancy term for hoarder, but it’s still worth it. I think having your old work is really important because it says a lot about the interest that shaped you as an artist. I always knew, and I actually wanted to get into architecture briefly because I do love architecture, but I’m not good at math, or maybe I am but I just didn’t have good teachers. The pressure it is to be an architect, uh-uh (negative). I was like, I’m not going to build a house that could fall down and me get sued. I don’t think so. Then I found graphic design and that was a wrap.

Maurice Cherry:
Now you mentioned studying communication design. You started out at Dutchess Community College and then you attended University of Buffalo. What were those experiences like? Did they really prepare you once you got out there in the world as a working designer?

Alexandria Batchelor:
I would say yes and no. Dutchess, the community college, it was a great school for saving money. I just wanted to save. Maybe I was a little not like ready to run, like jump the nest. That’s my mom’s theory, even though I’m like, no mom. It’s probably not that, but she’s usually right with her suspicions, so maybe. I went for free because I graduated in like the top 3% of my high school, but it felt like the 13th grade and me and one of my friends were really bored and we were just like, we have to get out of here. We got to do really fun programs. I got to learn fencing while I was there and did a dance program. I want to get back into fencing. Fencing was super fun and you look really cool. I love swords, and video games, I am always the person with a sword. That’s my ideal weapon choice.

Maurice Cherry:
Nice.

Alexandria Batchelor:
Just in case you guys were wondering, but I didn’t get to take really graphic design classes there. I took a 2D and 3D design class and a photography class, which is indirectly graphic design, but I had to wait the next year to take a graphic design course, but I was already onto the University at Buffalo. Those courses, they were okay. I thought the teacher I had was kind of pretentious. He was kind of a jerk and told me I couldn’t get into other schools, even though out of high school, I got into like RIT and I’m like, okay, well I’m here just to save money for my family so you’re wrong, but thanks.

Alexandria Batchelor:
That was a crappy experience with that guy where I’m like, maybe you’re just mad you’re teaching and you want to be out in the field. I don’t know. It was not really about me, but it was a crappy experience to still have. University of Buffalo was way better. I actually met two of my mentors that I’m still friends with today, John Jennings and Stacy Robinson. They together work as Black Kirby and they are leading the Afro-futurist… they’re just big names in the Afro-futurist space, especially in the comic book industry. They just kind of took me under their wing immediately when I met them, and that was the best thing I got out of UB especially. Then also all my friends. I still keep in contact with a lot of my classmates. We just kind of all stuck together. I had a friend reach out to me recently like, hey, we’ve always been fans of your work and we always thought your stuff was next level. I’m like, me? Fans from school? Oh my gosh. Thanks guys. That was so sweet.

Maurice Cherry:
Wow. I had John on the show a couple years ago. I want to say 2017, 2018. Yeah. John is great. John, you mentioned his name.nd I think any Afro-futurist circle people are going to be like, oh yeah, Kindred. We know John. Yeah.

Alexandria Batchelor:
Yep. I’ve worked on most of those projects he’s worked on, so I actually helped color Kindred too.

Maurice Cherry:
Work. Nice.

Alexandria Batchelor:
I just think those things [inaudible 00:39:39]… because I’m a very humble person. I don’t go out reciting my resume, but I’m like yeah, I worked on that too.

Maurice Cherry:
Nice.

Alexandria Batchelor:
Yeah. He’s dope. He’s very cool to work with. He was the one I mentioned earlier who taught me, don’t leave your network behind and bring them up with you. He is trying to master the subcontract and that’s who I got that from.

Maurice Cherry:
Nice. I like that a lot. I like that. What was your early career like once you graduated? Is that when you started freelancing right alongside working?

Alexandria Batchelor:
Yes, because my first job out of college was at The Cheesecake Factory. I was a server. I couldn’t get a job for the life of me because I was in Buffalo and the industry there is very small. It’s a very blue collar town. No shade to Buffalo, but design was not flourishing there. I’m not really sure how it is. I don’t think it’s flourishing now. You’d have to work at like a doctor’s office or some kind of establishment to really be a designer there. I wanted to work at an agency or some kind of innovative company, but I just couldn’t get in. I was behind on internships because I didn’t take internships in school because I was kind of a lazy student. I’m going to be honest with you. I slept during class all the time, since high school. I was a sleeper. I don’t know. That was my bad.

Alexandria Batchelor:
Instead, I decided to go into the restaurant industry and I made really great tips. Then that also encouraged me to freelance. If I never served, then I would’ve never really focused on freelance work and Foxee Design may not be what it is today, because I didn’t want a gap in my resume. I was like, well, I’m going to have to really operate as a freelancer so I have this experience for when I’m ready to get into design. I did end up getting in two offers at internships. One at like a car dealership place, which I’m like, I’m not a big car person, so I’m like, it’s not a great fit. Then the other was at a newspaper, which is really cool. It was called the Buffalo News. It’s one of the biggest newspapers in the Western New York area. They had a medley of different clients that they would work with, so I thought that was a better fit than a car dealership. No shade.

Alexandria Batchelor:
It was a great offer that she… it was the first time someone took me out and wined and dined me to be like, are you going to choose our internship? I’m like, for an internship for real? No, but thank you. I mean, not wine. She took me out to coffee and got me a snack or whatever, but either way it was [inaudible 00:42:21] that she really wanted me to work there, but I chose the newspaper instead. I worked in their digital ad department because they were still focusing on penny savers, but my department was the smallest and newest and youngest. We worked on Facebook ads, like back in the day when you were only in the backend, working on Facebook. This was back when it was so new that you could actually discriminate through it because you could choose to serve your ads to specific races. It was very interesting.

Maurice Cherry:
Oh, yeah. I remember when Facebook had that. I think it was some sort of housing. I forget what it was, how someone found out. I think it was because they were making ads that would discriminate against people for housing or something like that, but I remember when could do that with the ad manager.

Alexandria Batchelor:
Yes, and I witnessed that happen. The sales rep didn’t allow it, but the woman was on speaker phone asking and I was just like, oh my goodness. I can’t believe she just asked if she could only serve this housing ad to white people. It was just the most baffling experience. I was like, wow, people really be doing that nowadays. Still to this day. That was a very interesting experience because it was very old school. I had to dress up for work. I had a retirement fund. I was like, what in the world? I had a retirement fund. That’s how old school this place was. That was my early career. It was very interesting. Very interesting.

Maurice Cherry:
Now, what was it like at Frederator? What did you learn from there? I know you said it kind of helped you now in terms of, I guess, process and such, but what was that experience like, because Frederator, and we talked about this a bit before recording, but it feels like it serves a very specific type of demographic that I don’t know if it encompasses black women, black people in general, but probably specifically not black women. What was your experience there like? What did you learn from there?

Alexandria Batchelor:
Well, it’s funny enough. I was one of the first three black people employed there. It was two black guys and me and one of them, he’s still there and just got promoted to president, so now he running the place, which is amazing.

Maurice Cherry:
Wow. Look at that.

Alexandria Batchelor:
The first day he started, he said, I’m going to run this place. I said, okay. That was me meeting him. I was like, sure. Then he did. I’m like, of course he did. Of course he did. It’s being run by a black person now, but it was a wild ride because it was definitely predominantly white for decades, which, it makes sense. The higher ups were all white. That’s usually what happens, but that’s why I was really grateful to my boss who gave me a chance because I needed to get out of Buffalo. Through friend or something, I was able to connect and she’s like, I love your work. Then I got the job and I got to New York City lickity-split because I was ready to go. It was just amazing to have an opportunity to be in that space, because it’s so hard for us to get into design spaces for whatever reason. Well, the reason is because it’s systematically designed like that, but that’s a whole other conversation. We’re partially going to talk about it.

Alexandria Batchelor:
Yes, it was kind of hard being there, as any predominantly white space, but for whatever reason, there was more and more minorities that kept flooding in. At one point, there was half minorities and half white people and then there were less white people. I’m like, oh, they’re getting scared. They’re getting scared. I’m just kidding. It was so funny though. We would joke about it, but I think I was able to navigate the space where I let people feel comfortable talking about feeling uncomfortable. I would be able to talk to the one half Hispanic, half indigenous guy and the one Asian guy about in high school when they used to give us really racist names.

Alexandria Batchelor:
This was water cooler talk, and I don’t think anybody would ever have been able to have a safe water cooler space talk like that if it was only white people around. I didn’t really have an influence on company culture because I was the only designer there too, so I was so tired and busy, but the moments I had were really nice where I could just bond with people and we could talk straight with each other. I even talked to some of the white people about it because I’ve always had white friends who just let me talk. I’m like, if you just listen, I’m cool with you. You cool. You know what I mean?

Maurice Cherry:
Yeah.

Alexandria Batchelor:
Just let hear my voice. I’ve had really real talks with some white folk and those are the ones to stick with; the ones who aren’t going to tell you how you are supposed to feel or about your experience. I had a lot of those moments with some people there, which was nice, but design wise, it was YouTube. I got to figure out how to brand YouTube. I made extensive style guides. I’ll make you a 50 page brand guide that you will use and share with the video editors, because we had a huge freelance network too, some of whom I still keep in contact and using my own network now. Yeah. The people I met there were worth it. The skills I gained there working on YouTube was worth it. Yeah.

Alexandria Batchelor:
As a black woman, it wasn’t always great. I didn’t always feel like my voice was heard. I feel like I had a lot of good ideas and they would always be overshadowed, and then every time the white guy said exactly what I said two weeks ago, I’m like, of course. Of course now it’s a brilliant idea. I don’t want to think it’s always intentional, but you always feel a type of way where it’s like, is anybody listening to me, but still a good experience. Still a good experience. Again, it made me strong. I had interns be like, because we went through a lot, I was able to handle a really crazy work situation being only in a small team, and I’m like, I’m glad, because it hardens you when you are responsible for a lot. It was too much. I definitely needed like another designer, but I run my own business now.

Maurice Cherry:
Yeah. That’s interesting. It hardens you. That’s an interesting way to look at it.

Alexandria Batchelor:
Yeah. It’s not 100% great terminology, but that’s the strong black woman though. Unfortunately, that’s the trope that we do have to play often.

Maurice Cherry:
Well, this kind of leads into my next question, which is kind of about representation. I mentioned to you before and I’ve talked about this on the show too when I have black illustrators or fine artists, do you feel a need to quote unquote represent with the work that you do?

Alexandria Batchelor:
Not necessarily. Obviously I’m going to go for the black female representation or even just a lot of women I’ve always drawn, because I’m always going to go to the self first. It’s an easy subject. It’s like Frida Kahlo. She says, I know myself the best. That’s why my best subject. She’s one of my favorite artists. That’s why I quote her. That was not a direct quote, but anyway, and then also, because I’m bisexual, I also love how women look and it’s so easy to draw women. I always have to be like, oh crap. I haven’t drawn a man in months. I should probably do that. Men are cool too, but dang, I don’t know. [foreign language 00:50:26].

Alexandria Batchelor:
Anyway, I think it’s important specifically to represent the black women in my work because I pull a lot from my feelings, so I make a lot of sense of what I’m feeling and what I’m going through through my illustration work, and because black women have to be hardened by society, I think being vulnerable in that way helps be like hey, I’m still a person and I’m really sad or I’m really frustrated, or I feel like I’m falling apart, which is why I do a lot of disembodied, disconnected body parts. That’s kind of a style I’ve developed. I’ve always been doing that for I think maybe for 10 years.

Alexandria Batchelor:
That’s kind of been the art style where it’s like just the head or the bust or a hand or an arm. It just shows this disconnect and just feeling really outside of your body, because there’s so much going on, you don’t really know the feelings that are kind of taking over you and you feel like you’re just kind of fractured. I’m constantly breaking apart and putting myself back together to make sense of myself, to reassemble myself, like a stained glass mirror or a stained glass window. Sorry. That’s why I think when I try to represent the black woman it means more because we aren’t allowed to feel feelings like that.

Maurice Cherry:
Yeah. Now, you do a lot of work with like Afro-futuristic [inaudible 00:52:02]. You mentioned John Jennings and you mentioned Kindred. You’ve got a new project that’s coming out in September with Tananarive Due and Steven Barnes. Can you talk to us a little bit about that?

Alexandria Batchelor:
Sure. We’re now allowed to talk about it. I was doing hold up because I was the colorist on the project, so I colored that whole bad boy. I had some help with my assistants. They were great, but yes. It’s funny because I’ve been coloring with John since I was in college and I’ve been getting promotions with him. This was the first time I was the lead colorist. Oftentimes I’m an assistant colorist, like on Kindred I was an assistant, but this time I got to be the senior level colorist and I got to see the inks that Marco Finnegan did. He’s incredible. He loves film noir. That’s why the shadows are really heavy. I always forget this name, the really intense contrast. It’s the [inaudible 00:53:01].

Maurice Cherry:
Oh, chiaroscuro. Something like that.

Alexandria Batchelor:
There you go, chiaroscuro. Yes. I never get that right, but one day I will, so thank you for the assist, but it has that really beautiful effect. It made my job easier because I was like, great. I got to do less shadows because he made this so exaggerated, but it was beautiful. His inks were just so strong on their own. Then I got to just take a look at them, understand the scene. I had to plot out the script to see how many days this story went over. It took a place over seven days. It’s about this little girl, she’s eight, which, fun fact, was based on Marco’s daughter, which is really cute. I love when, again, you’re using your reality as your subject and that’s what makes it realer, because the expressions, I’m just like, this feels heartfelt. I’m like, well, if it’s based on your daughter, I get it.

Alexandria Batchelor:
This little girl, she goes through a lot of death and she is kind of on her own after a while because her caretaker dies and then a monster is summoned to take care of her, called the keeper, but there has to be a sacrifice to keep it alive because it needs life to keep it alive. It’s a beautiful, horrific story. It was funny because I was listening to a talk with Tananarive Due and she was talking a lot of black history or black stories. They are horror. They’re horrific, so it’s technically a horror graphic novel. I think the demo is like around… it’s supposed to be young adult, but I think it can skew higher because it reads really well. I highly recommend, not just because I worked on it. It’s good. We nailed it.

Maurice Cherry:
Nice. We’ll put a link to it in the show notes so people can pre-order it, because this will be out before this comes out. Side note, and only because I’m a nerd, you talked about [inaudible 00:55:06], and as soon as you said that, I was like, there’s a song by a British jazz singer named ZR McFarland called chiaroscuro, so if anybody’s listening and they want to check that out, it’s a pretty good song. She’s a good singer, but that’s a pretty good song.

Alexandria Batchelor:
Nice. I’m going to be jamming to that after this podcast.

Maurice Cherry:
Nice. How do you get back your creativity when you’re feeling uninspired? Do you have any methods that you go through or anything like that?

Alexandria Batchelor:
I wish my brain could shut off that I could really be uninspired, but I understand it’s not necessarily not being inspired, but the creative blocks, I guess, where it’s like I know I want to do this, but sometimes I don’t know how. Sometimes I guess going back to traditional media, just doodling mindlessly helps, me going back to nature. I was just going on a walk with my mom and she was so annoyed because I literally was stopping and picking the flowers because I mentioned wild flowers in a blog post, so just taking root of my surroundings, even if it’s a fire hydrant and the colors on that because I’m a comic book. I work in comic books, so the background art, you think the things that you just pass by every day, we love. We put that in the background so we’re always studying the environment.

Alexandria Batchelor:
I think that’s been a really good way to, I guess, push through creative blocks where I’m just like, let me just go outside and collect some research and also get in the fresh air and I just want to hike more. I want to get back to nature because I think as we get back to nature and respect it more and I want to raise more plants, I want that to help revitalize me when I’m feeling like down with my creativity.

Maurice Cherry:
It’s funny. As you said that about creativity and even as you mentioned this about horror before. Have you been to Elba before? Is this going to be your first time visiting this summer?

Alexandria Batchelor:
No, I used to go when I was a kid, but it’s been a while. It’s maybe been over five years, so it’s been a while.

Maurice Cherry:
Okay. One thing I remember about Elba is that it’s flooded a few times. At least in my lifetime, it’s with the river there, the town is flooded. I don’t know. As you started talking about that I was thinking, what if there’s some interesting southern gothic horror story of this town that’s been repeatedly flooded with people that can breathe underwater or something. I don’t know. My mind is wandering a little bit.

Alexandria Batchelor:
I would love that. No, please, because it’s funny. We have another piece of property and on it there’s this little mini house and they call it the doll house, and it’s near a lake, so I’m like, oh, you might be onto something. Okay. We might have to talk. Okay. We’ve got to talk about this little story over here. That sounds awesome.

Maurice Cherry:
Do you have a dream project or anything that you would love to do that you haven’t done yet?

Alexandria Batchelor:
I am literally working on a dream graphic novel, so yes. It’s pretty much I have very vivid dreams because I’m very stressed out a lot, I guess. Yeah. People would call them stress dreams, but I’ve started getting them again. They’ve been hilarious. One dream someone said that… like I was an X-man and someone was like, your sister’s a normie, and I pimp slapped them because I was like, she’s amazing. Don’t you ever talk about my sister like that. These are the kind of weird dreams I have. I’ve recorded at least 70 plus of these. I’ve started organizing into a story because there has been a lot of through lines between all of these dreams where it’s like, there’s this underlying plot or there’s this love interest, so it’s been very interesting mapping out all these symbols because I also love dream symbolism and dream interpretation.

Alexandria Batchelor:
I’ve used that as a resource for this story because it’s literally writing itself. I literally just have to go to bed and dream and that’s part of the writing and now it’s tightening it up, but then I’m paralleling it with my actual life to be like, what is going on to instigate these dreams? It’s biographical as well as a dream memoir, so I’m pulling from my journal entries at the same point in time and I’m creating this beautiful story that weaves in and out from reality and dream world and creating a narrative. This is going to be a hybrid piece where it’s graphic novel, but there’s going to be written pros and there’s going to be dream dictionary-esque aspects of it. This is a passion project. I’ve already finished the beginning and figured out the beginning and end. I’ve just been working on it diligently and hopefully I am going to get this published maybe next year or the following year, given how much time I’m able to work on it with everything else going on.

Maurice Cherry:
That sounds amazing. I’d love to read that once you have it. Once it’s out there and ready, I’d love to read that.

Alexandria Batchelor:
Absolutely. I will send you a link personally.

Maurice Cherry:
What is the best advice that you’ve ever been given regarding your craft?

Alexandria Batchelor:
I guess reserving my passion for my own projects, but I don’t think that’s actually the best advice because I’m so passionate about everything. I think just focusing more on myself though is important because I’ve always been worried about everyone else. Not that I’m going to drop the execution that I spend on projects, but I just need to be a little selfish nowadays and there’s nothing wrong with that because it’s a balance between selflessness and selfishness, but with my work, I want that dream to come true. I also want to have an exhibit. If I want all these dreams to come true, I’ve got to think about me, so I think that’s probably the best advice. Balance, letting myself get a little bored, re-centering myself and just letting go a little bit. That’s, I think, what I need to continue to grow and not stagnate or burn myself out or give up on this because I feel like I’m onto something.

Maurice Cherry:
Where do you see yourself in the next five years? What kind of work do you want to be doing?

Alexandria Batchelor:
I want to do more environmental design. I want to figure out how to help the environment more. I’m not really sure. I’m still very new about sustainability. I do it in different ways. I don’t have a car, so I don’t add to the carbon footprint. I take the public transportation. I recycle plastic bags and use them as garbage bags. There are little ways I do it, but I want to know how to build that into my business more. I also want to build interactive spaces for people to be able to enjoy separate… hopefully including sustainability. I want to get more into the museum exhibition space and just create a new world that you walk into whenever you go to a show or some kind of piece. I want to get out of the 2D space because I’m ready to graduate to 3D.

Maurice Cherry:
I like that. That’s good. Well, just to kind of wrap things up here, where can our audience find out more information about you, about your work and everything? Where can they find that online?

Alexandria Batchelor:
Sure. Well, I’m actually not as active as I need to be, but I will be more active on Instagram. That’s where I prefer to post work. I’m also on Twitter. It’s all Foxee Design, F-O-X-E-E Design. Then I’ll be on YouTube this year too, so those are my main platforms, and then you can find other links through there, but that’s all I’ll share for now.

Maurice Cherry:
All right. Sounds good. Well, Alexandria Batchelor, I want to thank you so much for coming on the show. I was familiar with your work, like I said, through YouTube and watching the videos and being like, this is so really well done. Who is behind this? Then of course now being able to talk to you and really get the passion and the fun and the energy and the vitality that you have behind your work. I’m excited to see what comes next, because it sounds like you are working across a lot of different spaces, doing a lot of just really cool stuff. I’m excited to see what your design future is going to hold, so thank you so much for coming on the show. I appreciate it.

Alexandria Batchelor:
Of course. Thank you so much for having me. I had a blast.

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