Chances are you’ve worked on a client project that didn’t go as smoothly as you would have liked. This could be due to a number of things, but more often than not communication is at the core. Designers need to have a little empathy to understand what it’s like to be a client who wants the world but also be knowledgeable enough to rein in expectations. So here are some things you should tell your clients to fill potential communication gaps in your projects.

As a designer, it can be a struggle to communicate the value of your services and get paid what you are worth. What do you do when potential clients say they can’t afford your rates? I’ve had my share of horror stories, and I’m sure many of us have been approached with empty promises like “This would be great for your portfolio!” or “This will lead to more work and exposure in the future,” only to be left overworked, frustrated, and jilted in the end.

Here are some questions to ask yourself the next time this happens.

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Being a freelance designer or developer gives you the chance to do what you love with a degree of flexibility and creativity that you may not have with a more traditional 9-to-5 job. To that end, you still have to take care of the business side of freelancing to save yourself headaches on down the road.

That’s right — I’m talking about contracts.

Working without a contract is an invitation to be exploited and swindled. A good contract protects you and your client and establishes a strong business relationship from the beginning. You can streamline your work around a set schedule, and offer clear details of the scope of the project. Whether you are just starting your freelance career or you have years of work experience under your belt, here are a few must-have clauses to include in your contract to make sure you cover your butt and get paid fairly for your time.